Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not purchase this program. However I was charged $47 dollars today for some type of annual access (2/15/2025) and apparently charged $197 + $47 on 2/15/2024 last year.I looked into the program to see what it was and found out it was a relationship course that was purchased under my name while I was on vacation on a cruise last year with no access to internet.I have never used this program and have no interest in this type of material. This was not an authorized purchase. I would like a refund for the monies charged without my consent and all further charges immediately discontinued.

  Business Response

  Date: 02/17/2025

  Hi ******,
  
  This is ****** from the Love At First Fight Customer Happiness team.
  
  I just saw your complaint with the BBB. Had you reached out to us, I would have been happy to help you right away!

  I completely understand how frustrating it can be to see a charge you werent expecting, and I want to make sure everything is sorted out for you.

  You purchased The Conflict Cure on February 15th, 2024, during our Valentines Day special. At that time, you paid $197 for The Conflict Cure course (saving $300) and $47 for an annual subscription to access the course after it had ended.
  
  On February 15th, 2025, your annual access renewed for another year, which is the $47 charge you recently saw.

  Our 60-day money-back guarantee allows refunds within the first 60 days, as long as the full course is completed and coursework is submitted. Since your purchase was over a year ago and no coursework has been submitted, the original charges from 2024 are outside of our refund period and are not eligible for a refund (see attached images).

  That said, I completely understand that you dont wish to continue your subscription, so Ive gone ahead and refunded your most recent $47 charge from 2025 and canceled your annual access to prevent any future renewals. You should receive it in your bank account within 5 working days.

  If you ever have any concerns, please dont hesitate to email me directly - Im always happy to help.

  
  Have a wonderful rest of your day.

  ******
  Love At First Fight Customer Happiness Team

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22947279
  
  I am rejecting this response because:
  Thank for the refund of $47 that was just charged on 2/15/25, I appreciate that a lot.

  However, what I am trying to convey is that I did not purchase the course in the first place, so the initial purchase was not an authorized purchase, and I am not aware of how this purchase was made. I just discovered the course charge this past weekend as a result of being billed the $47 on 2/15/2025. I clicked on the invoice available and found the charge from last year, so this is how I became aware of the purchase, therefore I could not have requested a refund last year, nor completed the course material as required by your refund policy. 

  I would really appreciate your assistance and consideration in this matter in refunding the full amount as I am not the one who purchased your product initially, so some type of error or misrepresentation had to have been committed with my information.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/25/2025

  Hi ******,

  
  I hear you, and I can only imagine how frustrating it must be to come across a charge you dont remember making. I want to make sure you have all the details so this makes more sense.

  
  Our 60-day money-back guarantee requires coursework submission within the refund window, and since the original purchase was made over a year ago, Im not able to process a refund for that initial charge. That said, *** already refunded the most recent $47 charge and canceled your subscription so there wont be any future renewals. You should see the refund in your account within 5 working days.

  
  I also wanted to mention that your login details were sent directly to your email address, meaning only you had access to the course. Our system also shows that the course was accessed on April 12, 2024 (see attached image), which wouldnt be possible if someone else had made the purchase fraudulently.

  
  If youre unsure how this happened, Id recommend checking with anyone who may have had access to your payment details. And if you believe your information was used without your permission, reaching out to your bank could be a good next step.

  
  I truly wish I could do more, and I appreciate your understanding. If you have any other questions, just let me knowIm happy to help however I can.

  Wishing you a wonderful rest of your day.

  
  ******
  Love At First Fight Customer Happiness Team

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22947279
  
  I am rejecting this response because:

  This is not an acceptable response. This was not an authorized purchase, I did not make this purchase, nor did I access your program. Accounts get hacked in today's times and people do all sorts of things with other people's credentials for unknown reasons. I did not use your product, I do not want your product, however you are saying that I must pay for your product regardless because I didn't find the charge in a timely manner. I was on vacation in the middle of the ocean at the time of the original charge with no internet access, so it was not me that made the purchase, I don't know how many times I need to repeat this.

  It sounds like your company just takes people's money and doesn't care if your products were purchased without consent. You are defelcting responsibility and asking me to see who had access to my payment details last year?? That is imposible to figure out at this point. Where is the customer service? You sell a product that apparently teaches improved communication and finding compromises, but it doesn't sound like you practice what you preach.

  Do the right thing, refund my money as I didn't buy your product. There was no exchange of services. There was just the taking of my funds. It isn't a small amount, it's a substantial amount, at least it is to me. 

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was foolish enough to fall for this scam business. They false advertise about how the program is designed, claim its designed for solo when over half of it clearly is not, give guarantees they completely ignore, dismiss email concerns during the program, mislead customers with false information and say things are fine when they later use them against you, and intentionally create loopholes to get out of their refund policy. I have over 50 screen shots/emails from the documents in the program as well as emails with staff to show this. I tried asking about things even before purchasing and they said it was fine, then later used it against me and went opposite of what they previously said. I am not having to battle against all of this in order to try to still get a refund. The business is an obvious scam and full of misleading, lying, and false advertisements to try and prey on desperate people. I want to warn others and have the company held accountable for these things, as well as see how the BBB can maybe help. I am happy to provide any/all emails and screen shots supporting these things. Thank you.

  Customer Answer

  Date: 01/03/2025

  I am not in agreement with the response and do not find this issue to be resolved. I already responded to each of the reasons why my refund request was denied and why I feel that what reasons are given are inappropriate/not applicable and/or dont accurately reflect the situation.  Ultimately, my issue is that I felt the program involved false advertising, misleading communication, and loopholes/scamming. I felt it did not deliver what was advertised/guaranteed as was paid for. I am providing a great amount of images to support this. 
  
  Your program advertises guarantees such as even if you are the only one participating and for solo, yet a huge amount of the work (as reflected in a great number of photos I sent you stating that cant do this alone) in fact does require another participant. Then your refund policy states things like someone cant do the program solely with the intent of receiving a refund while you take a stance that only you can decide that is what they did even if they clearly tried and did all of the work, AND you even make contradicting statements about how its clear they benefitted from the course (also a something that you take a stance that you are the ones who get to determine that rather than the client) and how much effort they obviously put forth, even though you also say they only did it solely with the intent of receiving a refund. Those things are contradicting, yet both are used as reasons to deny a refund request. 
  
  While I understand that you also have it in your company has it where should you deny a refund request and that client dispute payment (such as I have with ******) then it voids your refund policy, I feel strongly that reviews such as with BBB are to help protect others from what my experience has been with this service. I will add that I only disputed payment after trying my best to resolve things with this company first and feeling that the responses received, while polite, are deflective and dismissive of the actual issues expressed. 
  

  Business Response

  Date: 01/14/2025

  Hi ******,
  
  Thank you for taking the time to share your thoughts with us again.
  
  Firstly, Im sorry that my course didn't work for you without your partner's participation. Its clear youve poured a lot of time and energy into it, and I hear your frustration about not getting the results you hoped for.
  
  I want to address the concerns you raised, one by one, to ensure you feel heard:
  
  Solo Participation: You're right. Its true that some exercises are designed for couples. And, most of them include alternative ways to complete them solo. If that means you can't apply some of the tools yet, that's OK. In the meantime, you can focus on you - building enough safety, trust and openness with her until she IS willing to engage with you. At that point, you can use those tools and take those next steps with her. 
  
  Refund Policy: Our refund policy doesn't guarantee that you'll save your relationship, and is built around ensuring you complete the course as I designed it to be completed. While we're unable to process a refund (for reasons my team have discussed at length in their emails with you), Im here to support you in any way I can (see below). 
  
  Misleading Communication: Ive reviewed your email history, and I see you asked about timeframes early on. The teams intention was to support you and clarify expectations. Im sorry if this guidance caused confusion it was never meant to mislead you. 
  
  Program Impact: From having read your workbooks you sent us, it's obvious that you invested a lot of effort into the program and gained a ton of relational insight. You even wrote that you'd recommend it to others. While I understand that your relationship hasn't turned out the way you'd hoped, the insights and tools youve gained will last you the rest of your life.
  
  I hope that this clears things up. 
  
  Your frustration is valid, and I commend you for your dedication to participating in the program. If youd like help applying any part of the course to your specific situation, my door is always open. I'd be happy to jump on a quick call to help you out.
  
  Respectfully,
  
  *****
  
  P.S. I've attached a record of my team's communications with you explaining again why your refund request was denied.

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date if transaction Nov 12 Amount paid $97 and $47 US This was for 2 online courses The nature of the dispute is I had my pension drastically cut a few days after I enrolled. I had my leg amputated recently and am chronically sick. I wanted to do the course but due to the circumstance I cannot continue with the 2 more instaalation payments and have to wirhdarw from the courses. I need the rufund just to be able to get food into December. But their policy is to complete the course, paying all the money before I can be considered to recieve a refund. I haven't even started the online courses and it'ds just a few days after enrolling that I requested a refund but they refuse to oblige not considering my situation at all.Theywill not issue a refund, no consideration to my situation. I need help to get the refund I desperately need.

  Business Response

  Date: 11/18/2024

  Hi ****,
  
  Thank you for getting back to me and for sharing more about what youre going through. I imagine how difficult this must be for you, both emotionally and financially.
  
  As I mentioned in our previous email conversation, I need to gently remind you that the refund policy requires all participants to complete The Conflict Cure program and submit their completed coursework before becoming eligible for a refund. This was outlined in detail on the sales page and checkout page you purchased from (see attached files). Since you havent completed the course content, Im afraid this means you wouldnt qualify for a refund at this time.
  
  Additionally, I noticed that you have already cancelled your installment plan with ******. As a result, no further payments will be processed by us.
  
  At this juncture, you've paid for one of your three installments of $97 for your Conflict Cure course that you agreed to at checkout. We have delivered the course to you, and have no way of collecting the rest of your payment for it.
  
  If circumstances allow you to return to the program in the future, all you'd need to do is complete your remaining two installments of $97 and I'll get you all set up to continue your course.
  
  Please dont hesitate to reach out Id be happy to help you rejoin when the time feels right.
  
  Wishing you all the best as you navigate this challenging time.
  
  Warm regards,
  
  *****
  Love At First Fight Customer Happiness Team

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22565908
  
  I am rejecting this response because: as I stated several times now, my monthly income unexpectantly dropped to $200 Canadian a month. I need the refund to get food for December. I would just do the course to get the refund and as far as I can tell, I'd be denied. I cannot continue with the payments due to the cut in my monthly income. I would think that would be obvious. Why is it so hard to understand? Sure, in a conflict resolution the needs of the person come before forcing them to complete a course and fully pay before they can maybe get a refund. I have to spend my time now seeking ways to survive and the course isn't a priority. I need the refund

  This makes absolutely no sense. To force someone to do the course, pay for the course just so they can maybe get a refund? So, you're holding my money hostage to get more money from someone who is so close to going homeless? What the heck is wrong with you?? For ****** sake., I need the money back asap. If you are supposed to be compassionate as you advertise, where's the compassion and understanding? This is more blackmail and bullying tactics than conflict resolution. 

  **** *******