Complaints

This profile includes complaints for Maximum Edge Nutrition's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maximum Edge Nutrition

  680 S Cache St Unit 100-10400 Jackson, WY 83001

• 

  Maximum Edge Nutrition

  19655 E 35th Dr # 100 Aurora, CO 80011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon seeing an advertisement on ********* I placed an order with Glucotrust back on 8.29.23 for 3 bottles of their product that is supposed to lower your blood sugar. (Order 5VDZDX7X) At that time they offered 6 additional bottles at a more discounted better offer. I chose to do so due to their 100% guarantee that if the product does not meet the guarantee expressed results I could return the products, empty and full bottles within 180 days, I would be refunded 100% of the paid amount.I notified (Glucotrust) on Feb 8th, well in advance the product did nothing for me. At that time, I received an email from Adem Naturals at that time they tried offering me a partial payment of $175.50 if I kept the product and continued using it for the full 180 days, because sometimes it takes longer use of the product to get the full results.They said, however, if you still wish to return the product, they understand and would issue my full refund, if I returned all bottles, opened and unopened, to their ***** E ************************************ They said once they receive the package, they would refund the amount in my account for purchase within 3-5 business days. I returned the product as described, didn't hear from them, but once I did, they said they tried refunding my funds, but the system would not allow them to do so because of the length of time from date of purchase. I was told to contact PayPal. I contacted PayPal, and they said I had to go through my credit card company. Now First Card said I have to go through the company I purchased the product from!!!Everyone is dropping the ball. Especially Glucotrust, aka Maximum Edge Nutrition, aka Buy Goods, aka Adem Naturals. The refund amounts were: $174.00 + $177.00 for a total of $351.00 I am a senior citizen who cannot afford to be out this kind of money for a product that did not work, and I followed the instructions for return with proof of delivery to no avail!I have documentations if needed ***********************

  Customer Answer

  Date: 04/18/2024

  Please note, it has been nearly 3 weeks since filing my complaint and I  have not received restitution or any word from anyone.   Can I  please get an update?

   

  Thank you,

  Dawn 

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Glucotrust 08/09/2023 from their online store. *********************** at getglucotrust dot com. Then there was an unauthorized charge of $294 for a thing called 365 Daily Detox Greens. I did not authorize and purchase of this. After seeing the second charge I called and cancelled the order for both the glucotrust and the greens. Was told to refuse the packages when delivered. So **** took the packages **** and shipped them back to them. They did refund the $300Plus for the Glucotrust But they did not refund for the Detox green stuff which was not authorized.. So this *********************** is their scam artist.

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 09/02/2023 ordered glucotrust 6bottle for $294.00. Turned down their offer for daily detox greens and nervoplus for an additional $306.95 talking to ****** (salesperson). When received order the total was $600.95. Phoned ******, he claims misunderstanding on HIS part and ******* to take care of refund. On 09/12/2023 I returned ALL the products at MY expense ($12.90 tracking #**** **** **** **** **** 25) My Discover card was credited $294.00 leaving a balance of $306.95) Phoned 9/25.2023 spoke to ****** and after heated discussion agree to return ALL of the remaining balance within 3 to 5 working days. **** wanted to charge me for the shipping cost of $12.95 for items I DID NOT order. Research on this company found that Adem Naturals, Maximum Edge Nutrition and Buy Goods 302-200-3480DE all show the same address and appears to be attempting to confuse consumers on questions and refunds. At best, their business practices are SHADY.

  Customer Answer

  Date: 09/28/2023

  After numerous phone calls the company in question (do not know if Maximum Nutrition, Adem Naurals or Buy Goods or which company FINALLY reimbursed me ALL my monies; however, I still had to return all merchandise including that which I DID NOT order at MY EXPENSE! 

• Initial Complaint

  Date:06/17/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transactions was June 3, 2022. There were two transactions, one for $311.64 and one for $184.44. The total amount was for $496.08. I received 12 bottles of Glucotrust. The current dispute I am having is I am unable to contact this business regarding my orders and I want a FULL refund. They have various email addresses, ********************** and *********************************** They have various mailing addresses, Glucotrust, **************************************************************************************** and Maximum Edge Nutrition, *******************************************************. The phone number listed on the slip that was in the box with the Glucotrust is **************. When I called the phone number all I get is a recording to leave a message. No one called me back. I did not get any emails back from the ones I sent and the letter I mailed to Glucotrust, **************************************************************************** came back to me as "Not Deliverable As Addressed". I have been trying to reach this business since June 2, 2022. Clickbank ************** are the ones who handled the transaction. The order numbers are DTQCUQ8P and DTQCUQXG. The tracking number was 92612902712121543403897611.The carrier was **** I want to send the 12 bottles back and get a FULL refund as I have 6 months to do so from the date of purchase. I had questions regarding my orders and I tried to reach the company but the company does not seem to exist as I am unable to reach them by phone, by email or by US mail. I feel this is a scam because this company in UNREACHABLE. They took my money, sent me a product and told me I could send it back for a FULL refund but the problem is there is NO where to send it back to and NO one to speak to resolve this problem. I am also now wondering because this is not on the up and up, what is actually in the product? Is that a scam too? I want to report this business as a potential scam and I want to get my FULL refund back.

• Initial Complaint

  Date:06/08/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered from Maximum Edge Nutrition (Glucotrust) last week and when we received our bank statement we were charged for 3 bottles $188.73 and then again for 6 bottles $185.53 without an explanation why we are being charged this amount. i called the number for customer service ************** and no one picks up i have left my name and number many times without anyone calling me back. I called my credit car and also called the for CLICKBANK Support and no one seems to care or wondering why we are being charge two times. They want us to return the 3 bottles and pay the shipping and handling that over $42.00! This is a SCAM no one stated anything about being charged extra for 3 bottles after i purchased the 9 bottles. When people try to receive a nutritional product and received more of headache !! You wonder if this company is doing and stealing other peoples money. Order number is 6M34ALR7 under my husbands name *********************** and his email under his is ****************** and number of ************ order was placed 5/23/22.Is business should not be selling misinformed information and charge customers a extra amount. They are a fraud company and should be closed...