Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All County Cowboy Property Management is taking advantage and scamming my former roommate and I. We lived in ***************** in *******, **. My former roommate ****** and I signed a lease with a guy named ***. *** than decided to leave the property in October and handed it over to All County Cowboy Property Management. *** and the property management agreed to keep the leases we signed with *** and honor them until we moved out. So, we did not sign any new lease when All County Cowboy took over. We were going by **** lease still. On ***** lease the ONLY thing that was in there was a $100.00 fee that would have been taken out of our security deposit ONLY if it had to be taken out. *** would have done a walk through with us when checking out and would have asked if we wanted him to take the money out of the $100.00 to fix or clean anything or if we wanted to do it on our own so we did not get anything taken out of our security deposit. This property management is only paying us back $463.00 back when we should be getting our full $850.00 back. Orignally they were only going to pay us $238.00 back but I continued to fight and fight and they decided to take the patch and paint fee away and now giving us additional $225.00 back. THOUGH we still do not agree for all the things that we are being charged which is a move out cleaning fee, carpet cleaning fee, turnover fee, and certified mail fee. In ***** lease none of that was in there. So they are not honoring our lease rather stealing our money because I cleaned the whole apartment before I left. We also asked for proof of the things they cleaned and they could not tell or show us which made us think they did not actually do these cleanings. We have sent the multiple emails that they have not responded to. They made us do a move out inspection and I took all the photos and put comments to the photos and they approved that so I do not know why we got charged all these things.

  Customer Answer

  Date: 03/15/2025

  Here is proof of our before and after photos of the apartment we were in. We sent these photos into our property management. These photos also showing the property management approving both of our inspections. 

  Customer Answer

  Date: 03/15/2025

  Attached is our lease that we signed and the other attachment is everything the property is charging us for. The only fee in the lease which is circled on the document is the $100.00. As you see on the statement they charged us a move out cleaning for $138.75, a carpet cleaning for $140.00, a patch and paint for $225.50 and a turnover fee for $100.00. The $100.00 is the ONLY thing we should have been charged for IF they needed to. We lived very simple neither of us had bed frames or furniture while we lived at this apartment so we did not move in any big items that would have scratched up or touched the walls we brought limited things to this apartment because we only lived there for 5 months until we had to move out of ******* for our college internship. We once again signed this lease with *** the previous owner and this management took over in October and I had problems with them the whole time from October to December. It got to the point that my mother had to call them because they were not listening to me. I as well uploaded an attachment of all the comments I saw of them on social media of other tenants having the same experience with them. They are taking advantage of young college students. 

  

  Business Response

  Date: 03/19/2025

  Hello,

  We have both responded to Jaya and her roommate's inquiries about her deposit refund and looked thoroughly into the matter many times to ensure accuracy.  We have adjudicated their deposit according to their original lease agreement with *** and in line with Wyoming State Law.  It is against our office policy to continue endless back and forth dialogue when it is clear the residents are unhappy with the amount they owe and there is no way to satisfy them.  This is our final comment on the matter.

  Customer Answer

  Date: 03/19/2025

  Complaint: 23069129
  
  I am rejecting this response because: The lease does not say any of those charges that they are charging us for. Also, this property management has had terrible communication and has not responded to multiple of our emails. They also sent out checks to only ****** and not me when they should not even have sent anything at all because the situation was not resolved. My lease is attached again and it is again circled where it says that we should only have had $100.00 taken out IF it needed to be. You should not charge someone for all this cleaning when I as the resident cleaned the apartment before I moved out. If they were going to bring someone in to clean the apartment than that shouldn't have been one of the move out requirements. My former roommate and I still do not agree with these charges. They are taking advantage of college students and that has been reported over social media too by other tenants saying the same things. 
  
  Regards,
  
  **** *****

  

  Business Response

  Date: 03/22/2025

  Hello,
  We have both responded to Jaya and her roommate's inquiries about her deposit refund and looked thoroughly into the matter many times to ensure accuracy.  We have adjudicated their deposit according to their original lease agreement with *** and in line with Wyoming State Law.  It is against our office policy to continue endless back and forth dialogue when it is clear the residents are unhappy with the amount they owe and there is no way to satisfy them.  This is our final comment on the matter.

  Customer Answer

  Date: 03/25/2025

  Complaint: 23069129
  
  I am rejecting this response because we are not the only young college students that have complained about this property management. There has to be a stop to what they are doing to college students, they are scamming and taking advantage of people. I have personally talked to *** on my end and he told me none of that was in the lease agreement of what they are charging us for. This property management also did not do a accurate check out process. They should have walked through with me and checked everything with me. They approved my inspection and then charged us that makes 0 sense. I do not want this happening to other students especially in a place like ******* where it is mainly college students. Why would you charge someone 2 cleaning fees? When the cleaning had already been done I did all the cleaning if you were going to bring someone in just to clean again just to pull it out of my deposit then you should not have that as a requirement in the check out process. Also this property management was going to charge us $225.00 for patch and paint and we made a great point that these apartments have been here forever and many tenants have been in and out of them and all the marks on the walls were there when we moved in but of course they would not know that because I did not sign a lease with these management and they did not look at any of the apartments when they took over. Anyways they were willing to giving us back our $225.00 now and take the patch and paint charge away makes me wonder if they even got patch and painting done because who is covering that cost now? Also, they could not provide my former roommate and I ANY proof of receipts or pictures to show us what they patched, painted, or cleaned and that is suspicious. To my point also WE DID NOT SIGN A LEASE with them so they are going against the law actually. We did not sign or agree to anything they are doing with us. They took over mid October and we moved in July and our leases were honored from who we signed with which was ***. Well they are suppose to be honornig our lease and they are not. I will have again attached our lease and the comments of them doing this to other tenants. Once again they also only sent the check to my roommate and did not even respond or take action to the email I sent them about sending half of that check to my address. They said we needed to give permission to split the check evenly and they decided to tell us that AFTER they sent the check and also my name and my roommates name was on the check so how do you not realize that there is 2 people for this deposit. I also have been me **** ***** the one sending all the emails and I did all the check in and check out process and my name has been on everything and the one calling this property management so how do you miss that this check was suppose to go to me too? I am just very confused. 
  
  Regards,
  
  **** *****

  Customer Answer

  Date: 03/26/2025

  I am attaching 2 screenshots of 2 emails I sent. Which in both you can see they never replied back to and in those emails I discussed that the check should not have been sent or sent to only one address. They never got back to either of these emails which resulted in sending the checks only to one place and not communicating with us that we needed to give permission that it needed to be split evenly. They should have the documents on their end that my former roommate and I both paid our half of the security deposit when we first moved in. We actually both paid *** in cash and that should be documented. It is common sense to me that the direct deposit needed to be split evenly especially since my former roommate and I both have been emailing this property and have been CC'd on everything we have sent. Either way the checks should not have been sent out at all because the issue was not resolved. 

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $60.24 paid on 6/29/24 for "application fee."Applied for rental, paid fee, was accepted, was given an large sum amount owed that didn't add up. Asked for an itemized breakdown of charges for rental. Received email 3 days later saying rental was no longer available. Received email on 4th day stating where the information could be found, but by that time it was too late, the rental was no longer available.Asked for refund on application since the company didn't provide the needed information to make an informed decision before the property was gone.Company won't issue a refund, even though the services were never give, and the fault is on that of the company.Company has reputation for taking money in similar ways./Would like a refund for services not given.

  

  Business Response

  Date: 07/02/2024

  *************** paid our application fee of $55 and we processed his application.  Our marketing language clearly states this fee is not refundable and applicants agree to that when they click the "submit" button on their application.  Once they click submit, the application goes to a company called AmRent and AmRent provides all the public records back to us.  AmRent does not work for free and the application fee pays for their services as well as ours.  The bottom line is, *************** paid the fee in exchange for a service that he received as evidenced by the letter he received from All County Cowboy stating he had been accepted and invited to continue the leasing process.  This means that All County Cowboy had reviewed his financial and background info and confirmed he had met our minimum requirements but it did not mean he had been promised the property he was interested in.  Therefore, *************** owes the fee for the service rendered.  The fact that he did not get the property he was interested in due to a high volume of applicants, one of which was able to step through the process more quickly and sign the lease, is a separate issue from the fee for running his application.  As we have told ***************, his application is good for *********************************** another property.
  

  Customer Answer

  Date: 07/03/2024

  Complaint: 21928897
  
  I am rejecting this response because:

  The necessary information asked for (a break down of fees) was not provided in the time needed to accept the offer for the said rental.  Seeing as this is a part of the decision-making process, and therefore a part of the service, the service was not fully given for the process of applying for the property.  

  The fee should be refunded because the service necessary to make the proper decision for renting was not provided in the proper time needed before said rental was not longer available.

  Seeing as this specific property was the only reason we applied in the first place, and it wasn't our fault we weren't provided with the answer to our email in time, is not our fault.  A refund of the charge of $60.24 is required for services not provided.

  It is in no way our fault the information wasn't provided in time.  We demand a refund.

   

  Regards,

  
  ***********************

  

  Business Response

  Date: 07/08/2024

  The fee was an application fee and the service is provided automatically.   As soon as the applicant clicks the submit button, there information goes to AmRent and we receive a background/credit check in our system that has already been paid for by the applicant.  That is why we put that the fee is non-refundable very clearly in the marketing language.  Questions about our fees or properties has nothing to do with the application itself.  The fee is non-refundable.  If the applicant wanted a quicker response to questions about fees or expenses related to the property, they should have called customer service for immediate assistance instead of relying on a reply to an email during a very busy time of year when we are dealing with multiple applicants on all of our rental properties.  This will be my final response.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *******************, and I have been residing at ***************************************************************** since April 30th, 2023. And My lease will end on April 30th, 2024.I was constantly asking to All County Cowboy Property Management if there would be a drop in the rent price until some repair work gets done to remedy the heating problem. So, I had difficulty warming up my unit especially in the wintertime.Furthermore, All County Cowboy Property Management company was informed of the heating issue by several other tenants, so property management reps reached out to me via email to ask if I had the same issue. I responded giving details regarding the heating issue in the beginning of January 2024. Following this email conversation with All County Cowboy Property Management reps, we also spoke over the phone, and I asked them again if they would consider lowering the rent until they do some repair work. I didnt get any answers.Even though I was interested in a lease holdover with a lower rent price, All County Cowboy Property Management wouldnt give me a lower rent price. However, they listed my apartment for others at $900 and I have captured the screenshots of their listing on apartments.com.Once I saw their listing with a lower rent price that I wasnt eligible for, I decided to write them an email questioning why they would rent out the apartment at a lower price for others. I had a strong feeling that All County Cowboy Property Management is violating my civil rights by setting different conditions for me. Only one day after writing an email to them, All County Property Management took down the listing for my apartment without giving a response to my email. However, they still have other units in our complex listed at the $900 rent price.Last but not least, All County Cowboy Property Management doesn't do any repair work necessary in the unit in attempt to force me out of my apartment. I had my window handle broken but it hasn't been fixed for the past 3 months.

  

  Business Response

  Date: 04/25/2024

  This will be our only response to this inquiry.

  Background: All County Cowboy assumed management of this 6plex property in the fall of 2023 and *********** was already residing in the 1921 Hugur apartment.  *************** lease ends on 4/30/24 and he received a notice of non-renewal from our office on 3/11/24.

  According to *************** complaint, he has three main concerns.

  1. *********** states he had a problem keeping his unit warm in the wintertime.  After several discussions with *********** and an inspection of his apartment on 2/27/24, we discovered that *********** keeps all of his windows open to allow fresh air and has several space heaters running in addition to the furnace.  We told him on more than one occasion that he needed to close the windows to keep the apartment warmer in the wintertime.  We have acknowledged that the windows are old, since it is an older building, but they are serviceable.  Replacing all the windows in the building would be a very costly upgrade that needs to be financially planned in coordination with the owner of the building and cannot be done simply at the residentss request.

  2. *********** asserts that his civil rights have been violated through the listing of his apartment at a lower rate than he was paying.  We originally listed his apartment for rent at $950, the same price *********** pays.  Due to the fact that we had several units coming vacant in the spring and one other unit that had been on the market for a couple of months unrented, we reduced the price.  This is common in our business in order to avoid too many vacancies at once in one building.

  3. *********** suggests that All County Cowboy did not do any maintenance in order to force him out of his apartment.  This is simply not true.  We responded to *************** request to repair a clogged drain by informing him that he needed to call a plumber since clogged drains are the resident's responsibility.  We also responded to *************** request to help him close a window that he had opened and broken the latch and could not get to shut again.  The window was not able to be repaired due to the age of the window and the vendor's inability to get replacement parts but, the window was closed the same day within hours of the request and *********** was instucted not to open that window anymore since the hing mechanism was broken.  See the answer to #1 for further explaination.

  Additional Information:  *********** has been completely unprofessional, belligerent, and threatening to the All County Cowboy staff by phone and by email.  He has repeatedly threatened lawsuits and complaints of many varieties.  This is largely the reason we elected to not renew his lease since he has been so difficult to deal with.

  Customer Answer

  Date: 04/29/2024

  Complaint: 21579159
  
  I am rejecting this response because:

  As seen in All County Cowboy Property Managements response, they admit that I am being forced out of my apartment because I was a difficult tenant, who asked for the proper repair work to be done in a timely manner. According to the 16th article in our rental agreement, a thirty (30) day written notice to vacate must be given prior to the lease expiration. All County Cowboy Property Management should have waited until the end of March for me to give a written notice, because my lease ends on 4/30/2024. However, I received a notice of non-renewal from All County Cowboy Property Management on 3/11/2024. Please note that, it was a different property management company I signed the contract with and All County Cowboy property management took over later in Fall 2023.

  All County Property Management is also are trying to manipulate the facts with blatant lies and false claims that can be disproven with the screenshots I shared in my previous message. In my initial complaint to the BBB, I shared screenshots of our email communication occurred on 01/09/24, and it serves as a proof that All County Cowboy Property Management representative ************************* sent me an e-mail asking if I had any heating issues, because several other tenants complained about their units not warming up during the wintertime. And I responded saying that heating problem could stem from the old and loose windows and inefficiently working heating system. So,our first communication regarding the heating problem was initiated by the All County Cowboy Property Management and the root cause of the heating problem wasnt because I was keeping my windows open. In other words, All County Property Management is shamelessly lying in their response to the BBB, because we never had discussions about keeping my windows closed,neither verbally nor written.

  In addition to all that, All County Cowboy Property Management also admitted that they couldnt repair the hinge mechanism and explained how they instructed me not to open the window, which is the silliest advice to give. The solution they found defeats their purpose. Well, they don't even know how to spell the word 'hinge', so it is not a good idea to have high expectations from these ignorant people. According to the 10th article in our rental agreement, necessary repairs need to be made or initiated in 10 days of receiving written notice and this so-called property management company failed the terms in our rental agreement more than 3 months while they collected the full amount of rent. Just getting the broken window closed is not deemed repair work initiation or completion. 

  Besides, I am not the only one that has issues with the windows in this 6plex. Please see the attached pictures of my neighbor's shattered window after a windy day. My neighbor luckily moved out of ************** right before this happened. However, he was also having issues closing his windows prior to his move-out because our windows are way too old and don't close properly in any of the apartments in this 6plex. 

  In summary, heating and old windows were common problems for all the tenants in our 6plex and All County Cowboy Property Management representatives were provided with all the details, but they failed to address these issues since they took over the management in Fall 2023. All County Cowboy Property Management failed its middleman responsibilities and hasn't been able to resolve the issues in a timely manner. 

  I would like to get a fair discount on my rent for the months of February, March and April in 2024 and get my full deposit back. 

  Regards,
  
  *******************

  

  Business Response

  Date: 04/29/2024

  *********** says we admit he is being forced out because of his request for maintenance, that is simply not true.  See our initial response for clarification.

  
  *********** says we should have waited for him to give notice at the end of March of renewal or non-renewal because his lease requires a 30 day notice.  *********** does not appear to understand that it is not his decision alone to stay or renew for another term without our approval and we can choose to not renew his lease.  *********** also does not appear to understand that giving notice greater than 30 days, which we did, meets the requirements of his lease.

  
  Paragraph 3 of *************** response demonstrates what we previously mentioned about his unprofessional, belligerent, threatening behavior and communication style both in writing and over the phone.

  As far as heat issues in other units of his building, which *********** somehow believes affects him and his unit, we had three maintenance issues over the winter which were all repaired.  *********** did not report a problem with his furnace and we are not aware of any heating problems or maintenance issues related to his unit's furnace.

  A discount in back rent is not warranted in this case.  A guarantee of a full deposit return is also not warranted.  *************** deposit will be adjudicated in accordance with his lease and Wyoming law.

  This is our final response.

   

  Customer Answer

  Date: 05/02/2024

  Complaint: 21579159
  
  I am rejecting this response because:
  
  All County Cowboy Management doesn't appear to understand the terms and conditions of the rental agreement I signed with the previous property manager for the 6plex at ************. I am attaching my rental agreement to this response. 

  10th article in our rental agreement clearly states that necessary repairs will be made or initiated within 10 days of receiving written notice from ******. I reached out to them twice via email and once verbally during their inspection on 2/27/24 to have my window repaired but they failed to do so. In their first reply to the BBB, All County Property Management admitted that they were not able to repair the broken hinge mechanism for my larger room, which I used as a work room. I wasn't able to get any fresh air in that room for more than 3 months as I was instructed not to open my window by All County Cowboy Property Management.

  Although All County Cowboy Management denies it, their representative ************************* was informed of the heating issue in all of the apartments including mine. As I stated in my email to *************************, heating issue is directly related to the old and loose windows and no repair work was done since we had that email communication back in January 2024. I didn't submit a separate ticket for the heating issue, because I was told old windows in our building would be replaced in March or April 2024 and that never happened. 

  I am also sharing a screenshot for the average utility costs in *******. According to the U.S. ********************************** the average electricity bill is $97 and gas bill is $83 in ******* and they total up to $180, whereas my average gas and electric bills were averaging to $250 for the past 5 months. What's worse is that I wasn't able to heat up my unit properly and had to wear jackets at home at all times. If needed, I can share my utility bills from Black Hills Energy. 

  In summary, All County Cowboys failed their responsibility to maintain the apartments either on purpose or just because they don't have the capacity to perform their duties. I said on purpose, because they might have tried to punish me for speaking up. 

  Regards,
  
  *******************

  

  Business Response

  Date: 05/03/2024

  *********** states that All County does not understand his lease which states all NECESSARY repairs will be made or initiated within 10 days and that All County did not do that.

  Replacing old windows is NOT considered NECESSARY and, even if it was considered NECESSARY, it could not be accomplished in 10 days.  This is a request that we have informed the building owners of and they have approved at an expense of 10s of thousands of dollars for the whole building, not just one unit.  Repairs like this take time and planning and *********** does not seem to understand that. 

  In paragraph 3 of his latest response, *********** refers to a heating problem that ************************* knew about in "all of the apartments, not just mine".  As I stated previously, all the heating issues were resolved and for clarity, having old non-energy efficient windows, does not constitute a heating problem.  There is nothing wrong with the heating in *************** unit and *********** has never submitted a service issue for any heating problems in his unit.
  
  As far as not addressing maintenance issues within 10 days goes, *********** has submitted two service issues which fall into the NECESSARY for repair within 10 days category:
  1. On 4/2/24 he submitted an issue stating his bathroom sink was clogged.  The issue was closed the same day after we informed him that he was responsible, per his lease, for clearing his own drains.
  2. On 1/23/24 he submitted a service issue stating his window handle was broken and he could not close his window.  We responded this same day and were able to get his window closed.  We were not able to repair it because the hardware cannot be purchased due to the age of the window so we told him to leave it shut for the time being.  *********** asserts that All County told him we were going to change out his windows.  This is NOT a decision or promise we have the authority to make and we never promised him new windows.  See the second paragraph of this response.

  Since *********** only referred to the windows in his latest rejection, we will consider the other complaints satisfied.

  Customer Answer

  Date: 05/06/2024

  As stated in my previous messages, a field inspector from All County Cowboy Property Management completed the annual inspection on 2/27/24. Please note that this annual inspection took around 1.5 hours to be completed. Prior to sending a field inspector, All County Cowboy Property Management asked me to complete the annual inspection on my own by submitting required photos via their RentCheck app. However, I was about to go on an international business trip right before the inspection due date, so I had to ask them to send a field inspector at an appropriate time that works for both of us. It is such a shame that All County Cowboy Property Management could even ask their tenants to complete this annual inspection on their own, because the inspection process is time-consuming and requires many photos of each appliance, room including the ceilings, walls, carpet etc. There is no legitimate reason for me to spend more than an hour of my personal time doing the property managers job without any incentives.

  Their annual inspection report that was completed by their field inspector (*************************) on 2/27/24 is attached to this message and serves as another proof of their awareness of my apartments problems and unwillingness to do any repairs and maintanance. If you kindly review the table of contents on the 3rd page of the annual inspection report, the rating column indicates the poor condition for the screen door, blinds in the living room,and window in the master bedroom. Despite their false claims of doing maintenance properly, the maintenance column in the same table of contents section is all empty. In other words, their own annual inspection report proves no maintenance was done to my aparment until the inspection time of 2/27/24. I would like to kindly remind you that I submitted the service ticket for my broken window on 1/23/24, over a month before the annual inspection. And All County Cowboy Property Management didnt fix any of the problems indicated in their own annual inspection report after the inspection until my lease expired on 4/30/24.

  As their annual inspection suggests, All County Cowboy Property Management knew about all the problems back in February 2024 and didnt have any intentions of doing any repairs. They already admitted that they didnt repair my window. In addition to my broken window, my screen door was also in a rough shape as stated in their inspection report, and its pictures taken on 4/30/24 are also attached to this message. Please note that this screen door had a broken door closer when I first moved in, and it would slam too hard every time. Again, All County Cowboy Property Management knew about this issue on 2/27/24 and did nothing to remedy it. The master bedroom (or home office) window repair was my main priority since I spent most of my day there, but I just wanted to provide more evidence for the unethical business practices of All County Cowboy Property Management. I didnt submit any service tickets for the issues other than my broken window and clogged drain because I lost hope about getting any help.

  Furthermore, I am attaching my utility bills for the past 5 months for your review as well. As I mentioned in my previous message, I paid way above average for the utilities and still had to wear layers of clothes to keep myself warm in my apartment due to All County Cowboy Property Managements negligence for several months. I was asked to pay the full price of rent ($950) without receiving the repair work necessary to keep my unit warm. This so-called property management company was not even interested in fixing a broken hinge mechanism in my bedroom window, let alone replacing all the windows to make sure I could heat up my apartment.

  In summary, their own annual inspection report is just another proof that All County Cowboy Property Management was aware of all the maintenance issues in my apartment, and they failed to do their job since they took over in Fall 2023. I paid my rent on time every month and gave them no issues other than asking for the repair work to be done. All County Cowboy Property Management is the most unprofessional business I have ever dealt with in my whole life, and I hope that BBB will remedy this issue by helping me recoup some of my losses. I dont think it is fair that All County Cowboy Property Management collected the full amount of rent for the months of February, March,and April without doing any important repairs such as window and screen door.

• Initial Complaint

  Date:10/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All County Cowboy is withholding $100 from our deposit as they indicated grass was not mowed at move out. We have provided video condition of yard at move in (horrible) and photo of yard at move out (no long grass). ACC has not responded to our email letting us know why this is not refunded. In addition, ACC is in the business of taking deposits. They could not provide sufficient photo evidence and provided old photos. We are ****% willing to pay for spill on floor and blinds, but do not stand by remaining deposit being taken when property was turned over in poor condition and they have limited photo proof at move out. The first photo- yard at move out. Last two photos- condition of yard at move in (leaves everywhere, broken yard decor, dead **********)

  

  Business Response

  Date: 10/02/2023

  All County Cowboy completed a move out inspection of this property the day after the lease ended.  The lease ended on 7/15 and the inspection was completed on 7/16.  The inspection document stated the yard needed mowed and the picture evidence (see attached), as well as the vendor invoice, support that conclusion.  The vendor invoice for mowing is dated on 7/19, only 4 days after move out and 3 days after All County Cowboy identified it as needing mowed and it states "extremely tall grass".  Further, any pre-existing yard conditions that *** have existed at move in do not release residents from yard care responsibilities agreed to in the lease.  All County Cowboy has never "taken" a deposit.  All monies withheld from a resident's deposit are exact amounts required to pay vendors for resident damages or resident responsibilities that were agreed to in the lease.  

  Customer Answer

  Date: 10/03/2023

  Complaint: 20684469
  
  I am rejecting this response because: there is no proof via the photo it was taken on 7/16. We have asked for a photo on more than one occasion via email and it was not shared(see attached) until we had to file a complaint- seems very odd. We moved out on 7/3 and 7/5 and sent an email as such to ACC. At that time we took the photo shared in original complaint. 
  

  ACC has publicly accused us of being dishonest when in fact we are trying to advocate for tenant rights. Complete shock a company that BBB accredited can falsely accuse their customers of lying. Bbb needs to look into their ****** reviews and see how they publicly treat tenants. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 10/19/2023

  In reading the latest response from the resident, they stated they moved out 10 days before their lease ended and mowed the lawn at that time.  If that is the case, then the yard was not mowed for 10 days before their lease ended and fully explains why the yard needed mowed (due to the very wet summer) when we completed our move out inspection two days after the lease ended.  That being the case, it is clear the residents were charged appropriately for mowing the lawn since their responsibility for lawn care goes through the end of their lease.

  Customer Answer

  Date: 10/19/2023

  Complaint: 20684469
  
  I am rejecting this response because: ACC is unethical and cannot provide factual proof (no dated photo) of lawn in condition at move out. We completed communication with ACC and noticed them we are moving out by 7/5, they indicated that all was good. This is a business that is trying to nickel and dime tenants rather than do what is right. Another example is not telling us they will not rent to us but allowing us to submit an application and then taking our application fee. We applied for two properties not knowing they wouldnt rent to us  yet they would not refund our money. Purely unethical. Another example of taking money from consumer without informing them they will not rent to them. (On questionable lease violations when it was an *** animal At property only for 2 hours)

  
  Regards,
  
  *********************

  Customer Answer

  Date: 10/19/2023

  Complaint: 20684469
  
  I am rejecting this response because: ACC is unethical and cannot provide factual proof (no dated photo) of lawn in condition at move out. We completed communication with ACC and noticed them we are moving out by 7/5, they indicated that all was good. This is a business that is trying to nickel and dime tenants rather than do what is right. Another example is not telling us they will not rent to us but allowing us to submit an application and then taking our application fee. We applied for two properties not knowing they wouldnt rent to us  yet they would not refund our money. Purely unethical. Another example of taking money from consumer without informing them they will not rent to them. (On questionable lease violations when it was an *** animal At property only for 2 hours)

  
  Regards,
  
  *********************

  

  Business Response

  Date: 10/21/2023

  The photos were provided in the very first response to this complaint.

  Our policy is not to renew residents who violate the lease during tenancy.

  Application fees are not refundable due to the fact they are a fee for service that was provided the moment ************** clicked the submit button and a credit/background check was run automatically.  All County Cowboy does not bear the cost of any customer credit/background check and discloses this fact in every rental marketing ad.

  Customer Answer

  Date: 10/23/2023

  Complaint: 20684469
  
  I am rejecting this response because: I find it unethical that ACC does not communicate they wont allow you to rent from them but then still allows you to apply to 3 properties at $40 each. We would not have applied had we not known this was the case. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 10/23/2023

  ************** is lying in her latest response.  She applied for one other property (**** Garfield Apt 10) and the cost was $55 not $40.  I also fail to understand how it is unethical for ACC to not have told her something that we couldn't predict she was going to do (ie attempt to rent another property after we had told her that her daughter had violated the rules of the lease by having pets and that we would not be renewing her).  We were very transparent about that and it should have been intuitive at that point, that future response to applications would not be favorable.

   

  Keep in mind that the initial complaint to the BBB had to do with the $100 mowing charge at move out and we have veered far from that topic.  ************** has had a laundry list of complaints and accusations since her daughter moved in and despite our best efforts to provide her with customer service, have not been able to satisfy her at any time and she continuously changes the complaint on us just when we think we have it answered.  If she believes we have violated ******* law and have unethical business practices, then her outlet is the court system.  In our experience, nothing we say or do will satisfy her especially if it requires her or her daughter to take responsibility.

   

   

  

  Business Response

  Date: 10/23/2023

  We will not respond any further to this complaint

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint starts in January 2022. We signed a lease with ******* Property Management in Laramie, WY in June 2021. In January 2022, the owner of our rental house switched to All County Cowboy. We did not sign a lease with them, nor a transference of lease. We were forced to pay their amenity fees and charges related to All County Cowboy, despite not signing a lease with them. Upon move out, all of our entire security deposit ($1200) was withheld and we were required to pay them $648 more dollars, despite never signing a lease with this company. We also received aggressive emails from this property management company, as well as them entering our rental property without permission. If it is necessary, I can provide PDFs and images of these charges and the fact that we never signed a lease with this company. Ultimately, I want this company to be restricted from contacting me and a formal complaint lodged with the BBB so others can be aware of the unfair and hostile treatment we received.

  

  Business Response

  Date: 07/29/2022

  This complaint starts in January 2022. We signed a lease with ******* Property Management in Laramie, WY in June 2021. In January 2022, the owner of our rental house switched to All County Cowboy. We did not sign a lease with them, nor a transference of lease.  THIS IS ACCURATE.

  We were forced to pay their amenity fees and charges related to All County Cowboy, despite not signing a lease with them.  THIS IS NOT TRUE.  WE ARE NOT EVEN SURE WHAT THIS IS REFERRING TO.  THERE WAS A $15 ADMIN FEE THAT THEY AGREED TO PAY WHEN THEY SIGNED THE LEASE WITH ******* PROPERTY MANAGEMENT GROUP.  THIS FEE CARRIED OVER SINCE WE WERE ENFORCING THE LEASE THAT WAS ALREADY IN PLACE.

  Upon move out, all of our entire security deposit ($1200) was withheld and we were required to pay them $648 more dollars, despite never signing a lease with this company.  THE FACT THAT THEY NEVER SIGNED A LEASE WITH ALL COUNTY COWBOY IS IRRELEVANT.  THEY SIGNED A LEASE WITH ******* PROPERTY MANAGEMENT GROUP THAT ALL COUNTY WAS RESPONSIBLE FOR ENFORCING AS THE OWNER'S HIRED LEGAL AGENT.  AS FAR AS REASONS FOR THE WITHHOLD OF THE DEPOSIT, THE TENANTS LEFT THE PLACE FILTHY AND IN NEED OF MANY REPAIRS INCLUDING, PATCH PAINT OF 5 WALLS THROUGHOUT THE HOUSE, NEW KITCHEN AND BATHROOM FLOORING, AND UNPAID UTILITY BILLS.  THE REASON THEY WERE HELD FINANCIALLY LIABLE FOR THE FLOORING IS BECAUSE THEY HAD INSTALLED VERY CHEAP STICK DOWN TILES IN THE KITCHEN AND BATHROOM THAT THEY THEN DESTROYED (SEE PICS).  THERE WAS NO CHOICE BUT TO REPLACE THE FLOORING PRIOR TO BEING ABLE TO MARKET THE PROPERTY AGAIN.

  We also received aggressive emails from this property management company ALL OF OUR CORRESPONDENCE HAS BEEN PROFESSIONAL AND WE CAN PROVIDE IT IF REQUIRED, as well as them entering our rental property without permission.  WE ARE UNAWARE OF WHAT THIS IS REFERRING TO.  WE WERE IN THE PROPERTY TWICE PRIOR TO THE RESIDENTS MOVING OUT.  ONCE ON 28 JANUARY TO CONDUCT A SCHEDULED WALK THROUGH WITH THE TENANTS AND ONCE ON 17 MARCH TO DO A PRE-LEASE END INSPECTION THAT WAS SCHEDULED WITH THE RESIDENTS.  THIS COULD BE TALKING ABOUT THE MOVE OUT INSPECTION THAT WE SCHEDULED BASED ON THE DAY THE TENANTS TOLD US THEY WOULD BE OUT, BUT WHEN WE ARRIVED THERE WAS STILL SOME FURNITURE IN THE HOUSE SO WE HAD TO RESCHEDULE.

  If it is necessary, I can provide PDFs and images of these charges and the fact that we never signed a lease with this company. AS STATED ABOVE, THE LEASE PORTION OF THIS IS IRRELEVANT.  AS FAR AS THE CHARGES GO, WE CAN SHOW DOCUMENTATION OF THE CHARGES AS WELL.  Ultimately, I want this company to be restricted from contacting me and a formal complaint lodged with the BBB so others can be aware of the unfair and hostile treatment we received.  WE HAVE NO REASON TO CONTACT THE RESIDENTS FURTHER SINCE THEY PAID THEIR CHARGES IN FULL.  WE CAN PROVIDE ALL CORRESPONDANCE, IF REQUIRED, TO SHOW THAT IT HAS NEVER BEEN ANYTHING SHORT OF PROFESSIONAL AND IN ACCORDANCE WITH THEIR LEASE AGREEMENT.

  Customer Answer

  Date: 07/29/2022

  Complaint: 17636830
  
  
  
  I am rejecting this response because: I would like to have a formal complaint filed against the company that is attached to their business through BBB for unprofessionalism.
  
  
  
  Regards,
  
  
  
  ******** **********