Complaints

This profile includes complaints for Western View Painting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Western View Painting has 2 locations, listed below.

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  Western View Painting

  Laramie, WY 82070-7041

• 

  Western View Painting

  945 Foster Rd Casper, WY 82601-1640

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023 we got a quote from Western View Painting for painting a bedroom and bathroom with some small sheet rock repairs. We paid them $968.98 on 9/29/2023, a 50% deposit to get us on the schedule. The work was to be done in Oct or November. We have not heard from them since. We have called their office number multiple times and they will not return the call. The phone number for the project estimator has been disconnected.
  
  They did not do any work! We just want our money back.

  Business Response

  Date: 12/03/2024

  We sincerely apologize for the inconvenience and frustration caused by this situation. This
  customer contracted with us for interior ********************** and minor sheetrock repairs, and we regretfully
  made an error in our scheduling system that resulted in the project not being properly recorded
  on our books.

  
  Around the time the customer attempted to contact us, our operations were temporarily shut
  down, and unfortunately, this issue was overlooked. Since then, we have returned the
  customers deposit in full.

  We deeply value our customers and their trust in us. To prevent such oversights in the future,
  we have taken steps to strengthen our scheduling and communication processes. We apologize
  again for this experience and appreciate the customers understanding.

  Customer Answer

  Date: 12/20/2024

  ****** confirmed that they received a check and that the issue is resolved.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Western View Painting in early August 2023. A sales rep came to our home to give an estimate. I stated we would like to change the body color and it has had oil-based stain. We were told to use acrylic stains and provided two different sample books. We paid a 50% down payment of $5654.50 on August 16. We did not hear from them again for several weeks, anticipating painting sometime around September 10. There were several other instances during August of non-communication because I had questions about product/stain lines and oil based. Owner took over our account early September. ***** stated he spoke with a ******************************* rep in ************ who stated acrylic stain would work. I had called the national ******************************* who spent more than 30 minutes asking questions, confirming the product and methods quoted would ultimately not work for our house. At this point I stated we were hesitant to move forward but would consider another estimate. Owner amended the quote on 9/13 for oil-based primer for an additional $4682. On 9/14 I called owner to notify him we did not want to proceed. At this time, he agreed over the phone to return the deposit. He stated it would be paid by the end of the month by check minus credit card fees. I requested the full amount within a week's time as a customer courtesy. He agreed as long as we would consider his business in the future. I thought we were on the same page and expected the deposit to be refunded by 9/21 or at least the end of September. Several weeks passed with no communication, and no deposit returned. My husband and I both left messages several times. On 10/2 owner sent an email apologizing for the lack of communication, proposing a new option, which was not satisfactory as we have lost trust in his company. Since 10/2 owner has blocked my phone calls and has ceased communication altogether. We would like our deposit returned in full, paid by check as soon as possible.

  Business Response

  Date: 12/03/2024

  We contracted with this customer in early August 2023 to provide an exterior paint job. Over the
  next several weeks, we communicated frequently to consult on product options and color
  selections. During these discussions, the customer raised concerns about a prior application of
  solid color oil stain on the house and expressed interest in transitioning to brighter colors. Based
  on consultation with our paint representative and our experience, we recommended an acrylic
  solid color stain, confident it would meet their needs.

  
  The customer sought additional advice from another source, which presented conflicting
  information. As a result, the customer expressed hesitation and requested a revised quote using
  an oil-based primer. We provided an updated proposal but were informed shortly afterward that
  they no longer wished to proceed with the project and requested a full refund of their deposit.
  We had communicated that any refund would be issued minus the credit card processing fee,
  as is standard practice. After further review, we identified a product solution using a solid color
  oil stain that aligned with the customers concerns and informed them that we could move
  forward with the project as planned. Despite our efforts to address all issues, the customer
  opted not to proceed and requested a full refund.

  
  Given the extensive time spent on consultation and the fact that a viable solution was identified,
  we determined that the project could still be completed under the terms of the contract. For
  these reasons, we did not issue a refund at that time.

  
  In the spring of 2024, the customer reached out to express renewed interest in completing the
  project. We resumed work in late summer 2024, successfully finishing the project to the
  customers satisfaction. The customer settled the final invoice in full, and the results were
  mutually satisfactory. We will be completing a few minor warranty touch-*** in spring 2025 as
  part of our commitment to ensuring quality.
  
  We value open communication and are pleased to have ultimately reached a positive resolution
  with this customer.