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Business Profile

Hotels

Baymont by Wyndham Rock Springs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a hotel for a trip we were taking. About 2 hours after booking I came down with a pretty bad case of covid. We booked through Priceline, and when we called to cancel they told me that they would allow a full refund if the hotel approved it. At the time it was over 24hrs before check in so they would have plenty of time to fill the room. ********* called the hotel and the lady at the front desk said no way. I called the front desk lady and she was incredibly rude. She ultimately told me she would talk to her manager and call me back, when I asked what time the manager comes in she replied “I don’t know he just comes and goes as he pleases”. Needless to say she never called me back. So I called today, and the new lady at the front desk had a similar attitude and told me no again followed by “let me get your number and I’ll call the manager then call you back”. She again did not call back. I then called cooperate, after talking to someone there he said “absolutely we will get you a refund, call this number **********, and they are our 3rd party that will get you a refund”. He hung up and I called that number. The lady on the other end wouldn’t even let me speak before she said “nope, you are ********* I have to transfer you”. She interrupted me and sent me back over to ********* which again said all they needed was someone on the hotel side to say a refund is okay. My family and I are on a single income and inflation is wrecking us, $100 is a lot of money for us. Not to mention we are just trying to do the right thing by not spreading covid to the hotel staff and guests.

Baymont by Wyndham Rock Springs is NOT a BBB Accredited Business.

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