Complaints

This profile includes complaints for Factory Homes Wyoming Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Factory Homes Wyoming Inc

  1531 Foothill Blvd Rock Springs, WY 82901-5504

• 

  Factory Homes Wyoming Inc

  4120 North Main Hwy 91. Hyde Park Hyde Park, UT 84318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Factory Homes Wyoming is currently scamming me out of money. There are 2 financial issues that I am concerned with.
  
  1) Contingency. An addendum to the contract referred to a $21K
  contingency related to potential price increases. But, clearly stated
  that I would be kept apprised of changes to the balance. As of the
  last week, I was informed that "there is a small amount left" and a very generic that
  it was used due to factory price increases. I was never notified of drivers
  this until now, and feel it is a breach of contract. Obviously there is nothing stopping them from pocketing the money if prices stayed flat or even decreased without transparency on where it went.
  
  2) Additional expenses. I was informed that additional work needed to
  be done on site in order to deliver the home in November. I asked for
  an estimate of expenses on November 2022, of which one was not
  provided nor still has not been provided, despite work completed in
  December. I was also informed this week that there would be
  additional freight expenses related to home delivery this week, again
  with no estimate provided.
  
  I am gravely concerned about receiving a surprise bill in the tens of
  thousands of dollars at the end of this due to work that was never
  quoted or agreed upon by me. It feels as though they are using lack
  of transparency as a way to profit throughout the process.

  Customer Answer

  Date: 12/27/2022

  I'd like to add the below info and attached image to my existing complaint.
  
  I am trying to understand where my $21K of contingency went, and why
  it is not available to be used for additional work such as ramping,
  snow removal trucks on delivery, etc. The response I received is this:
  "I have record of us discussing lumber price increases on Jun 3 and
  how we may not have to use the entire amount of the contingency but it
  would be close. I also have a note in your file that you recognized
  that lumber prices were much higher than when your home was contracted
  on. Luckily these prices did come back down a bit before your home
  went into production and the increases did not exceed what was
  allotted in your contract contingency and a small amount was still
  left." I have attached a snapshot of lumber prices going back to 2021,
  with my contract date and building permit receipt date (when they
  could send to factory) delineated. Clearly lumber prices were not
  higher than the contract date.

  Business Response

  Date: 12/28/2022

  ******,

  Your home will be finished. We are carrying your construction loan for you, which you seem to not care about. We are making it possible for this to happen.

  On that note we want this finished badly as well. No, we don't like floating money out there and not getting paid on it. You had every opportunity to get your site accessible for delivery. We did not have that stuff in our original contract. It is your site and as you signed on the contract your responsibility to get to where it can be delivered.

  Your home/pricing had a number of prices increases to it that your sales rep will send you. No, the factory has not passed down big prices decreases. The have just stabilized.

  There is more to the price increases than just lumber as well. Anyhow, your house will be completed, just like thousands others we have down. Sorry it has been longer and painful than anticipated.

  Customer Answer

  Date: 10/20/2023

  Repair Issues:
  In August, I closed on a home which Factory Homes Wyoming built for me. There were some finishing touches left which I was assured would be completed and were covered under warranty. They informed me week of 9/13/2023 that the fixes were completed. Upon arriving to site on October 17, clearly it was not. The work continues to look horrendous. (Photos attached) I would like the project to be finished asap considering they were paid almost 2 months ago.
  
  
  Desired Resolution:
  Finish the Job