We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Midnight Metalworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a transfercase from midnight metal works in November of 2022 they said it would take 14 weeks to complete then it kept pushing the date out from there. i have never been contacted by the company and can not email them as it returns it to sender. I paid ******* for a product that was never sent to me and have had no communitaction from the company.

  • Initial Complaint

    Date:07/25/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid 3938.43 for a mmw dana 300 on jan 5th 2023. was told i would recieve it within 14 weeks of payment. still have not recieved anything with no responce to calls, email or messages

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and was charged for a Complete D300 Rock Box transfer case for the amount of $4082.73 in July 2022. It is a custom cnc machined vehicle component. At the time of ordering, filling several phone discussions with Robert to ensure the correct configuration, I was given an estimated date of late August 2022 for delivery. Due to a number of manufacturing issues and vendor delays, the delivery date was moved. Initially to September, the. December and in march, I was told it’s coming right up. They have since ceased communication by phone, email, forum and social media. There are dozens of other customers in the same situation with hundreds of thousands of dollars received and no product delivered. I am hopeful, the BBB can assist in a portion of this resolution.

  • Initial Complaint

    Date:06/27/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We order a part from Midnight Metalworks over a year ago on 6-22-23. They took payment for the part but never supplied the ordered part. We have been attempting to contact them for the last year to get a resolution to the issue. They do not respond to emails or phone calls. They took $4,155.59 dollars without supplying anything. We are trying to get a refund due to their failure to supply the part ordered and failure to communicate with us.

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Midnight metalworks was hired to build a transfer case in July 2022 with a estimated completion date of November 2022. I paid close to $4000 for this transfer case and have not been able to get an update since December. It has almost been a full year. No update or refunds. Now they have been kicked out of the shop they occupied. Basically stole my money.

  • Initial Complaint

    Date:04/26/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Dana 300 Transfer Case from this Business July 29, 2022. They said that it was a 12 week lead time for my product. They were good with getting back to me originally on why my product hasn't been finished yet, but now I've emailed them 2 times. Once on 4/10/23 and again on 4/16/23 and they will not respond to my emails. I even messaged them through their website and got nothing back. At this point I just want to get my money back, it's been 9 months already. I spent $3,919.08 on this product. I hope you can help me.

    Thank you,
    Jacob Briles

    Business Response

    Date: 05/15/2023

    The whole manufacturing industry took a huge hit during Covid19 and a lot of other businesses went under, this has created a ripple effect we are still feeling today. Sourcing materials and components for these transfer cases has never been harder, I have to put out for materials and components many months in advance from receiving them. On top of that I hand make each and every one of these cases myself, Solidworks CAD designing, writing tool paths, operating the CNC machines, assembly, shipping and customer service. I have had many setbacks in the last year that has pushed these customer orders out farther than I would like, we have a no refund policy listed on my website because when a customer places an order that money is put directly into the materials required to create the product.

    Customer Answer

    Date: 05/22/2023

    Complaint: 19984620



    I am rejecting this response because: They emailed me after the BBB contacted them about the complaint. Like I stated in the original complaint the lead time on the product I ordered from them was 12 weeks. It has now been 10 months and in the email they sent there was still no talk about when the product would be finished or sent. I told Midnight Metalworks that since they have taken nearly a year that I have decided to go a different route with my project and I would like a refund. It's been 4 weeks now and I haven't received a response from the email I sent them in regards to the email they sent. I honestly just want to get my money back at this point. Pictures of their email and my response are attached.



    Regards,



    Jacob Briles

Midnight Metalworks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.