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Business Profile

Auto Services

DataX Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So this is one of those companies that you enter your vin of a vehicle to check the service history and title status of a vehicle and initially it said it was a free but after filling all the required fields it wanted 1$ to get your report which is is fine I understand they need to charge for their services to which I agreed and after paying the 1$ I got my report which was exactly as advertised. But the following day I got charged with a 25$ fee. This fee was not as shown in anything I agreed to and even when I logged into my account(that I had no idea I had) to see if I accidentally signed up for a subscription the website said I had not signed up for one to even be Charged for when I tried to cancel it. I tried to write a review to warn others of the potential scam and theres not even a way to leave a review and the only information I found about this company being a scam was through Reddit that they were charging after the fact a ridiculous fee. At the end of the day I would love a refund but more importantly than that I would like their customers be aware of this fee before agreeing to terms . I have emailed them with no luck and calling them has gotten me no where and hopefully something can be done to prevent this.

    Business Response

    Date: 05/12/2025

    Customer was already issued a refund 1 day prior to receiving this complaint.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered my VIN number of my car to them to get a recall history report for a $1, but when I got my bank statement they took out $1 on the 5th of January and $29.99 on the 6th of ******** **** called them 3 times the 1st time I called I told her that I didn't want a membership and asked her why was $29.99 taken out of my account the last call I made was on 1/24/2025 and a woman told me that I will receive my money next Friday which would have been 1/31/2025 but I got nothing.

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking to see if there was a recall on my Chrysler van and I went through all the prompts on this site to get my report. It said to wait 45 seconds up to 90 seconds to get my report, but after a few minutes, I didn't receive anything. I entered all my debit card information and my address.I am worried that it was a scam. I only paid $1 for the report, but they never charged it yet as of 10:43 EST on August 10, 2024.

DataX Group, LLC is NOT a BBB Accredited Business.

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