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Business Profile

Computer Software

Undetectable AI

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Emanuel G.

    Date: 05/14/2025

    The product works great. They get a star for that. The problem is that their pricing and billing practices are very clearly and, I believe intentionally, deceptive. When you sign up for the product they offer you a three-day free trial of the paid web-based app. They clearly state on the checkout page verbatim: "After your trial ends, you will be charged $60.00 per year starting [date 3 days from today]. You can always cancel before then."However, it is not at all what happens because their service is not time based, it's time and credits based. All the "free trial" does is load 250 free credits into your account, that you have 3 days to use. The credits are the ACTUAL thing you pay for when you buy the subscription, and you need to stay subscribed to use them. Meaning you can "use up" your 3-day trial in 20 seconds by processing a 250-word piece of text through their app. And as soon as that happens, even if it's literally the same hour you signed up and you're not expecting another billing on the agreed upon date, they charge you to use the app. Right away. Not in three days, but as soon as you want to keep using the app. No confirmation screen, no "you agree to pay $X.** immediately" warning, not even an invoice sent to my email. My credit card is the only place with any evidence of this ************** short, they intentionally market a "three day trial" when the reality is that the quantity of days you use this platform don't matter--you just lose the credits when your trial/"subscription" expire. All they do is sell credits. That's it. That's what your "subscription" buys. Imagine you sign up for a home delivery subscription service to deliver groceries every month. But, if they detect you run out of food, they automatically bill you for next month's service immediately. And if you cancel your service, they come to your house and take back the food they delivered. Now you understand why this is unethical and deceptive pricing.

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