Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought one bottle of Keto diet for $59.85. I received a package with what appeared to be 6 bottles of something. I didn't know what it was so I took it to the *********** and told them I hadn't ordered this. So, they sent it back to the company. I talked with the company on three occasions and they said they had received the product. When I looked on my credit card statement I was charged for five-bottles instead of one, $259.70. So, I disputed the amount I was charged. The company said they would not refund me because I disputed the amount. So, my card company said I was responsible for the charge. If they got the product back unopened why aren't I'm getting a refund. Please help me understand if I'm misunderstanding. Thank you!

  Business Response

  Date: 12/03/2024

  To: Better Business Bureau
  ****************
  Meridian, ID *****
  
  Consumer: ****** ********
  Complaint ID: ********
  
  Dear BBB,
  
  We are responding to Mr. ********* complaint regarding his orders pricing.
  
  Mr. ******** purchased a $199.85 promotional bundle of Rapid Ripped Keto, receiving three bottles at $66.62 each, plus two free bottles, making the cost $39.97 per bottle. He also purchased ************ Detox for $59.85. These savings are clearly displayed on our packaging.
  
  Mr. ******** filed a chargeback, which was resolved in our favor as the purchase was legitimate. However, as a courtesy, we issued a full refund of $259.70 via electronic check, to be processed within 7-10 business days and sent to his email, ******************************.
  
  We hope this resolution demonstrates our commitment to customer satisfaction. Please contact us for further questions.
  
  Sincerely,
  Account Manager
  **************

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  clicked on an offer for their product, and assumed a price (based on the screen) of $35. Order was changed and increased to $259. Cancellation was extremely difficult and required me to pay my own return postage (even though the product hadn't shipped yet when I cancelled the order). A completely fraudulent company ripping off their customers.

  Business Response

  Date: 11/07/2024

  To: Better Business Bureau
  ****************
  Meridian, ID *****
  
  Consumer: ***** Elovic  
  Complaint ID: ********
  
  Dear BBB,
  
  We are writing in response to Mr. ******** complaint regarding the pricing and structure of his order. We regret any inconvenience he encountered, and we take customer satisfaction seriously.
  
  According to our records, Mr. ****** purchased a promotional bundle  for $199.85, which included three bottles of the product. Each bottle was priced at $66.62, and as part of the promotion, we included two additional bottles for free. By dividing the total price of $199.85 by five, the cost per bottle was reduced to $39.97. He also purchased a separate order for for which he paid $59.85. We display this discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  We understand that on 11/05/2024, Mr. ****** contacted us to cancel the order. Regrettably, the order had already been shipped and could not be canceled. Our representative informed him that he could return the package once it was received. Nonetheless, as a gesture of goodwill, our customer service representative processed a full refund on his purchase, amounting to $259.7, which was processed on 11/05/2024.
  
  Please be advised that it may take 5-10 business days for the refund to reflect in his account, depending on his financial institution's processing time.
  
  We believe our actions demonstrate our good faith and commitment to resolving customer concerns. We hope this response clarifies the situation and helps rebuild trust with our customers.
  
  Thank you for your assistance in this matter. If you have any further questions or require additional information, please feel free to contact us.
  
  Sincerely,
  Account Manager
  **************

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like to note though, that the pricing in the website was deceptive, in that the offer stated the discounted price with free bottles and did not disclose that the discounted price was to be multiplied by all bottles (including the "free ones").  Second, once those bottles were ordered, the only way to complete the order was to buy the other 2 bottles of a different product that was not wanted, but there was no option to skip those additional bottles.  Third, the total reflected on the screen at checkout, was a lower price than was actually charged, and the total price did not appear anywhere in the invoice confirmation emails.  All three of these are deceptive practices. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a supplement from this company and opted out of everything and did not see anything about an automated subscription. They sent me more product and charged me $119+. I called to get a refund and they gave me an RMA # and I returned the product almost 3 weeks ago with no refund.

  Business Response

  Date: 07/12/2024

  Hello *******,
  
  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. At the time of your purchase you selected subscribe and save option and that is how you were enrolled into the monthly auto-ship program. 
  
  Based on records, you contacted our customer service to inquire about returning the package. You were provided an RMA number to return the package back to us but as of today that package has not been checked in so that is why no refund has been issued.
  
  However, as a one-time courtesy, we have proceeded to issue a full refund of $119.85 today. You should expect to see the credited amount in your account within the next 3 business days.
  
  07/11/2024 - Refunded - $119.85 Trans-ID: **********
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  They say they didnt receive the product after 3 weeks? I have a priority mail tracking number that says they did receive it, but Ill be happy with the refund they promised.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered 2 jars of keto gummies from this business, EZZYFIT-BRANDS THAT WERE ADVERTISED FOR ***** WHEN GOING OVER MY BANK STATMENT I FOUND THAT THEY HAD ALSO CHARGED ME ****** FOR 5 ADDITIONAL JARS THAT I DID NOT ORDER OR APPROVE. WHEN I CALLED THE NUMBER ON THEIR AD I SPOKE TO SOME WOMAN WHOES ACCENT MADE IT IMPOSSIBLE TO UNDERSTAND BUT SHE TOLD ME THAT IF YOU ORDERED THE 2 JAR SPECIAL THAT THEY AUTOMATICLY CHARGED YOU FOR THE 5 XTRA AND WOULD CONTINUE CHARGING YOU EVERY MONTH ****** FOR 5 MORE JARS WHEATHER YOU ORDERED THEM OR NOT

  Business Response

  Date: 06/13/2024

  The customer returned the products back to us for a refund. The customer was refunded in full on 05/29/2024. 

  Customer Answer

  Date: 06/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************