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Business Profile

Weight Loss

RX Pros LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased upfront $749.00 to this company for Trizipitide medication on 5/28/2025. Received 6/2/2025 near the end of the 1st month in a three month program I could see that I did not have enough medicine for the second month. I reached out through their chat bot system with my concerns. Come to find out after many days of trying to contact them, I was informed that no more medication would be sent, they had shipped the entire three vials. I only received one that was enough for the first month. They said their pharmacy verified all was sent, it was not! I have no reason to lie about this because I love the medicine and it's working for me. I have been distraught about this for the last week. They will not send more medication unless I pay an additional fee of $150. That is a scam because I already paid in full and they shorted me and trying to hustle more money out of me. I don't know how to resolve this with them because they don't answer the phone or put you in touch with a live person. It's all done through their texting system. I simply ******* remaining two vials to finish the program or reimburse me the $497 so I can move on from this - they are unwilling to work towards a solution and I'm out the money and the two remaining months of medication. I feel scammed by this company.

    Customer Answer

    Date: 07/08/2025

    RxPros reached out to me and refunded $498 to me and apologized for this error on their side. I am releasing this claim as it has reached a mutual agreement between RxPros and myself.

    I didn't see how to retract this claim, if there is something else I need to complete please let me know, I am happy comply to end this complaint.

    ***** ****

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined on RxPros LLC weight loss on 5/26/25. To try and talk with someone on their phone numbers *************** and **************) is impossible. My phone call gets disconnected every time. I received the 3 month order on Wednesday 6/4/25. After I received the 3 month supply of the *********** Injections GLP-1 Order, on saturday 6/7/25, I ended up having a reaction (rapid pulse, dizziness, lightheadedness and a headache). I tried calling the above phone numbers to report the reactions. I could not get through on their above phone numbers. I kept getting disconnected. (I was scared with the reactions that I was having). The company says that there is 24/7 service for any questions or problems. I then sent two emails to the RxPros without any response. I then cancelled the *********** Injections GLP-1 on my portal. I was aware that for the 3 month committment for which I joined, and if I cancelled there would be a early termination fee of $199.97. Today I received an email stating from rxpros customer service that because i cancelled the 3 month committment that I would have to repurchases the desired plan. I will also have to fill out a new medical form, and the doctor will review it to prescribe the appropriate dosage. Once that's done, my treatment will continue as per my updated plan and request. I sent another email and told them that I wanted the early termination fee charged to my payment method today and that I want all of my personal information permanently deleted. I am willing to pay the early termination fee of $199.97, but it would be nice if I did not have to pay the early termination fee. I am not getting any response about my account being charged and all of my permanently information deleted. If I would not have to pay the $199.97 for the early termination fee, that would be great. I think that this is terrible that no one will get back to me about this issue. Please help.***** ***** ********************** ************

    Customer Answer

    Date: 06/20/2025

    To Whom It May Concern:

    I wanted to update you with rxpros llc.

    I finally received a response from rxpros LLC today.  I will include the messages that I have sent to rxpros llc and also the message that I received from rxpros llc.

    (6/7/25 Hi *****,  As per our records, you have paid for a 1-month supply of *********** at $199.97, and it has already been delivered. Your next billing date is scheduled for June 27, 2025. If you choose to proceed, we will ship your next months medication accordingly.  8:04 pm

    I already canceled my account on my portal. I am not going to continue with rxpros llc. Let me know if I owe any other money. I would appreciate it if you answer me right away.   8:09 pm

    I do not want any more *********** injections GLP-1 sent to my house.  8:11 pm

    I also want all of my personal information and my payment method information permanently deleted from rxpros llc files.  I want an email letting me know that my account with ********************** has been canceled and that all my information has been permanently deleted.  I want to hear back from rxpros regarding regarding this matter ASAP.  8:43 pm

    6/18/25 
    I would appreciate getting a response to my text that I sent to this rxpros yesterday.  Please respond ASAP so I can make sure that rxpros llc does not send another *********** injections GLP-1 order.  As you will see from my text messages last night that I canceled the *********** injections GLP-1 order.    9:10 pm

    Hi this is RxPros, I saw that we just missed your call. We may be assisting other callers, or it might be outside of our normal hours. Please let me know how I can help and a representative will get back to you as soon as possible.  
    9:15 pm

    I want to make sure that you got my messages from last night that I have already canceled my order, and I do not wish to proceed with any more of the *********** injections GLP-1 order.  Do not send any more *********** to my home.  Please talk with me now.  I have been trying to get in touch with rxpros llc for days without success.
    9:18 pm

    ***** Rowan 

    6/19/25  
    Hi this is RxPros, I saw that we just missed your call. We may be assisting other callers, or it might be outside of our normal hours. Please let me know how I can help and a representative will get back to you as soon as possible.   
    11:53 am
     
    ***** Rowan 

    Hi *****, We sincerely apologize for the inconvenience and truly understand your frustration. Due to a technical issue, we were unable to view your previous messagehowever, that issue has now been resolved. We noticed that your shipment was delivered on Wednesday, June 4, 2025, at 12:41 PM, and that youve also canceled your future subscription. Please let us know if there's anything else we can assist you withwe are happy to help. Thank you!

    Please talk to me now.

    ***** *****

    I believe that this matter can be closed.  I have already spoken to my credit card company (*************** one) to let them know that I have a complaint in with the BBB.  Venture One told me that I can dispute the transaction.  I did as you will see from these text messages ask rxpros llc to let me know if I owe any more money.  They never did give me an answer.

    I hope that this will help.  Thank you for your help.

    ***** *****
    *******************************
    ************ 

RX Pros LLC is NOT a BBB Accredited Business.

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