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Business Profile

Building and Construction

Confidence Builders WY, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2022 I was staying in my camper at ***** ***** ** in Shoshoni, WY and planned on waiting for the right property to come along for purchase. Since it was just me, time was not an issue. My wife had health issues and was living in Kentucky with our adult children. My son has downs syndrome and my daughter was attending college. My wife unfortunately passed away on February 10th. Now I have my adult son and need a home. The RV park owners also own Confidence Builders, LLC and just happen to be building a home. The outside was pretty much done and the inside was framed. The house was the right size and was a fit for my son and I. There were constant delays and as things progressed I noticed the quality of their work. I had no idea just how bad things were. After 5 months of waiting the home was almost completed and livable on the inside. We weren't due to close for a week or so, so I asked if we could stay in the house until closing and they agreed. It has been a disaster. We had to evacuate the house because of a gas leak and have been showering in my camper. The plumbing almost all has to be completely redone, the water heater was installed and programmed incorrectly, there are electrical code violations, the roof needs repaired, there are siding issues, no gutters and they never completed the house. I have no landscaping, my back steps are not finished, and I have a drainage problem because the foundation is 18" below grade. Until the drainage problem gets fixed I can't do anything with the lot. Then the builders won't communicate with me. This is the second house that they have built and their house is worse than mine. I have a warranty that means nothing since they won't communicate with me in any way. They need to be stopped before they do this to somebody else. I live in a brand new home with no hot water heater and in need of major repairs. They don't care and will continue to do this to others. Bad business and bad owners.

Confidence Builders WY, LLC is NOT a BBB Accredited Business.

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