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Business Profile

Vitamins and Supplements

Marea Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3-month supply of the supplement then found another product that better suited my needs. Within an hour, maybe two, I cancelled my order and even received an e-mail confirming this. The link to my order in a previous email also indicated that the order was cancelled. Two entire days later, my credit card was charged, and I received a shipping notification. When I reached out and provided proof of this timeline via screenshots, I was told that I would still be charged a $10 return shipping fee on top of the inconvenience of having to return the product for a refund. Bottom line is that it is not my fault that this business does not have a more efficient process for timely order cancellations. I was unable to attach the screenshots here but will provide them upon request.

    Customer Answer

    Date: 02/23/2024

    These are photos depicting the timeline that I was unable to upload in my original complaint.

    Business Response

    Date: 02/24/2024

    Hi there - thank you for explaining your concerns with us.

    Cancelling your subscription does not cancel the original order that was placed it just means your recurring future orders have been cancelled and will not process moving forward. We can very occasionally cancel placed orders but the request must be received before the order has shipped. Your order was shipped on Monday, Feb 19 and we did not receive an email from you until Wednesday Feb 21.

    We are happy to process your return without the $10 return fee and are always happy to work with our customers to their satisfaction.

    Customer Answer

    Date: 02/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I would recommend that the company make it clear that canceling the order on-line does not instantaneously cancel the order even if it is labeled as such.  This is very misleading, and I would have performed the extra step of sending an e-mail had I known. 

    Sincerely,

    *************************************

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 19, 2022 I purchased Mareas *** Elixr for the first time for a total of $46.89. Upon receiving and trying out the supplement for two days, I became very sick to my stomach. The taste of it is foul as well. I then went to the website and looked at its return policy, and it said that there was a 30 day guarantee for those that are first-time users of the *** elixir as long as they contact customer service support before the 30 days are over. I reached out to them for the first time on 28th of November. **************** contacted me back and told me that they cannot accept used supplements. That goes against a 30 day guarantee refund policy. That is entirely unfair to the customer and they are being fraudulent by having such policies posted on the website and then going against it via email.

    Business Response

    Date: 12/09/2022

    Hi there, we are so sorry that you experienced stomach upset from the product and did not enjoy the taste.

    The customer service rep who responded to your request on our happiness guarantee was in training and was not aware of this policy. After you responded to her bringing this to her attention I believe that she did make this right and accept a return of the product in-line with our policy. We have recognized this miss-step in our training and have updated our process. We hope that we have come to an acceptable resolution and thank you for your patience in this misunderstanding! 

Marea Wellness is NOT a BBB Accredited Business.

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