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Business Profile

Airlines

Swoop

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Swoop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Swoop has 2 locations, listed below.

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    • Swoop

      330 4311 12 St NE Calgary, AB T2E 4P9

    • Swoop Inc.

      1700-360 Main St. Winnipeg, MB R3C 3Z3

    Customer Review Ratings

    1.18

    Average of 71 Customer Reviews

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    Review Details

    • Daniel Z

      Date: 15/06/2022

      This airline stiffed me and over a hundred other passengers.1. I was scheduled to fly from ******* to ******* on flight ***** on 29 May 2022. At 6 AM, our boarding time, the flight was cancelled because the aircraft captain never showed up and Swoop couldn't get in contact with them nor could they arrange a replacement.2. I managed to get rebooked with WestJet for a flight later that day, many others were not so lucky. I arrived over 9 hours late to my destination.3. I submitted a claim for compensation through the Swoop website. Under ******** Air Passenger Protection Regulations inconvenienced travelers are entitled to receive compensation for gross delays that are within airlines' control. 4. 2 weeks later I received a short email saying I was denied compensation because the delay was "due to crew which is considered a safety delay". I responded in protest to that assessment, demanding elaboration and reconsideration. Instead, I received a boilerplate, computer generated email, linking to a bunch of documentation, some of which I had linked myself in my own response.There is no way one of your employees not showing up to work can be classified as a "safety delay". The rest of the crew was there. The aircraft was there, ready and operational. This was not a safety related disruption in the slightest. This is poor management, poor communication, and poor planning. Moreover, if you are going to deny a passenger their claim put in the effort to clearly and methodically lay out your case. Own up to the fact that you lost track of your aircraft captain and then convince me, your customer, how that constitutes a "safety" delay. If you cannot, then I am entitled to compensation and so is every other passenger of ******

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