Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for a quote for a dryer repair. I was given a quote of $***. The repairman came to do the repair but all he did was assess the situation. He told me my dryer needed thermostat and heater element. He said the charge was for the visit only but on the phone I was told the quote was for the repair. I received an invoice from the company. In the meantime I contacted another repair company. The repairman came and fixed my dryer by replacing the timer. Techville's repairman quoted the wrong problem completely. And the new repairman charged me way less than what techville wanted to charge **** owe Techvill nothing because they are liars and their technician doesn't know what he is doing.

  

  Business Response

  Date: 26/04/2025

  
  
  Dear *****,
  
  
  I hope this message finds you well.
  
  
  We are following up regarding your complaint case #******** related to the service provided for your Whirlpool dryer (Invoice #******).
  
  
  As mentioned previously, we would be happy to review the case further. If a misdiagnosis from our end is confirmed based on a written diagnosis from the other service provider, we will gladly waive the charges.
  
  
  Please feel free to reach out to us directly via phone ***********) or email should you have any questions or wish to discuss this matter further.
  
  
  Thank you for your time, and we look forward to resolving this with you.

  Customer Answer

  Date: 28/04/2025

  This is what the repairman who actually fixed my dryer wrote on the back of his business card. This information has already been sent to Techvill. It has a part number on it that should prove it came from a repairman as I am not a dryer repairman and would never know what part number to use.

  I am currently out of town until June so cannot provide anything further at this time.

  ***** 

• Initial Complaint

  Date:17/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 20, 2024 Techvill appliance repair Calgary repaired our oven. The same issues arose less than a month later. I have emailed and called the company within the 3 month warranty window but they told me the technician would be in touch but he has never contacted me. I have photographs of the same Thermador oven error code "E118" on Jan 2, 2025 and Jan 26, 2025 well within the 3 month warranty window.

  

  Business Response

  Date: 25/03/2025

  
  Dear Jord,
  
  
  I hope you're doing well.
  
  
  Following up on our phone conversation regarding the service provided under invoice #******, we have reviewed the details and confirmed that you contacted us during the warranty period. As no further action was taken on our part at that time, we will proceed with a complimentary visit to have our technician assess the issue.
  
  
  We sincerely apologize for any inconvenience this may have caused and appreciate your patience. Please feel free to reach out if you have any further questions or concernswere happy to assist you.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company told me that the issue with my washing machine was the motherboard. I missed two and a half days of work due to their scheduling. They changed the motherboard and the machine stopped working after one use. It took three weeks after for a technician to come check on this. The business states that the warranty is three months. It lasted less than a week and now they are trying to charge me for a free checkup because I didn't want them to repair a separate part.

  

  Business Response

  Date: 06/03/2025

  Resolution of Complaint #********
  
  
  Dear ********* ********,
  
  
  Following our discussions with both the technician and yourself, we have reviewed your case thoroughly. It has been determined that the charge was applied in error.
  
  
  According to the technicians diagnosis, the ********* Lid Lock was initially identified as a required replacement. However, as per your feedback, the appliance is now functioning properly after the technician addressed a missing connection from the installation appointment on the control board.
  
  
  Given this understanding, no additional parts are required, and the visit will remain at no charge, as the job was not fully completed on the installation day.
  
  
  We sincerely apologize for any inconvenience this may have caused and appreciate your patience. Please do not hesitate to reach out if you have any further questions or concerns.

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:14/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov26/24 **** assessed problem and ordered part to repair pump. He charged $544.95 to cover cost of part and service calls ahead of the actual repair. I thought that this was an unusual but i put charge on my **** anyway. He was positive that issue was diagnosed and he could repair dishwasher and said "don't worry we will reimburse if I can't fix it" Part finally came and he said that part was defective so he ordered the same part again. At that time I questioned him if there might be some other problem. He said 'No the part might have been sitting on the shelf too long" I thought this reply was weird as it was a solinoid not lettuce. Second same part came along with a different tech to attempt repair. He couldn't repair it and took pictures while talking to his office. He left and told me he would talk to manager about this problem. I asked once again if there might be another problem. He was unsure how to answer that. Finally on Jan 24/25 I called Angels and told her we are tired of waiting and would just buy a new one. At that time we came to an agreement that they owed me $304.50. My calculation was $355.95. I advised to reverse my **** or send me a cheque. Then I received an email informing me that I have an e-transfer for the $304.50. I called her back and told her i Do Not do any online banking and repeated to pay me back on my **** or send Cheque She said that **** can only be reversed up to 30 days and that she would have to get management involved. This answer infuriated me. After many calls and messages left with promises that they are examining my case or file or issue, I still have not received my money that they agreed to pay me. As a retiree on a fixed income this money is important to us. Techvill was very unprofessional regarding this matter. I called 2 weeks ago and told them to send a cheque or I would complain to BBB. No reply as of today. The only way that I will be satisfied is a refund. I WANT MY MONEY!! Regards ***** ******

  

  Business Response

  Date: 02/04/2025

  Dear *****,
  
  
  We hope you're doing well.
  
  
  We are following up regarding your complaint case #******** and wanted to inform you that the refund has been successfully processed. We sincerely apologize for the delay in resolving this matter. As mentioned in our previous email, we had to seek assistance from the support team of our payment platform due to an unusual case where the refund could not be processed directly through our terminal.
  
  
  Should you require any further assistance, please do not hesitate to reach out to us via email or contact us at ************.
  
  
  Thank you for your time, and we appreciate your patience.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22942743
  
  I am rejecting this response because: These people as of today HAVE NOT successfully processed anything. Is a cheque in the mail? If so, when did they do that? What format are they paying me back? Cheque by mail or putting credit on my **** are acceptable. These people are just thinking that I will go away. Please ask them exactly how they intend to pay me back using one of the above mentioned methods. I will not call them. They will just infuriate me further with their lies. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/04/2025

  Dear *****,
  please see attached image to confirm weve sent the refund.
  
  Best Regards,
  TechVill Team

  

  Business Response

  Date: 03/04/2025

  Dear *****,
  please see attached image to confirm weve sent the refund.
  
  Best Regards,
  TechVill Team

  

  Business Response

  Date: 03/04/2025

  Dear *****,
  please see attached image to confirm weve sent the refund.
  
  Best Regards,
  TechVill Team

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,?I am writing to request a full refund for the refrigerator repair service I received on September **** at * PM. There was a guy called ***** instead of the other technician with different name who was supposed to be here as when I made an appointment.I strongly assume that the Techville just sent me a random guy who works for a part time job instead of a certified technician because He did not meet the expected standards of a certified professional for the following reasons:- He did not remove the panel inside the fridge to inspect the condenser.- He just overlooked and didn't even find out that there was a leaking at the back, which I identified myself.- His suggestion to cool the compressor with a fan seemed more like a guess than a solution.I have an identical functioning fridge beside the one needing repair, and its compressor temperature is the same, indicating that the issue likely lies elsewhere.Given these points, I believe the service provided was inadequate and does not reflect the standards promised by Techville.I also want to mention I was informed that I would receive a response next morning, I have not yet heard back. And now it's been about * weeks.

  

  Business Response

  Date: 17/10/2024

  ****************************,
  
  Thank you for reaching out to us regarding your recent refrigerator repair service. We appreciate the time youve taken to share your feedback, and we fully understand your concerns.
  
  After reviewing the details of your service and the technicians report, we can confirm that our full time experienced technician, ****** performed the necessary steps to diagnose and address the issue with your refrigerator. According to his assessment:
  
    Airflow inside the fridge was functioning correctly.
    He identified that both refrigerators were positioned too closely together, with many items stacked on the side, which impeded air circulation. This directly contributed to the rise in compressor temperature.
    He adjusted the placement of the refrigerator to improve airflow and used a fan to cool down the compressor, leaving the fridge under test to verify the results.
  
  While we understand that you identified a leak at the back of the fridge after the service, its important to note that the technicians findings were based on the symptoms presented at the time of inspection. His diagnosis, including the airflow issue and compressor overheating, was addressed in accordance with standard procedures.
  
  Considering that the technician completed the work and spent time diagnosing and addressing the issue as per his findings, we are unable to offer a refund at this time. However, we do value your satisfaction and would be happy to arrange for a follow-up visit to further assess the leak and any additional concerns you may have.
  
  We truly appreciate your understanding and look forward to resolving this matter to your satisfaction.
  
  Best regards,
  TechVill Appliance Repair  

• Initial Complaint

  Date:10/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ** 2024, I contacted Tech Ville in regards to providing a service call/tech to repair a micro wave The response was positive and they dispatched a technician. He performed his duty and then presented me with a $****** bill. he did not have a work order # nor could he provide a receipt. I contacted Tech Ville dispatch center as I thought I had been misinformed about billing. They said it was clear in their correspondence about charges. Although I was quite unhappy with it (I tried to get a deal, didn't work) I paid using debit. I have texted at least * requests to them asking for a receipt and work order that I can present to my landlord for compensation. I'm being stonewalled. as they won't answer my calls nor will they provide a answer regarding my request.

  

  Business Response

  Date: 10/06/2024

  Dear *****************************, 

  Please be advised that indeed out technician was there at your location on Thursday, June * in the afternoon for your ** Microwave related issue. Standard agreed upon service call fee and milea** fee for the outside of the city location were applied. Since then we have sent a copy of the invoice the next day. Looks like there was a typo in the email address on file hence the delay in receiving a copy of your invoice. Today on June **, four days after the job completion, we have updated the email address on file and sent you a copy of your paid invoice. 

  We sincerely apologize for the delay this caused and thank you for your patience and reaching out to us. It is our hope we can serve you again in the future. 
  Should you still have any questions or concerns, please do not hesitate to reach out to us. Best regards.