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Business Profile

Banking Services

Neo Financial

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Neo Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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Neo Financial has 3 locations, listed below.

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    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:31/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January ****, 2025, I applied and was approved for a *** Financial Mastercard (by Neo Financial) through Credit Card Genius (CCG) which should come with a $*** cashback. However to this day, this hasn't been paid out. I opened a ticket with CCG but they haven't been able to get Neo Financial to pay out. My credit card has been approved and is in good standing.CCG offer id: *************** **** Mastercard (last 4 digits): ****

    • Initial Complaint

      Date:31/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a $*** sign up bonus via. CreditCardGenius for Neo Financial's *** ******** credit card. Even after being approved and having the card in hand, I still have not received my bonus. It has now been a month since I applied and there is still no information or progress regarding my bonus.

    • Initial Complaint

      Date:28/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a *** hortons credit card jan 20, and provided a $250 deposit in January, through "credit card genius", for an offer to received $100. I received confrimation I was apporved on Jan 27. I received, and used,the credit card, last 4 digits 7698 Credit card genius shows I applied. I opened a ticket on March 4 On March 5 creditcard genius replied "Response Date:2025-03-05 Status:Investigating Notes:We have sent your information to the bank. We will update your ticket once we receive a response from them.Created By:kb"On March 23 I inquired again, and received a similar response. On "redflagdealss" many people have done similar, and are left with nothing form Neo financial

    • Initial Complaint

      Date:28/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, Neo Financial along *** Hortons was providing a promotion to get users to sign up for their partnership credit card. The promotion which was posted online and it was to apply for the "Secured **** Mastercard" credit card with "*******************" before February 28, 2025. As you may notice this is over a month now. I have signed up on January 18, 2025 with the offer and got approved for the credit card. I even had the opportunity to use it, but however, I have yet to receive my referral bonus payout for the $100 promotion through Neo Financial (to be paid through creditcardgenius). I have been following up for months now and have not recieved any informative on the time and manner of my payout for applying for the promotion. I have all details including the credit card account still open alongside with the promotion and dates of which I have signed up for. ****

    • Initial Complaint

      Date:27/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up Jan 19, 2025 for a **** Secured Mastercard, by Neo Financial, with the promise of a $100 welcome bonus delivered through creditcardGenius. Credit card approval received Jan 26, 2025. Submitted a ticket to creditcardGenius on Mar 01, 2025 and as of Mar 03, 2025, creditcardGenius began investigating and I have not been updated ever since.Neo Financial has not honoured their terms of this credit card signup offer of a $100 welcome bonus.

    • Initial Complaint

      Date:27/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 19, 2025, I signed up for a credit card through an affiliate site and was promised $100 upon *************** Card: ************************************************ Affiliate Site: ***************************************************************************************** Support Ticket Info: GeniusCash offer cash-445-****** support ticket Last 4 Digits of CC: 2372 It's been over 3 months and even though I've opened a ticket, I still have had no feedback and no payment has been given as promised. I've followed up but it's been 'Investigating' status for 2+ months. Thanks!Ticket Info below:Notes I got this card weeks ago in the mail. ****** provide promised $100 Leave any additional details that might help us resolve the issue quicker. Return to dashboard By clicking the "Update" button, you agree to our Privacy Policy, Terms and Conditions, and Gift Card Offer Terms.Add a response or note to the ticket Notes Add a response note, our support team will receive an email to notify them of the new note. Return to dashboard Ticket history Response Date:2025-02-24 Status:Investigating Notes:We are aware, we have submitted the information you provided to them. We'll update the ticket once we receive a response from them Created By:kb Response Date:2025-02-24 Status:Investigating Notes:Reached out to ***** Financial - they informed me that no Application Reference Number exists for any clients that applied/received this card.Created By:******************************** Response Date:2025-02-24 Status:Investigating Notes:We have sent your information to the bank. We will update your ticket once we receive a response from them.Created By:kb Response Date:2025-02-23 Status:Pending Notes:Support ticket created Created By:********************************

    • Initial Complaint

      Date:27/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a *** hortons Financial credit card using creditcardgenius with the promise Neo Financial would provide me with a $*** ****** credit once the card was verified and have have been wanting since January **** for it. Last four digits of the card is ****. Below are some screenshots of the initial email given.

    • Initial Complaint

      Date:24/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a Neo **** mastercard via Credit card genius (CCG). Last Digits of Card: 3369. *** is stalling payment of my $100 referral bonus to CCG.

    • Initial Complaint

      Date:20/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** decided to block my card although I did all verification required and still they wanted me to wait ** hours although I needed to pay for an urgent transaction. This bank is ridiculous and have the worst customer service ever, you cant rely on them as they are useless. Will be closing my account and move to more trustworthy bank as this one doesnt care about their customers.

    • Initial Complaint

      Date:19/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Neo sent me an email saying my T5 was ready. When I followed their instructions, there was no T5.I used their chat. They sent me the same instructions, but they did not work. I sent them a screenshot showing there is no t5.

    Neo Financial is NOT a BBB Accredited Business.

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