We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Banking Services

Neo Financial

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Reviews

This profile includes reviews for Neo Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Neo Financial has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.19

    Average of 70 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Edward S

      Date: 04/06/2025

      My wife lost her NEO FINANCIAL credit card. We attempted to contact to report loss. The telephone service isonly available during the day, not at night. The telephone number for contact has changed recently and only after several efforts was I able to find a number that contacted with an electronic message. call again in the morning. This could open the client to fraud because of NEO Financial is negligent in supporting their clients

    • Khaja S

      Date: 30/04/2025

      Worst card I have seen in my life Dont ever think about these card ********************************* 5 minutes out of my city and there security system is not good enough after I filed a complaint but they failed to resolve the problem so stay away

    • Masoud P

      Date: 24/02/2025

      I applied for a Neo Financial credit card after seeing their ad promising 'up to $10,000' in credit. I have a strong credit score, a stable income, and two other credit cards with $10,000 limits, so I expected a reasonable credit line. Instead, they gave me only $1,500. I contacted customer support twice to ask for a reconsideration, but they refused to help. The second time, the agent even left the chat without assisting me.If you're considering this card, be aware that their advertising is misleading, and their customer service is unhelpful. There are far better credit card options out there with better support and transparency

    • Nathan B

      Date: 05/01/2025

      App showed I'd get rewards at a particular restaurant. Went to the restaurant and spent over $150, expecting to get about $17 back. No points after the transaction posted and they wouldn't do anything. Same issue with a different restaurant 2 days later, spent $ and didn't get the rewards. Closed the account as I could be getting cashback with another reliable card. Awful customer service. (they jacked up my interest rate too, even though I've never had a late payment or went over the limit, only a moderately high balance)

    • Ana C

      Date: 04/01/2025

      Worst card and company. Do not get this card. Herendous customer service. Im not sure why these cards even exist.

    • Josephine E

      Date: 05/12/2024

      My credit card was stolen and used for several unauthorized transactions. On the day it was stolen, I immediately contacted the fraud department, filed a police report, and canceled the card. I was informed that it would take ***** days for a resolution. However, after 90 days, I was told my dispute was closed, and there was nothing they could do. Now, Im expected to pay the full amount. This was the worst customer service experience Ive ever had. Bewaredont ever open a Neo Financial Credit Card.

    • Natasha J

      Date: 17/09/2024

      So I'm a single mom and my account has been locked for almost 3 months and kinda ******** I have verified with my id of what you asked for and still not unlocked this ******** I have kids these guys don't care at this online bank is all scam low end piece of s*** they all lies and even the staff doesn't know what they doing I'm going on public aware of this particular event and I will go viral NEO FINICIAL and they will go down mark my words thank you

    • Susan M

      Date: 17/09/2024

      My account was paid and closed October 2023.On a monthly basis I have been harassed to pay. 01 to pay off and close this account.Just now 2024, 09, 17 I have received a phone call from Neo which I returned immediately. I was advised thart until I pay the .01 my account will be in overdraft.Please help me to clear this matter. My life is far more important than being harassed.***********************

    • Jon M

      Date: 23/07/2024

      0 stars if I can. Shady practises. My card had a ton of unauthorized transactions which werent me from a different province. Instead of helping they blamed me saying I used tap. How can I tap when the transactions were being done 3 provinces over from where I am. I had receipts to prove I was here and not in the other province and they were firm on their decision.

    • Erica V

      Date: 20/07/2024

      Horrible bank! They DO NOT follow their own policies! I've been waiting since MARCH for my money on a transaction dispute. They will not give me my money back & they do not call you back after the wait time they provide. They have told me 4 different time of days to wait till I'll have it back. It's been months of headache.

    Neo Financial is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.