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Business Profile

Banking Services

Neo Financial

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Neo Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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Neo Financial has 3 locations, listed below.

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    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was frozen with no explanations.. I called a dozen times.. for them to say the same thing, account under review, wait for a email.. I never get a updated through email.. I try email them. No response.. it's been over a week.. they "escalated" the issue.. but still no updates or emails.. I want my account unlocked.

    • Initial Complaint

      Date:07/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had credit card fraud on my neo financial credit card and it's been reported months ago and no action has been done as of yet. I am not able to afford to pay this and there's interest collecting each month. They have a policy that states within 30 days they will close the claim but I haven't heard back yet and the cards maxed out. I need someone to help, I am not paying for something I didn't use.

    • Initial Complaint

      Date:04/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a wallet phone case (bad idea) at the time it was convenient all your cards I.d etc and phone all in one place .... until someone steals it. I have had to re order my I.d and all that fun stuff long story short I haven't been working can't afford another phone. When I signed up for *** i was able to login with my email. since they have changed their policys where you can only login with a phone#. This is stressful I'm a single mom. I have gone through similar this process with them in the passed now and it has caused me to be late to pay my rent it's now the 1st and I still cannot login. Neo said there is no way to login unless I go through the I.d verification process even though I answered all the security a Questions correct and I know my password to login neo refuses to let me have access to my account. I understand there is a lot of fraudulent activity. In situations like THIS there has to be another option. I can't go into a branch. My child needs a roof over her head. It seems **** staff doesn't want to help me or doent care to help me have access to my own money. What's the point of having a password and asking me security questions if they aren't gonna let me get into my account this is beyond stressful. Basically i cannot login even though I have called in answered security questions correctly, explained my situation once again i know me neo login password but I can't get the authentication because i dont have a phone although i do habe access to my email the same email i use to login to my neo account but they will not let me verify my self other then to go through the process of uploading my i.d which i don't have i tried explaining my situation and i habe gone through this process before witht them and it took 4 business days for them to tell me my i.d is good when i needed to update my phone number. So even if i did have my i.d i have bills to pay i cant wait for the verification process and I shouldn't have to... extremely frustrating :(

    • Initial Complaint

      Date:12/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get this company to cancel my ****** Bay account.

      Customer Answer

      Date: 28/09/2024

      THey keep sending me emails that I owe money.  This morning they said that my card has been suspended until I pay the amount owed.

      I personally spoke to someone weeks ago from Neo and they finally said they did my request of cancelling my card.  They didn't and still 

      constantly email me for money.

      **** Cambridge

       

    • Initial Complaint

      Date:09/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was encouraged to sign up for a credit card with Neo Financial at the ************************** in ******, ********| never received the card so therefore I could not activate the card.On April 27, 2024 I received an emailed bill for $168. 11.I called Neo and informed them I never received the card so therefore could not activate the card.I asked them where the purchase was made and what the purchase was.They wouldn't tell me. I informed them I was not paying the fee because I never incurred the fee.They keep sending me a bill increasing with interest.

    • Initial Complaint

      Date:09/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can only speak on the phone with customer service and the fraud department reviewing my case for 10 days now without any communication only though email I can contact them it has been escalated. I can't get my money out

    • Initial Complaint

      Date:29/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have neo Financial money account on July ******* two unauthorized transactions went through my account i contacted customer service they Said I was to blame for this and refused to reverse the charges and close this matter. I Escalated the problem to their complaints department and they refuse to reach out to me. This company should not be in business. I am out of pocket ****** dollars.

    • Initial Complaint

      Date:19/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Why is Neo asving me for my SIN number? This number was intended for officia Government use only. Also, why is *** claiming that I am trying to log in on a new Device, when I am not? Thirdly, why is there no telephone contact number. I'd like to quit.

      Customer Answer

      Date: 19/07/2024

      Isue resolved. No need to proceed. Cancel complaint.

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      registered for card (neo cathay pacific) for ****** pts and 10%off flight with 180 annual fee up front.paid 180$ for annual fee, and never received reward- fraud. tried to make purchase twice in 48 hours, said suspicious, never allow me to make purchase. phone and chat staff are very slow wait time, don't care about my need, wont solve my problem, wont refund my annual fee,

    • Initial Complaint

      Date:02/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initiated an eTransfer on June 28th, 2024 to an account of my own in a different bank (EQ bank). Today July 2nd, 2024 after more than ********************************** the Neo account as "Processing". After numerous phone calls and chats, they still haven't been able to resolve the issue. The chat specialist ********* was so obnoxious that while I was chatting with her, she just left the chat saying that she cannot do anything about it. DO NOT BANK with NEO.

    Neo Financial is NOT a BBB Accredited Business.

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