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Business Profile

Cabinet Maker

Calgary Old School

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calgary Old School Cabinet Maker entered into a contact with us to complete the installation of our basement cabinets and shelves in June of 2022. This company is run by **** and ************************* (husband and wife). The work was to be completed within "4 to 5 weeks" as per ***************************** agreement in person with my wife and I. The installation was initially delayed for several months, with the owners citing various excuses ranging from staffing issues to death in the family. We were accommodating and waited patiently, giving them plenty of time to allow them to have their affairs in order. Finally in late September, they did send a worker along with some of the material and dropped it off in our basement. In early October, they started the installation, and completed approximately ***** percent of the project in satisfactory fashion. At this point they requested that we finish paying for 80 percent of the work ($4000) before they would proceed to finish the job. Several weeks passed and another worker showed up to complete the project. The worked proceeded to complete a substandard installation, ******* to complete a 1-2 day job in just a few hours. He not only did a poor job, but also damaged much of the material in the process. We reported this to ******* and **** and they agreed to rectify the deficiencies and have the work completed properly. After approximately 8 more weeks a different worker showed up to begin the process of rectifying the substandard and damaged cabinets and shelves. At this point they proceed to remove and reinstall some of the cabinet material. They took other pieces such as the shelves and said they would repair them and return to reinstall. Another 4 weeks has past, with minimal communication, and the work has yet to be completed. We have been strung along for over 6 months to this point and the work is still not completed. We have recently obtained 2 quotes to repair their mess, both of which are in excess of $5000.

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