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Business Profile

Grocery Store

Canada Safeway Limited (HO)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Canada Safeway Limited (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Safeway Limited (HO) has 103 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      *************************

       

      This is in response to the business questions.

      #1.Safeway ********** ********, **
      ************** **************

      #2. These * jugs were purchased over * months ago. And I am sorry, I really don't keep receipts for * months unless it is a major purchase.

       

      Sincerely,

      *************************

      Business Response

      Date: 08/05/2024

      Thank you for bringing this to our attention. We apologize for any confusion or inconvenience this may have caused. We are currently investigating the issue, and in order to do so effectively, we kindly ask that you provide us with the following:

      1. The address of the Safeway store at which you purchased the water jugs; and
      2. A copy of the receipt confirming the purchase (including the date) of the water jugs.


      Once we have these details, we will be better positioned to look into this. Thank you for your understanding.

      Sobeys Capital Incorporated

      Business Response

      Date: 14/05/2024

      After thorough investigation, we have received confirmation from the store manager that they have been in contact with you directly in order to resolve the matter. We now consider this matter to be closed. We look forward to serving you again soon.

      Sobeys Capital Incorporated

    • Initial Complaint

      Date:18/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January ** **** I am writing to bring to your attention a serious concern regarding the hazardous icy conditions on the sidewalk outside your Safeway Liquor store at ****************************************************** As a regular customer of your establishment, I believe it is crucial to address this matter to ensure the safety and well-being of both patrons and employees.On December ** 2023, I encountered an extremely slippery and icy sidewalk while entering your store.(Liquor store side) Despite my best efforts to navigate carefully, I observed several other customers struggling to maintain their balance as well (I fell myself and hurt my back)and I wasn't able to work for * days. This not only poses a significant risk of injury to customers but also reflects poorly on the store's commitment to ensuring a safe environment for its patrons. I understand that weather conditions can be unpredictable, and maintaining the sidewalks during winter can be challenging. However, I believe there are measures that can be taken to mitigate the risk of accidents. Here are some suggestions:Prompt Snow and Ice Removal: Regularly clear the sidewalks of snow and ice, especially during peak shopping hours. Application of Salt or Ice Melt: Utilize salt or ice melt products to prevent the formation of ice and to promote safer walking conditions.Warning Signs: Place visible warning signs to alert customers to the icy conditions and encourage them to exercise caution.Increased Staff Vigilance: Instruct staff members to monitor and address icy conditions promptly, ensuring a safer environment for customers.I believe that taking proactive measures to address these concerns will not only enhance the overall shopping experience for customers but also contribute to the positive reputation of your store within the community. I appreciate your attention to this matter and trust that you will take the necessary steps to rectify the situation promptly. I did made a Customer complaint and no one got back

      Business Response

      Date: 26/01/2024

      Dear **********************,

      Thank you for contacting Safeway about your experience at the ******* Safeway Liquor Store on December **, 2023. Safeway takes this complaint very seriously and is continuing to investigate. A member of the Safeway team will follow up with you regarding this complaint. 

      Sobeys Capital Incorporated 

    • Initial Complaint

      Date:02/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was shopping around ****pm of Dec **. the price tag in the seafood counter shows Fresh Malpeuqe Oyster is $**** each. so I ask the man working at the counter ****** to pack ** oysters. Later as I scan the Oysters at self checkout I realized it scan at *** instead of $** for ** oysters. I noticed that the price label says $*** per unit not $**** which is a mistake. I let a staff work at selfcheckout know there is a mistake in pricing and she took the item back to check with ****** in seafood, and came back with corrected price tag. $**** per unit, totalled $**. I then shows them the website about Scanner Price Accuracy Code, and said that they need to gave me additional $** off because of the competition act. She refused and pull ****** to the front, ****** was very rude and started the conversation with what do you want? I was very angry at his attitude but claimly explained my ask again to him and ****** claimed that he was unable to gave discount as the price is already corrected? What? I then ask for the Manager and explain one more time my ask for $** off according to ************* Accuracy Code. The man ********* claimed to be acting manager of the store also refused in a bad manner saying that the code does not apply because the item was on sale and have expired. They still have the old price tag and he already honoured the sales price for me this cannot gave $** off. Which I pointed out thats not what the law says, the item is scanned at the wrong price than what it showing in your price tag for it. He insisted what he stand in a disrespectful way. I still feel very angry at the attitude towards me and handling of this issue by of staffs (****** etc.) at this store and unprofessional behaviour of the manager ********* for not respecting me and not knowing or following the law. I later found the $**** was the special on Safeway flyer for Dec ***** and the sale is nationwide, so Dec ** is the second day for this sale not expired as the manager claimed.

      Business Response

      Date: 12/01/2024

      Thank you for bringing this to our attention. We are working on a solution with the store to help rectify this matter and will be in contact with you soon regarding next steps. Thank you for your patience.

    Canada Safeway Limited (HO) is NOT a BBB Accredited Business.

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