Reviews

Review Details

• Review fromMelissa S

  Date: 26/06/2025

  1 star
  In December 2023, we purchased a Chilly Goat cold plunge from World of Spas under the impression it was suitable for Canadian winters and could run outside year-round with no mention of winterization (as per the sales rep and website). By early 2024, the unit froze. The chiller was replaced, but the issue turned out to be a fuse. The following winter, it froze again — this time the compressor and UV bulb burst. We were quoted ****** for repairs and told parts would take 2–4 weeks to arrive. No tech was sent to assess the tub before parts were ordered, instead we were asked to send photos in an email and diagnose the problem ourselves. After 4 weeks with no communication, we emailed and called regarding an update and were coincidentally told the part had just arrived, but had to wait an additional week for a service date. On the date of installation, the service technician informed us while at our house that the part that was ordered was incorrect. The contracted technician (not an employee) ultimately sourced the correct part himself (within a weekend) after seeing how frustrated we had become, a part which World of Spas made us wait 4 weeks to source. However, the tech did not make sure the tub was working after replacing the chiller and taking ***** from us. After we tried filling and connecting the tub to our app, the same night of the installation, we found out that the UV housing now leaks, and the unit still does not function (displaying an error code and will not connect to the app). We reached back out to the technician who informed us that the UV housing will cost an additional ***** to replace now. We have made numerous attempts to call and email World of Spas. Voicemail is full. Emails have gone unanswered. We are extremely dissatisfied with the lack of communication, accountability, and follow-through. A complete 180 from the service we received when they were making the sale on a ******* machine!!

• Review fromClark B

  Date: 13/04/2025

  5 stars
  **** from Kelowna was amazing help me with all my questions and answers,we are extremely happy with our new tub, would recommend world of spas in *******

• Review fromBrad P

  Date: 19/12/2024

  5 stars
  It was a great pleasure to deal with ***** and World of Spas. He knows is stuff and I walked away with a great product and comfort I will have great service and support going forward. Thank you.

• Review fromNoal S

  Date: 09/12/2024

  5 stars
  Great hot tub selection and great customer service from sales manager ***** *******. Very helpful with coordinating the installation and tub set up. Thanks again

• Review fromDoris L

  Date: 04/12/2024

  5 stars
  I havent had such knowledgeable, friendly service in a VERY long time. ***** spent 3hrs explaining the differences in EVERY hot tub they sell. I was totally confident in my final choice knowing more about hot tubs as this is my first. His patience was amazing as I asked so many questions, and demonstrated what is necessary from the setup to maintenance and delivery. I appreciated his assurance he would be there anytime I called to answer any questions after delivery (which was also excellent service and so friendly). Time forward six months of total enjoyment of our hot tub-he is still answering my questions and amazingly patient. I wouldnt hesitate to recommend World of Spas ******* to anyone. You will not be disappointed.

• Review fromStacy and Jim B

  Date: 18/11/2024

  5 stars
  Super knowledgeable staff that answered all of our questions from the start. We bought a sauna and are extremely happy with the whole process from ordering to putting it together. Super professional and highly recommended!

• Review fromAngel R

  Date: 14/11/2024

  5 stars
  Absolutely love the staff at World of spas. From minute 1 they were all helpful and professional. Especially a big shout out to ***** for all his help. Even on his day off. He has been there not stop helping me get things going. He is amazing!

• Review fromIsuru M

  Date: 12/11/2024

  5 stars
  I recently purchased a hot tub from **** at World of Spas in *******, and I couldnt be happier with the entire experience! From the moment I walked into the store, **** was incredibly knowledgeable, friendly, and attentive. He took the time to understand our needs and helped guide us through the different options available, ensuring we found the perfect hot tub for our needs.What stood out most was ****** patience and willingness to answer all of my questions. He explained everything from installation to maintenance in great detail, making us feel confident in our purchase. Even after the sale, he continued to provide great customer service, checking in to make sure everything was set up properly and offering helpful tips.Overall, we highly recommend **** at World of Spas if youre considering purchasing a hot tub. His professionalism, expertise, and dedication to customer satisfaction made this a truly smooth and enjoyable experience.

• Review fromRaj K

  Date: 30/10/2024

  5 stars
  World of Spas has helped me with my pool chemistry on numerous occasions. It resulted in me buying a tub from the franchise. The staff are very helpful. I have been using their chemicals and their Twilight 240 for over a year now and couldn't be happier with the performance. Any time I have issues with my water, the staff are more than happy to help me problem solve. Would recommend for sure.

• Review fromDon M

  Date: 30/10/2024

  1 star
  World of spas in ******** is pathetic!! Talked to parts and they suggested a new heater might fix my problem and sold me a new heater for $400. Took it home and plugged it in but it made no difference. I took it back to return it, only to be told there are no returns on ANY parts. They are greedy lieing scum that only want your money. They dont give a dam about your experience or helping you, UNLESS youre there to buy something. Go anywhere but to them. I would leave a 0 rating but you have to pick 1 star minimum, that should tell you how they are.