We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Blondie Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:26/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted and order in February 2022, the package was not sent out until November. The entire time in between I was following up through email with no response. I moved in the mean time. They say they shipped the items to my old address in November. The items were returned to the warehouse as I no long live there. I asked for a refund numerous times before the package was sent out. I have the full email string

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** *** **** I was issued a ***** card from blondie boutique for ******* from items returned on an order. I can no longer use this gift card and want my money back.

    Business Response

    Date: 26/07/2023

    Hello Sarah, I looked into this and it appears a refund was issued to you. Please let us know if there is any issues by emailing us at ************************** and we will definitely assist! 

    Customer Answer

    Date: 26/07/2023



    Complaint: ********



    I am rejecting this response because: 

    If this company paid attention to anything, they would know...we have been dealing with this for the last bit (total of 9 months though). I was forced to use the credit. Once again, Blondie was unable to deliver on time and was ONCE AGAIN, unable to deliver items I ordered. For one of the items, they even told me they had to take it off the website because they couldn't get it from the supplier. So why is it on the site for me to place the order then? Again, I was forced to use a credit. I received the final items I was forced to purchase. The refunds/gift cards are used. I haven't even opened the package I received a week ago to check if it fits. * ***** ** ******** ******* *** *** ******* ** **** *** ******* ****** ***** * ****** ** ******* **** **** * ********** **** **** ******** 

    ** ** **** *** ***** ** *** **** *****




    Sincerely,



    ***** *******

    Business Response

    Date: 03/08/2023

    We spoke with her (multiple times in June/July) also and she received her credit and she even used it on a new order. Was email transfered the $ for the remaining issues.

  • Initial Complaint

    Date:10/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jacket (**** * **** ** *** *** **** and never received the product. On *** ** ****, I contacted the company via email requesting an update on the order. On *** ** ***** I received an email stating they are behind with orders due to Boxing Day and because they have a new warehouse. On *** *** ***** I requested another update via email. On *** *** ****, they said they are awaiting a tracking number and if their warehouse could not supply the product, they would contact me to discuss different options. On ***** *** ****, I emailed them requesting a refund if the jacket is not available. I tried to contact them again on ***** ** **** via email, however I found out that they are closed. I am extremely disappointed in their lack of miscommunication and I still have not received a product or a refund after 4 months.

    Business Response

    Date: 26/07/2023

    Hello, I looked into this and it appears a credit was issued to you for the amount of the jacket. Please let us know if there is any issues by emailing us at ************************** and we will definitely assist! 

     

    Customer Answer

    Date: 26/07/2023



    Complaint: ********



    I am rejecting this response because:

    Blondie Boutique stated that I was given a credit in the amount of the jacket however this is not true. I haven't heard anything about a credit on my file until now. This was the last email I got from Blondie Boutique:

    "I’m so sorry about your order delay. Unfortunately, we are not having much luck getting these items made within a reasonable time period and because we have a new site on the way, it has become impossible to refund from the old site. We are very sorry that we never foresaw this delay, before changing over the site. 


    We kindly ask that you contact your bank to issue a chargeback for the item(s) that you did not receive. Just advise them that you ‘did not receive the product’ and they will contact us and we will be able to approve the refund immediately to your bank. There will be no need for you to change your credit or debit card, as we are able to then refund them. Please only open a chargeback for the item(s) that you did not receive otherwise we will not be able to approve the chargeback right away. Again, we apologize deeply for this issue and are here to help in any way to recover your funds from us. 


    If you paid via PayPal or Sezzle, please open up a case and ‘escalate’ and we will accept the chargeback on our end, so you may have immediate refund. 


    We have also included a *** gift card, to be used on our new site when we relaunch on APRIL 17 2023, as an apology for this issue.


    **** **** ***** **** **** **** ****


    Once again, we are so sorry for this issue and will be here to resolve for you.”


    I proceeded with these steps and received a temporary refund from my bank while they continue with their investigation. I haven’t heard anything since. 



    Sincerely,



    ***** *****

    Business Response

    Date: 03/08/2023

    We spoke with her (****) also and she has a refund on her credit card that we have accepted. This case is resolved

    Customer Answer

    Date: 03/08/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the temporary refund becomes official/permanent. 



    Sincerely,



    ***** *****

  • Initial Complaint

    Date:10/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on ******** ***** for the pre-order of the Liv jacket and it was confirmed. My MasterCard was charged ******. The website indicated that it would take 8-12 weeks to receive it. I contacted them on *** * and *** **** regarding the status of my order. I received no response. I once again contacted them on ***** **** regarding the status. Once again no response. It has been in excess of 19 weeks since I placed this order with no contact from them. They were very quick to charge my credit card but have not supplied the product!! I want my money refunded or the product delivered within the next week!!

    Business Response

    Date: 26/07/2023

    Hi ******, we looked into this and it appears a credit was issued to you. Please let us know if there is any issues by emailing us at ************************** and we will definitely assist! 

     

  • Initial Complaint

    Date:06/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some clothing items on March **, 2023 to use up my $****** store credit. Total purchase was $******. Entire order was canceled within a few hours without an explanation. Still showing a charge of $** on my credit card and have received zero response from owners after contacting them through all social media accounts and email. Understand if the store went out of business but I'm out of pocket $****** without any correspondence or explanation from owners

    Business Response

    Date: 06/04/2023

    I have sent the customer a message via IG. Tell us why here...

    Customer Answer

    Date: 08/04/2023

     
    Complaint: ********

    I am rejecting this response because:

     

    Not confident in shopping here anymore. Have met and read countless responses from unhappy customers who have been scammed out of money. I was told by the owner/ social media coordinator? that the website is undergoing maintenance and will be back shortly but the fact that it wasn't communicated until after a compliant was filed sounds suspect. Not to mention that their social media has been inactive for the last year or two doesn't make me confident that I can shop here again. Having to wait unsually long wait times for orders and poor quality product in the past is not something I'm looking to waste my time on in the future either and I'm not interested in having a store credit with the store. Would like a full refund

     

    Sincerely,


    *********************

  • Initial Complaint

    Date:31/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on January * 2023, the first part of the order shipped on January ***h and was delivered around February **th. I had brief contact with the company in February who ensured me my items were coming. I received a shipping notification on February **th 2023 regarding the second item. The Canada post tracking has expired with no update, I have not received my second item and it appears the companies website no longer exists. I paid $****** CAD via Sezzle and the last payment was made Feb **rd. I tried disputing it with them, however because the one dress shipped they denied my dispute. The second Dress was priced at $** but was **% off. I am out $** which is frustrating more than anything

    Business Response

    Date: 03/04/2023

    Unfortunately, we are not having much luck getting these items made within a reasonable time period and because we have a new site on the way, it has become impossible to refund from the old site. We are very sorry that we never foresaw this delay, before changing over the site.


    We kindly ask that you contact your bank to issue a chargeback for the order. Just advise them that you did not receive the product and they will contact us and we will be able to approve the refund immediately to your bank. There will be no need for you to change your credit or debit card, as we are able to then refund them. Please only open a chargeback for the item(s) that you did not receive otherwise we will not be able to approve the chargeback right away. Again, we apologize deeply for this issue and are here to help in any way to recover your funds from us.


    If you paid via PayPal or Sezzle, please open up a case and escalate and we will accept the chargeback on our end, so you may have immediate refund.


    Once again, we are so sorry for this issue and will be here to resolve for you.


    Team Blondie 

  • Initial Complaint

    Date:30/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two shirts from Blondie Boutique on 03/10/2023 costing $******. On 03/18/2023 I received an email stating "Your order has been canceled". I have still not received said refund back into my account and it is 03/28/2023. This is getting absolutely ridiculous. I have emailed, messaged on instagram, their website is now inactive. I want my money back *** ***** ****** ** ************* *** **** ********* 

    Business Response

    Date: 03/04/2023

    Unfortunately, we are not having much luck getting these items made within a reasonable time period and because we have a new site on the way, it has become impossible to refund from the old site. We are very sorry that we never foresaw this delay, before changing over the site.


    We kindly ask that you contact your bank to issue a chargeback for the order. Just advise them that you did not receive the product and they will contact us and we will be able to approve the refund immediately to your bank. There will be no need for you to change your credit or debit card, as we are able to then refund them. Please only open a chargeback for the item(s) that you did not receive otherwise we will not be able to approve the chargeback right away. Again, we apologize deeply for this issue and are here to help in any way to recover your funds from us.


    If you paid via ****** ** ******, please open up a case and escalate and we will accept the chargeback on our end, so you may have immediate refund.


    Once again, we are so sorry for this issue and will be here to resolve for you.


    Team Blondie 

    Customer Answer

    Date: 03/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have submitted a bank request as per their response. This is absolutely ridiculous. No one should have to go through this process just to get money back from them "switching their website".

    Sincerely,

    ************************

  • Initial Complaint

    Date:07/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online for a grey sweater on Jan 28, 2023 - order number *****. I have yet to receive the order. I followed up and received a reply on Feb 6 stating that they were doing maintenance and orders placed after Jan 14 would be shipped by Feb 15. I have followed up 3 additional times via email and no response. The phone numbers to the business are out of service. If there is no intent to ship the item I ordered then I want a return. The lack of response is unsettling. * **** ***** ******* ** ******* ********** *** ******* ******** ***** *** ****** ******* *** ****** * **** **** *** *** **** ** **** 

    Business Response

    Date: 23/03/2023

    Hello ****,


    Im so sorry about your order delay. Unfortunately, we are not having much luck getting these items made within a reasonable time period and because we have a new site on the way, it has become impossible to refund from the old site. We are very sorry that we never foresaw this delay, before changing over the site.


    We kindly ask that you contact your bank to issue a chargeback for the item(s) that you did not receive. Just advise them that you did not receive the product and they will contact us and we will be able to approve the refund immediately to your bank. There will be no need for you to change your credit or debit card, as we are able to then refund them. Please only open a chargeback for the item(s) that you did not receive otherwise we will not be able to approve the chargeback right away. Again, we apologize deeply for this issue and are here to help in any way to recover your funds from us.


    If you paid via ****** ** ******, please open up a case and escalate and we will accept the chargeback on our end, so you may have immediate refund.


    Once again, we are so sorry for this issue and will be here to resolve for you.


    Team Blondie 

  • Initial Complaint

    Date:28/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 16th I purchased 2 T-shirts *** ******* I never received a tracking or shipping notification so I reached out a total of 6 times. Only once did I receive an answer stating all orders placed between January 15 and on will be shipped February 15. I have still not received my product and all of my emails have been ignored. Ive reached out on all social media platforms and no response. I have looked on the BBB site and see many people are in the same place as I am.

    Business Response

    Date: 23/03/2023

    Im so sorry about your order delay. Unfortunately, we are not having much luck getting these items made within a reasonable time period and because we have a new site on the way, it has become impossible to refund from the old site. We are very sorry that we never foresaw this delay, before changing over the site.


    We kindly ask that you contact your bank to issue a chargeback for the item(s) that you did not receive. Just advise them that you did not receive the product and they will contact us and we will be able to approve the refund immediately to your bank. There will be no need for you to change your credit or debit card, as we are able to then refund them. Please only open a chargeback for the item(s) that you did not receive otherwise we will not be able to approve the chargeback right away. Again, we apologize deeply for this issue and are here to help in any way to recover your funds from us.


    If you paid via ****** ** ******, please open up a case and escalate and we will accept the chargeback on our end, so you may have immediate refund.


    Once again, we are so sorry for this issue and will be here to resolve for you.


    Team Blondie 

  • Initial Complaint

    Date:17/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order January 1st for 3 items. Wjen I emailed to ask why I haven't received my order after a month they sent 2 of the items but canceled a sorter because of poor quality from the distributor. I've sent multiple emails asking for a refund of $79 before taxes. They refuse to email me back. I'd like a refund for the items I did not receive.

Blondie Boutique is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.