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Business Profile

Plumber

Knight Plumbing, Heating and Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are saddened to be left without a option for days/ * week+ after an emergency appointment was cancelled on Christmas Day. Unfortunately the reviews on this page are not reflective of our experience.We are an extended family, and care for ** year old mother. There are significant care needs when caring for the elderly. Our family called Christmas eve at the recommendation of another company. We had an appointment through customer service set up for * days later. Once we explained our situation, they were kind enough to book us in for next day.We were expecting a call on Christmas Day to tell us when the plumber would be arriving. Instead the individual cancelled my appointment, stating it would be almost another week and that we had been bumped. We asked for our original appointment and to please be reasonable. We were looking for more information to understand why our needs to care for our elderly family member were considered less important then others. Our customer service *** then hung up on us.We then called around on Christmas Day looking for a company who has compassion. Had we known being bumped was a risk we would not have booked in for today or gone with another company were we felt confident in our booking.For anybody reading this please look elsewhere for a company that understands a week+ is long time with no water for an extended elderly family.

    Business Response

    Date: 14/01/2025

    Hi ******, 


    Thank you for allowing us the opportunity to resolve this matter. We are glad to hear that when our manager called you to discuss the mix-up in the appointments that everything went well and you were satisfied with the outcome.

    If you have any other questions, please don't hesitate to let us know!
    Have a great day,

    Your team at Knights

  • Initial Complaint

    Date:18/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Knight Plumbing installed a new furnace, air filter, humidifier and thermostat. The installation required two appointments (Aug. ** & Aug. **) due to oversight on ensuring all required parts where brought to site for the initial appointment. We were not advised in advance that the second appointment would be required, so had to rearrange our schedules to accommodate the extra appointment. On September **, 2024, the City inspector noted that the installation did not "ensure the proper service clearance in front of the gas appliance as per as code ****". We reviewed the installation manual following the inspection, and the required clearance specification is clearly stated so should have been obvious to the technicians. Since the date of the inspection we have contacted Knight on four separate occasions (Sept. **, **, 20, and Nov. **) advising the representative we spoke with (same individual on each occasion - *****) of the infraction and requested that it be rectified. On each occasion we were advised someone would get back to us. We have never been contacted, not one call returned, not one email received, not even a single communication acknowledging receipt of our calls or acknowledging their oversight in meeting compliance for the infraction noted. After allowing Knight more than reasonable opportunity to address/escalate the matter we are left with filing this complaint. The lack of communication and responsibility taken by Knight is extremely disappointing and frustrating, a poor demonstration of professionalism.

    Business Response

    Date: 29/11/2024

    We have been in contact with the customer and are working on a solution. This should be resolved soon. 

    Business Response

    Date: 29/11/2024

    We are scheduled to complete the deficiencies in January. The customer is more than happy with this timeline.  

    Customer Answer

    Date: 02/12/2024

    Hello. Yes, we did agree to having Knight come to reinstall the furnace according to code in January. We have no intention of closing this complaint until the work has occurred and acknowledged accordingly by the City of Calgary permitting department as meeting all code requirements. Thank you.

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on Aug ** Knight plumbing replaced our water tank. Upon removing the old tank their employee dropped it and damaged our door threshold cap. We have contacted them numerous times. The first time they said it was only a $**. part and we could get it at *********** after spending hours at hardware stores we found that they only place to purchase the part was on amazon for a cost of $** plus ** delivery. We have tried several times by phone and email to contact Knight plumbing but we are only being ignored. We would like to have them come and replace the broken door threshold and we are seniors and unable to do this ourselves. This damaged was clearly caused by their careless employee.

    Business Response

    Date: 24/10/2023

    We are currently in communications *** to fix the problem. The replacement part was ordered and received this week. We will be going out shortly to replace the broken part. I will update you when the part is installed and what the out come is. 

  • Initial Complaint

    Date:19/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Knight plumbing service was scheduled twice and no one ever Shows up. When I asked them why, they simply come up with an excuse saying the appointment was not scheduled in the system. Name of the Representative- ******************* (Production Coordinator)1st occurrence - October 11, 2022 2nd Occurrence - October 19, 2022 I work 2 jobs and on both these days, I took time off from work losing ****** **** **** *** *******. Yet no one has reached out and actually worked on the issue.

    Business Response

    Date: 27/10/2022

    Hello,

    I would like to apologize again for the inconvenience that this has caused. I'm happy that we were able to come out on Thursday October 20 in the evening to avoid you missing any more time at work to have to rectify the problem. Looking through the tech notes it seemed that the smell was coming from a sink drain on the main floor bathroom. The tech proceed to remove the trap to clean out the debris that had accumulated over the past year causing the odor. I hope this fixed the problem and provided you a solution for the next time this occurs. If you any further concerns or question please don't hesitate to reach out to me at ************.

    Thanks,

    ***********************

    Customer Answer

    Date: 28/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Knight Plumbing, Heating and Air Conditioning is BBB Accredited.

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