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Business Profile

Product Sales

Redfern Enterprises Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heater from this company and it worked for a week and a half. After that the heating element would not turn on but the unit powered on. A few days later I tried again and now the unit itself would not turn on. I contacted ******************************* to speak to them about getting it replaced or fixed. Its cost $** to ship back. I sent an email after * weeks of no response, and finally gave them a call. They had send a refund over but do not cover shipping? Im not someone to complain, but this product is dog ****, and Im disappointed that they wouldnt cover the shipping of their own faulty product thats costs over $***.

    Business Response

    Date: 05/03/2024

    Reviewing the customers file, their refund was processed on March *** for the full amount they paid for the product at the show it was purchased from.  Per policy, we refund ***% of the cost of the product purchased, while the shipping is the customers responsibility.  

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an air cooling product from a vendor at the ********** State Fair. When we got home, we set it all up according to the directions. It promptly leaked all over the floor. After further inspection we found that one of the tubes that drains the water back into the device is missing from the left side filter, (when facing the device from the back). This tube is not only missing entirely, but we found that the connection for the tube was completely broken off and missing. Not inside the packaging at all. This makes me assume we were sold an already used product and at over ****, ** *** ****** *****. Id already emailed the business upon it leaking to ask for assistance. Their site said to allow a business day. Thats passed. For a no refund policy it seems absurd that they would practice business in this way. Not sure if they just assumed wed be an easy take, but he did mention they were BBB accredited. I should have looked up their rating when he said so.

    Business Response

    Date: 01/08/2023

    We've received the customers email regarding their unit leaking all over the floor yesterday, **** *** **** and on the same day (23 hours ago) we've replied to the customer with the following "Good Morning ******* , Thank you for contacting Redfern Enterprises. Sorry to hear your experiencing difficulties with your IQ Pure Breeze .
    May I ask is all four tubes inside the drawer 1 connected to the black pump and 3 hanging from the top. Kindly".  There's a possibility our reply might have ended ** in the customers junk/spam inbox, but with the pictures they've provided here, we were able to attach them to their file #****** to arrange an exchange.  The customer is welcome to call  ******************** and refer to file #****** to speak with our customer services in *****************, ********* ******. 

Redfern Enterprises Ltd. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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