We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Product Sales

Redfern Enterprises Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Alan C

    Date: 29/05/2024

    Alan C

    Date: 29/05/2024

    Stay away from this company. Poor afterale service. I bought this expensive stone line frying pan. I never put it in the oven or Dishwasher, always use non scratch sponge to hand wash it, never use metal cookware and only silicon cookware. The non stick surface starts fading in about 3 years. Now it's less than 5 years and under 5 years warranty. **************** say that it's a frying pan but I can't use high heat on it and say it's not defective and would not honor the warranty.

    Redfern Enterprises Ltd.

    Date: 30/05/2024

    This customer did reach out to us regarding their frying pan saying the handle melted and the non stick coating is no longer non stick. They provided a picture of their frying pan and we explained they can ship it into us for the assessment, but explained due to the picture provided that it would most likely not be covered under warranty. We explained the issues they have experienced is due to usage and using high temperatures, which is not classified as a manufacturing defect. They are still encouraged to ship their frying pan to us for the assessment, even if it turns out that the following item may not be covered under warranty.

  • Anny P

    Date: 13/10/2022

    Anny P

    Date: 13/10/2022

    I bought a brand new "Rocket Vac" 3 months ago, need a replacement filter for the motor compartment, they say they do not have it in stock! Instead, suggested that I buy another new machine from them! Being the only distributor in ******, how can they do not carry consumable parts for service?? What a rip-off! Never ever have any more dealing with this company!

    Redfern Enterprises Ltd.

    Date: 14/10/2022

    **** did reach out regarding about the small part for her product. Unfortunatly we do have the item in stock and are waiting for them to arrive to our business. Due to delays we are unsure of when the item will be in stock, which is why we suggested purchasing a new one as it would have the filter she's needing, and provided a discount code.

Redfern Enterprises Ltd. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.