Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau (BBB), I am writing to address significant issues with Power Properties, my property management company. On January 1, 2025, my tenant vacated without notice. I informed Power Properties immediately, but they have failed to collect rent owed for January to August 2025 (6 months). - No-Notice Departure: Power Properties claims the tenant gave notice, but the letter arrived after departure. - Uncollected Rent: $1,795/month for 5 months ($8,975 total) remains unpaid. - Inaction: Despite my demands, they have not recovered the rent or communicated a plan. I chose Power Properties based on their accolades, but their performance has been poor. I request BBB intervention to: 1. Recover $8,975 in unpaid rent. 2. Retract any awards given to Power Properties. 3. Prevent them from collecting management fees for this period. Thank you for your assistance. Sincerely, *****

  

  Business Response

  Date: 14/03/2025

  Dear *****,
  
  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation has been.
  
  We acknowledge that your tenant vacated without proper notice. While we did receive written notice after their departure, it did not meet the leases notification requirements. That said, we have taken action to recover the rent owed to you.
  
  Heres what we are doing to resolve this:
  Pursuing Collections: We are sending the tenant to collections for the unpaid rent they owe under their lease agreement. While we cannot guarantee recovery, we are taking the necessary steps to seek repayment. 
  Management Fee Refund: To acknowledge the inconvenience this situation has caused you, we will be refunding six months of management fees.
  Ongoing Communication: We will keep you updated on the status of the collection efforts and are here to answer any questions you may have.
  
  We regret that this experience has not met your expectations. Please let us know if theres anything else we can do to assist you further, we will be following up by email with you as well. 

  Customer Answer

  Date: 14/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would also appreciate an estimated date for the 6 month management refund that is mentioned, if possible.

  I am gratful for the assiance in resolving this matter 

  Sincerely,
  
  Hyejin ***** ****