Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since March 2024 we have been receiving monthly charges of $***** from Wimactel for phone calls that are placed shortly after midnight to Reliant LD BC. No one is in the office at this time. Both Wimactel and Reliant LD BC have a series of similar complaints at the BBB. We have been calling **** since July to have these charges removed and currently have four open tickets with **** trying to resolve the matter. **** assured us several times that the number was blocked and these calls would no longer go through. Every month, shortly after midnight one call lasting 1-3 minutes shows up on our **** ****. Again - no one is in our office at that time. These calls are not occurring in our office on our phone line but we are still being charged monthly. We have spent hours on the phone with **** trying to resolve this issue to no avail. No one agreed to a secondary long distance provider - we already have long distance coverage. Based on similar claims of 1-3 minutes phone calls being made shortly after midnight we can see that this is a pattern of fraudulent behavior on the part of Wimactel and Reliant LD BC.

  Customer Answer

  Date: 06/12/2024

  Upon further investigation of our bills and contacting the number that we are allegedly calling, we discovered that this is a subscription service that has been charging us in error since 2019.  A representative of "Reliant LD BC" told us over the phone that they had no records of us signing up for their service, nor could they explain why Wimactel was billing on their behalf.  Attached are our most recent **** **** and a **** **** from January 2020 showing the charge.  If possible, I would like to adjust the amount of the claim to reflect the full balance of the charges, as the company was unable to tell us who authorised this subscription or explain why the monthly charged amount varied from month to month.  No one seems to have any written documentation of who authorised these charges.

  

  Business Response

  Date: 09/12/2024

  Dear Ms ***********,
  
  We appreciate you reaching out to the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. I received the case regarding the monthly charges. 
  The account has been cancelled. Kindly see the details Reply to ********- Reliant ******** attached for your reference.
  We appreciate your patience in this matter and apologize for any inconvenience this may have caused you. Thank you. 

• Initial Complaint

  Date:22/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since August 2023 to present Oct 2024 my dental office has been billed charges on my ***** business landline account. All these charges show a once or twice a month long distance calls being made just after midnight. My office is closed and we have surveillance camera footage that shows no one is present in the office at those times. We called Wimactel twice in the past month and they said they cannot stop these charges as they are allowed to **** **** distance. I asked them to provide me with a contract that i signed allowing them to bill me and they hung up. ***** provides all of of my telephone and long distance services and we do not need duplicate long distance from Wimactel. Wimactel bills on my ***** bill as an "alternate long distance service provider long distance calling". Why would anyone need 2 long distance providers? These are completely fraudulent charges that were not authorized by my business. Wimactel needs to stop all these charges, cancel the account that was not authorized ever by the owner in the first place and a complete refund issued for all of the monthly charges. How can Wimactel charge any business without a signed contract? There was no contract signed at any point. This is a complete scam run by Wimactel and I cannot believe this company is allowed to continue to operate in this fraudulent manner. This is as bad as someone taking over your bank account and emptying it.

  

  Business Response

  Date: 22/10/2024

  Dear Mr ********,
  
  We want to extend our sincerest apologies for the negative experience that you had with the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. I received your report of charges on your phone bill. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.

  The case has been taken care of by the Customer Support Team and working toward a resolution.Kindly see the Report from Reliant- BBB-22455827 attached for your reference.
  
  We appreciate your patience in this matter and apologize for any inconvenience this may have caused you. Thank you. 

  Customer Answer

  Date: 22/10/2024

   
  Complaint: 22455827
  
  I am rejecting this response because:
  The only acceptable resolution is a complete refund and an assurance that the account this company ********************** created without any authorization from the owner has been cancelled.  
  Sincerely,
  
  Teerth ********

  

  Business Response

  Date: 25/10/2024

  Dear Mr ********,
  
  The account was cancelled after the Reliant Customer Support Team contacted you on October 21, 2024. Kindly refer to the attached Record of Contact with Mr ***************
  As per the signed agreement by Ms ****** AH, which sets out the terms and conditions of the service, the refund is not applicable under these circumstances. Kindly see the Third-Party Verification attached to the original email from Reliant for your review.
  We appreciate your patience in this matter and apologize for any inconvenience this may have caused.  Thank you. 

  

  Business Response

  Date: 25/10/2024

  Dear Mr ********,
  
  The account was cancelled after the Reliant Customer Support Team contacted you on October 21, 2024. Kindly refer to the attached Record of Contact with Mr ***************
  As per the signed agreement by Ms ****** AH, which sets out the terms and conditions of the service, the refund is not applicable under these circumstances. Kindly see the Third-Party Verification attached to the original email from Reliant for your review.
  We appreciate your patience in this matter and apologize for any inconvenience this may have caused.  Thank you. 
  

  Customer Answer

  Date: 30/10/2024

   
  Complaint: 22455827
  
  I am rejecting this response because:

  I require proof an employee of my office provided authorization to make changes w/o consent from the owner. Where is the verbal recording? As the owner & person responsible for paying bills did Wimactel confirm they were talking to the owner? 
  

  These companies prey on innocent employees & ask misleading deceptive questions designed to be answered with a yes. Wimactel fraudulently takes these yes answers to start charging. Please provide proof of a written contract with me, the owner We are small business & cannot afford fraudulent bills
  
  What standards does Wimactel employ to authorize charges? Verbal authorization only? How is that legal w/o confirming ownership of the business? Anything less than a written contract is unprofessional and misconduct. Send me a contract that was signed by me enlisting your services
  
  Why are the long distance calls billed as having been made after midnight? The office is closed & video footage confirms. Calls were absolutely not made. This alone should constitute a refund
  
  Please provide an explanation why I require 2 long distance companies for small business? ***** is my provider since 2007 ************ do you provide that I require as of 2023 when you deceptively started billing
  
  Customer service is not of utmost importance to this company.  ***** stepped in to help & contacted Wimactel  & this is only way we were able to cancel otherwise this scam company would have continued to bill
  
  The public needs to be aware of how this company is deceptively operating & obtaining consent. I would like to contact GO PUBLIC @ *** & help small business owners that find themselves in a similar position
  
  I trust that you will understand that I will not close my BBB complaint & expect a refund due to the above: there is no written contract, these long distance calls were not made & deceptively obtained verbal authorization in a fraudeulent manner
  
  
  Dr. Teerth ******** **** DMD GPR
  

  

  Business Response

  Date: 01/11/2024

  Dear Dr. ********,
  
  Kindly see the ** BEACON HILL DENTAL ***********) BBB #******** attached for your reference. The original email was sent to you directly from Reliant Customer Support and attached with an MP3 for the verbal recording of authorized services by ****** AH, on October 22 and November 1 as well.

  Unfortunately, we are unable to upload the recording file to the BBB portal because of the capacity. Please see the Unable to Upload File attached. We believe Reliant has attached the MP3 of each response via email. Please see the highlighted capture at ** BEACON HILL DENTAL ***********) BBB #********.

  We appreciate your patience in this matter and apologize for any confusion this may have caused you. Thank you. 

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 22455827
  
  I am rejecting this response because my questions are not answered & no proof of a verbal recording of is attached to make changes w/o consent from the owner.  As the owner & person responsible for paying bills did Wimactel confirm they were talking to the owner? 

  These companies prey on innocent employees & ask misleading deceptive questions designed to be answered with a yes. Wimactel fraudulently takes these yes answers to start charging. Please provide proof of a written contract with me, the owner We are small business & cannot afford fraudulent bills
  
  What standards does Wimactel employ to authorize charges? Verbal authorization only? How is that legal w/o confirming ownership of the business? Anything less than a written contract is unprofessional and misconduct. Send me a contract that was signed by me enlisting your services
  
  Why are the long distance calls billed as having been made after midnight? The office is closed & video footage confirms. Calls were absolutely not made. This alone should constitute a refund
  
  Please provide an explanation why I require 2 long distance companies for small business? ***** is my provider since 2007 ************ do you provide that I require as of 2023 when you deceptively started billing
  
  Customer service is not of utmost importance to this company.  ***** stepped in to help & contacted Wimactel  & this is only way we were able to cancel otherwise this scam company would have continued to bill
  
  The public needs to be aware of how this company is deceptively operating & obtaining consent. I would like to contact GO PUBLIC @ *** & help small business owners that find themselves in a similar position
  
  I trust that you will understand that I will not close my BBB complaint & EXPECT A REFUND due to the above: there is no written contract, these long distance calls were not made & deceptively obtained verbal authorization in a fraudulent manner
  
  
  Dr. Teerth ******** **** DMD GPR
  
  

  

  Business Response

  Date: 04/11/2024

  Reliant contacted Dr. ******** and accepted this dispute directly. Please see the attached Refund Request Accepted

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 22455827
  
  I am rejecting this response because:

  I am sending copies of the monthly statements showing the disputed charges as requested

  A refund has not been issued yet.  I will only close the complaint once a refund has been issued.
  
  Dr. Teerth Dhaliwal  ****., DDS, GPR

  

  Business Response

  Date: 04/11/2024

  Dear Dr. ********,
  
  As WiMacTel is the third party in this case, please be advised that WiMacTel has no authority to reveal any information on behalf of *******. The Reliant Customer Support Team has been contacting you through either calling or emailing since we received this case but with no response from your end. Please refer to the attached Email Records, Phone Call Recordsand Refund Confirmation for your reference.
  Please contact the Reliant Customer Support Team for further assistance. We appreciate your cooperation and understanding in resolving this matter. Thank you. 

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 22455827
  
  I am rejecting this response because:
  
  Please see attached communication from Reliant via email.  I will close the complaint once my refund cheque has been delivered to me and an apology issued by Wimactel taking responsibility for their sales tactics. 
  
  Dr Teerth ******** ****., DDS,  GPR

  

  Business Response

  Date: 07/11/2024

  Dear Dr. ******************* requested, kindly see the Refund Cheque Confirmation attached to this email.
  
  We sincerely apologize for the inconvenience.
  
  Thank you and have a great day.

  Customer Answer

  Date: 13/11/2024

   
  Complaint: 22455827
  
  I am rejecting this response because:

  I will wait to receive the refund cheque as promised by their response via email.  ************ up to this point has been dismissive in their previous responses to my original complaint filed with BBB.  

  
  Dr. Teerth ******** ****., DDS, GPR

• Initial Complaint

  Date:20/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just noticed that this this company has ********* me of $******* over the last * months. I never called or received calls from ************ but my Bell call history show I've had six ***** calls with this number every month, always on the same *********** too! This is illegal, no real customer respecting business would do something like this!I demand to be credited for the full amounts charged on my account! I will seek legal consul if I do not get a full refund!

  

  Business Response

  Date: 20/06/2024

  Dear *****************,    

  We appreciate you reaching out to the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance. We received your report of charges on your phone bill. We are happy to answer any questions you may have and work on this matter with you.
  We will need some information to locate your call records.  Will you send us the phone number that has been billed? With this information, We can investigate the call records to find out the details and provide further assistance as necessary.
  We appreciate your cooperation. Thank you.

  Customer Answer

  Date: 20/06/2024

  My phone number, that was wrongfully billed, is ************

  

  Business Response

  Date: 25/06/2024

  ****Dear BBB Assessment Team, 
  
  The customer has been contacted and provided with a solution regardless of the case. A refund cheque will be sent to the account below. Please close the case as resolved. Thank you.
  *** *******
  ******************************************************************;
  *** ***

  

  Business Response

  Date: 02/07/2024

  This case was resolved, refunded on June 25, and confirmed with the customer on June 27.

  Customer Answer

  Date: 06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** with a full refund, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:20/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For last one year. I have been receiving charges on my Bell business landline. All these charges are once a month a long distance call made just after midnight. My store is closed and I have video to proof that no one made a call. I called Wimactel two months ago and they did nothing to stop these charges on my account. I demand that I am refunded these monthly charges and this fraudulent charge is stopped or I will be filing a fraud report.

  Customer Answer

  Date: 20/12/2023

  See attached file. I did attach a photo yesterday when filed the complaint.

  

  Business Response

  Date: 20/12/2023

  Dear *******************,
  
  We want to extend our sincerest apologies for the negative experience that you had with the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.
  
  After investigating and finding that WiMacTel is billing your number on behalf of a third party but has no access to make changes. This case has been resolved and the account was cancelled by the third party.  Kindly see Confirmation-BBB ******** attached for your reference.
  
  We appreciate your patience in this matter and apologize for any inconvenience this may have caused. Please let us know if you have any questions. Thank you.
  

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are an arts non-profit society of less than *. We've been receiving ********** charges from WiMacTel Inc. for long distance robo calls from our business phone to ************ at **:05am. No one is in the office at this time. The charges are $***** showing up on our ***** account for our Sept, Oct and Nov bills. We payed $***** for Sept and Oct. We do not want pay for Nov.We never signed up for this service. This is *****.We want this stopped. We cannot afford excess charges and we're a non-profit.

  

  Business Response

  Date: 02/11/2023

  Dear ***************,
  
  We appreciate you reaching out to the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. I am in receipt of your report of Case # ********. 
  
  After investigating and finding that WiMacTel is billing the number ************  on behalf of ********* but has no access to make changes, this case has been forwarded to the ********* Customer Service Team on November ******. The customer service agent has confirmed that the account has been cancelled and has no further billing regarding it. Kindly see the Contact Records- ******** attached for your reference.

  We appreciate your patience in this matter and apologize for the inconvenience this may have caused you. Thank you. 

  Customer Answer

  Date: 02/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:20/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15, 2023 & many more months $***** on June 15 specifically Falsely charged me We did not accept any collect calls and we weren't even open at 12:02 am

  

  Business Response

  Date: 21/07/2023

  Dear Customer,
  
  We appreciate you reaching out to the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. I am in receipt of your report of the charge on your phone bill. 
  The case has been resolved by the ******* Customer Support Team. Kindly see Confirmation from ******* ******** attached for your reference.
  We appreciate your patience in this matter and apologize for any confusion this may have caused. Thank you. 

  Customer Answer

  Date: 21/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: they only advised me that the account has now been closed.  There should not have been an account to begin with.  This is fraud.  Make them explain why they did it, otherwise they shouldn't have a good credit rating.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:29/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wimactel has been charging us ****** each month on our Bell Telephone bill. The charge shows up as " Operator handled customer dialed" - ********* ** - We're a business in ******* and never call **. This company called and kept insisted we needed to sign up as our phone line was going to be worked on. We hung up on them but they called back and kept insisting there was no charge. Well, we are getting charged. When we called them after the first charge they said that we weren't even on their list and to just call back if we received any more charges- We spent nearly an HOUR with them on the phone only to have the charges once again show up on our *****************. I've asked **** to block them , but they won't. **** ******* ** * ******** *****  *** ***** *** ***** *** **** **** ******* ** ***** **** ** ******* ***** ***** ** *** *** ****** ***** **** **** **** ******** ** ***** ********** ********

  

  Business Response

  Date: 30/06/2023

  Dear ***************,
  
  We appreciate you reaching out to the WiMacTel Customer Care Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. I am in receipt of your report of the charge on the *****************. 
  
  After investigating and finding that WiMacTel is billing the number ************ on behalf of ********* but has no access to make changes. We were informed by the ********* **************** Team on **** ** that this issue has been resolved and the account with ********* has been canceled as well. Kindly see the ************************* from ********* ******** attached for your reference.

  We appreciate your patience in this matter and apologize for any inconvenience this may have caused you. Thank you. 

  Customer Answer

  Date: 04/07/2023

  1.  
     Better Business Bureau:
     
     I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We had to contact the company directly *** ****** ********* *** ********** ******** After finding out they **** *** ** *** *** ****** ***** **** **** ****** ** ** ****.  **** reversed the first charge and ** *** ******* * ****** **** *** the second one.  *** **** ******* ** *********  When we called them after the first charge they insisted we were not even listed.  * **** **** ******* *** ** **** **** ******* **** *** ******** **** ****** *** ** *** ******** **** ******** ** ***** **** **** ******* *******
     
     Sincerely,
     
     *********************

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WiMactel has been billing Bell/MTS our phone provider for long distance charges on behalf of another company ********* since February ****. They claim to be a member of BBB. T** ******* *** *** **********. We called Bell MTS and they are putting the onus on ** to fight these charges which is unacceptable and after calling WiMactel they then tried telling us its from another carrier *********. ***** *** **** ********** 

  Customer Answer

  Date: 12/05/2023

  These are the bills

  

  Business Response

  Date: 15/05/2023

  Dear ***********,
  
  We appreciate you reaching out to the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. I am in receipt of your report about the charges on your Bell MTS phone bill. It will be my pleasure to answer any questions you may have and work on resolving this matter with you.
  
  We received confirmation that your case has been resolved by the ********* Customer Team on *** *** ****. Kindly see the details attached for your reference. We appreciate your patience in this matter and apologize for any confusion this may have caused. Thank you. 

  Customer Answer

  Date: 15/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: Until we receive our *** **** invoice from Bell MTS sometime in **** we will not know if that charge has been removed.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year in 2022 around summer time ************************** has called us stating they were a third party company dealing with Bell Canada and could offer us some discounts on our business phone lines.We agreed to their terms by saying "yes" to a few questions over the phone only to find out that ** *** ******* once we received our Bell Canada's statement. There were charges on all our lines including our fax machine line for long distance calls made by a company called WIMACTEL **** these calls were made in a middle of the night!The monthly charges range between *** * *** per month.We have attempted to contact Bell Canada as we have been with them for almost 30 years and they have advised that we need to call ************************** to resolve this issue.These charges on our account are ******* *** ********** *** in no way we have agreed to these! We do not have any signed contract or agreement with **************************.Upon contacting *******, they have told us that someone in our company has agreed to switch our long distance services from Bell Canada to **************************, which is a lie a** ******We need to have our long distance lines switched back to Bell Canada as we always have had for all our lines.This has been a headache for our business and we need this to be resolved in a timely manner.We are yet to have these ********** ******** cancelled by ************************** who are insistent that we have signed up with them.** ******* **** **** *** **** ***** ** ******** *** *** **** *** ** ******* * *** ** ********* ** ****** ***** ********** ********

  

  Business Response

  Date: 05/05/2023

  Dear *************,
  
  We appreciate you reaching out to the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. I am in receipt of your report on the Reliant charges. It will be my pleasure to answer any questions you may have and work on resolving this matter with you.
  
  The case was resolved by Reliant on *** *** ***** Kindly see the confirmation attached. We appreciate your patience in this matter and apologize for any inconvenience this may have caused. Thank you. 

  Customer Answer

  Date: 08/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but we will monitor our Bell Canada account and if these charges are still appearing on our statements ** **** **** ** ****** *** ** **** ******* **** ******* **** ******** Thank you for your time.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:29/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few months, we have received a charge through our telephone carrier (**** Canada) and the charges are from Wimactel. **** said that the charges were authorized however we never authorized any of these long distance charges being billed. I recall receiving a phone call a few months ago and the representative said that they were a third party carrier looking after replacing the telephone lines for **** since local business continued to have telephone line issues (as we have experienced). Initially they said that we wouldn't be charged for anything and they said that they had to go through a bunch of questions to get authorization, which I thought was bizarre since she initially said that we wouldn't be charged for anything. I'm assuming this phone call might have been their 'authorization' but **** can't confirm anything. **** said that they're investigating however they can't provide any answers and our business is continuing to get charged. I contacted Wimactel Inc. and they said that they're charging these charges on behalf of ********* therefore I'm getting the run around.

  

  Business Response

  Date: 29/07/2022

  Dear *************************,
  
  We appreciate you reaching out to the WiMacTel ************* Team.  We view this as very serious and are currently reviewing this with the utmost importance.  My name is ******* and I am a representative of WiMacTel. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.

  After investigating and finding that WiMcTel is on behalf of ********* for billing and the case has been taken care of by *********. Kindly view Response from ********* ********. We appreciate your patience in this matter and apologize for any inconvenience this may have caused you. Thank you. 

  Customer Answer

  Date: 03/08/2022

  
  Complaint: ********
  
  I am rejecting this response because: There is no response from the other third party company ********. I have no idea what these companies are *** **** ********* **** ** ******* **** * ********** ***** ***** **** ***** ** ** ************ *** ******* ************
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 03/08/2022

  Dear *************************,
  
  We want to extend our sincerest apologies for the missed **********. Kindly view the record of responses from ********* ********. Please feel free to contact ********* at ******************************
   if you have any further questions regarding this matter.
  We appreciate your patience in this matter and apologize for any inconvenience this may have caused.Thank you. 

  Customer Answer

  Date: 03/08/2022

  
  Complaint: ********
  
  I am rejecting this response because: There is no response in the **********. Also, ********* sent an e-mail to me stating that they ******** verbal authorization from me. I will not open the ********** for fear of viruses. I do recall a phone call around the time they say they got my authorization. The phone call indicated that they were calling on behalf of **** Canada and due to issues with the phones lines (we were experiencing issues with our phone line), they were a third party replacing ****** phone lines. They initially said that there were no charges associated with this however I had to go through their generic questions to provide authorization so that they could replace the phone lines on behalf of ****. The generic questions talked about charges but the individual reassured me that there were no charges at the beginning of the call and that even if the generic questions and messaging advised of this, to ignore it. **** recently advised me that their phone lines were not being replaced and this was obviously a ****. This charge needs to be stopped and we need to be credited for all months that we were charged,
  
  Sincerely,
  
  *************************************