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Review fromDarrin P
Date: 10/04/2024
2 starsDarrin P
Date: 10/04/2024
Forgot cell phone so need to make urgent (short) long distance call, Bell-labelled phone printed that the call would be $5.00. Fine. Call was around 11:00 in morning. Got home and at late in afternoon got text alerts from the bank. One charge of $13.50 in morning and another of $15.00 at 4:30 in afternoon. No idea what second charge would be for. Plan to dispute charge with bank as fraud.
WiMacTel Canada Inc.
Date: 11/04/2024
We appreciate you reaching out to the WiMacTel Customer Care Team. We view this as very serious and are currently reviewing this with the utmost importance. We received your report of a call charge. It will be our pleasure to answer any questions you may have and work on resolving this matter with you. The amount of $13.50 because of the pre-auth. It is not a charge; that amount will be released from the card automatically. Please contact your credit card company directly for an update. Will you send us either the first and the last 4 digits of the card used for the call? Or the phone number made to ********************? With this information, we can investigate the call records and provide further assistance accordingly. We appreciate your cooperation and patience in this matter. Thank you.Review fromDave B
Date: 09/02/2024
1 starDave B
Date: 09/02/2024
My disabled sister in-law received several charges on her **** bill but we do not know why they appeared. She never used their service. The 6 calls amounted to approximately $24. Called **** Canada but they said they couldn't do anything about this. Googling WiMacTel, this seems to be a common complaint. What actions can we take to reverse charges? Have you seen several other complaints against them?WiMacTel Canada Inc.
Date: 12/02/2024
We appreciate you reaching out to the WiMacTel Customer Care Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I receive your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you. I will need some information to locate the call record. Will you send me the first 4 and the last 4 digits of the card that was used for the call and the number made to [email protected]? With this information, I can investigate the call records to find out the details and provide further assistance as necessary. We appreciate your cooperation. Thank you.Review fromLD C
Date: 19/08/2022
1 starLD C
Date: 19/08/2022
I was charged $25 dollars on my credit card for a phone call that was less than a minute long. And the number I was calling was less than 100km away! WiMacTel are clearly taking advantage of people when they are out of cell range (I called from a pay phone). I have yet to hear back from them re reversing the charge.If I was able to give a negative star review I would. This company should not be allowed to operate-they *** *******WiMacTel Canada Inc.
Date: 22/08/2022
We appreciate you reaching out to the WiMacTel Customer Care Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you. I will need some information to locate the call record. Will you send me the first 4 and the last 4 digits of the card that was used for the call and the number made to [email protected]? With this information, I can investigate the call records to find out the details and provide further assistance as necessary. We appreciate your cooperation. Thank you.WiMacTel Canada Inc.
Date: 12/02/2024
We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I receive your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you. I will need some information to locate the call record. Will you send me the first 4 and the last 4 digits of the card that was used for the call and the number made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary. We appreciate your cooperation. Thank you.
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