Reviews

Review Details

• Review fromChris N

  Date: 01/12/2024

  4 stars
  The end to end process of window selection, measurement, installation and ensuring customer satisfaction was handled well by **** and ****** at WeatherPro. Meeting with **** there were options to consider and determining the best fit for the whole house window replacement consisted of education and important choices on my part. **** and ****** both provided decision making support through their product knowledge and education of choices. The time spent upfront made all the difference to understanding the work, what was best for my home and my overall satisfaction.Installation and finishing the exterior was completed during cold weather conditions, care was taken to expeditiously install the windows, balance was achieved by minimizing impacts and the work completed that was needed as a result of the replacement. ****** and the installation team are an asset to WeatherPro..The choice of WeatherPro windows was through a referral and I would refer this team and so far, pleased with the quality of windows.

• Review fromLito A

  Date: 13/11/2024

  5 stars

  Lito A

  Date: 13/11/2024

  One each large window at living and dinning rooms had been replaced by Weather Pro. The removal of the old Double Glass windows and replacement with the new Triple Glass windows was very well done. Good job Weather Pro and will recommend to my friend that needs windows replacement. And by the way, the price of the windows is very reasonable.
  

  Weather Pro Windows & Doors

  Date: 21/11/2024

  Dear ****,Thank you so much for taking the time to share your experience! We're thrilled to hear that you're happy with the replacement of your living and dining room windows. Our team takes pride in delivering quality work, and its wonderful to know that the installation of your new windows was done to your satisfaction.Your recommendation means the world to us, and wed be delighted to assist your friends with their window replacement needs as well!Thank you once again for choosing WeatherPro Windows and Doors. If you ever need assistance in the future, dont hesitate to reach out.

• Review fromAnnette M

  Date: 06/11/2024

  1 star

  Annette M

  Date: 06/11/2024

  Sales person promises more than company delivers. They will find any way possible to not follow up or fix the issues they caused or stand behind their products. At installation they broke tiles and stated that they would fix, but nothing was physically written down, so they will do nothing. We asked for a certain trim which the rep promised, yet they installed the wrong stuff and now state... Too bad... So sad... We will not replace or fix anything. every slider window scrapes the window and trim when you open them, in the winter time they freeze between the two sliders, there are gaps where you can actually see to the outside. My old windows were much better than theses. I have told many people that they will not stand behind their products and that their staff at the office for service isn't even in *******. Their service manager as well is rude and disrespectful and treated me like I was an idiot and didn't know anything. Stating that windows always freeze in the winter... Yes they do... But not in-between the sliding window panes... My old windows never had all these issues. I wish I never replaced the windows.
  
  
  
  

  Weather Pro Windows & Doors

  Date: 07/11/2024

  Dear *******,Thank you for reaching out with your concerns. We truly value your satisfaction and want to ensure everything related to windows installation is handled to your expectations.Please take a moment to refer to a copy of your contract, which outlines the products and services we agreed upon. As per our records, everything was delivered and installed as specified. After the installation on June 16, 2023, you kindly completed a form noting that you were satisfied with the cleanliness, quality, and completeness of the installation. We documented these details at the time, and we're committed to honoring what was agreed upon.Our service department has been in touch with you regularly to address your concerns, and theyve explained the specific steps well take under your warranty to resolve any outstanding issues. Your upcoming service appointment is being confirmed, and our team will reach out soon to arrange it. Please be assured that your windows come with a lifetime warranty, and we stand fully behind our products and installation.Regarding the condensation you mentioned, its common with new windows and typically relates to natural moisture levels. Our team will take a closer look at this and everything else during the upcoming appointment to ensure all is addressed appropriately.If theres anything else youd like clarified or if we can assist in any way, please feel free to reach out to our service team. Theyll be happy to support you.

• Review fromChristine P

  Date: 06/11/2024

  1 star

  Christine P

  Date: 06/11/2024

  Their work was substandard. They didnt understand what I was asking of them three times. I asked them to finish the bedroom window so I can get my vertical blinds back up three times they ignored me. They had to be off the premises at 4:30 as my husband had Advanced dementia. I sit with my husband 5 PM until hes a bed asleep. The storm doors slam shut one of them squeak when it opens. They left a lot of damage in my bedroom. The window is still letting cold air through, which was one of the reasons why I wanted a new window in , I had a roll of blind. My kitchen window does not fit anymore with all the gaps that was left around the storm doors repair jobs. I have to do *****. Is demanding payment to say the job is complete I refused because its not finished. There was no professionalism in there and sad news my husband died the 3 November I told Bohem My husband is being cremated Friday the 8 September And could you send someone around next week to finish the work properly? I am willing to pay 90% of whats Owing the 10% when the job was complete Ive had two *********** emails to say I have to pay the bill as The job is complete though I have sent him numerous photos the storm doors and not what I paid for overpriced and not working. I get a call from the office to say theyre sending someone in on Friday the eighth. I told receptionist my husbands being cremated that day and insisted that he comes and finishes the job and expecting payment when its done, I have filed a complaint with ******* ********* anyone that has issues with his company. I recommend you contact them the more they know about this company and their practises this is buyer beware . I never went for three quotes the salesman very nice man told me I would get a very good deal and a very good job so theyve never done anything. Ive had to repair all around my bedroom window. The one with the cold air Also they put a hole in my Closet door repair job bad. Very insensitive company very uncaring
  

  Weather Pro Windows & Doors

  Date: 07/11/2024

  Dear *********,First and foremost, please accept our sincerest condolences on the passing of your husband. We cannot imagine what you must be going through, and we are here to support you in any way we can during this time.We also want to reassure you that we have been dedicated to keeping you informed throughout this project. Both by phone and email, we've aimed to address any questions and concerns as they arose. *** carefully inspected the areas needing adjustment post-installation, and we appreciate you taking the time to review these items with him. It was helpful to have your confirmation on what we will be addressing.Weve rescheduled your appointment to the requested date, so well see you next Tuesday. Our team is committed to ensuring that everything is completed, and were confident youll be pleased with the final outcome.Regarding the payment, we understand that managing all the details can be overwhelming. Just as a reminder, the requirement to cover 90% of the balance was shared at the beginning, and you should be able to find it in your email correspondence with our representative. If you have any questions or need further clarification, please don't hesitate to reach out.Thank you for trusting us with this project, and we look forward to completing everything to your satisfaction.

• Review fromToncho C

  Date: 05/11/2024

  5 stars

  Toncho C

  Date: 05/11/2024

  So far, five days after installation, everything looks good. The work was done efficiently, quickly and ********** mentioned earlier, I retained your contact info for future reference and inquiry.I believe that I would be confident to recommend your services to anyone in need of assistance.Thank you.
  

  Weather Pro Windows & Doors

  Date: 06/11/2024

  Thank you, Toncho, for your kind words! Were thrilled to hear that youre pleased with the installation and our teams efficiency and attention to detail. It's wonderful to know that youd feel confident recommending our services to others. Please dont hesitate to reach out if you have any questions or need assistance in the future. Thank you once again for choosing us!

• Review fromPatricia W

  Date: 08/10/2024

  5 stars

  Patricia W

  Date: 08/10/2024

  Great job. Guys were here on time. Did all in 9 hour day. Clean and tidy work. Very satisfied.
  

  Weather Pro Windows & Doors

  Date: 09/10/2024

  Hi ********,Thank you for the kind words! We're so glad to hear that you were satisfied with our team's work and that everything was completed on time and to your satisfaction. Its always our goal to provide clean, efficient, and high-quality service. If you ever need anything else or have any questions, feel free to reach out. We appreciate your support!Best regards,The Weather Pro Team

• Review fromScott B

  Date: 27/09/2024

  5 stars

  Scott B

  Date: 27/09/2024

  I recently had Weather Pro Windows & Doors replace 2 windows in my home being my main picture window was fogging up when moisture was getting in between the panes of glass making it hard to see outside. The whole process from management to staff was professional and always answered any questions I had. The installers were exceptionally good at their work and I could see they took great care to make everything right. The new windows looked so good that the following day from the installation I ordered 2 more windows to be installed. I am excited to see the final project. I recommend Weather Pro to everyone that wants quality and professional service.
  

  Weather Pro Windows & Doors

  Date: 09/10/2024

  Hi *****,Thank you so much for sharing your experience with Weather Pro Windows & Doors! We're thrilled to hear that you're happy with your new windows and the service you received from our team. Its wonderful to know that our installers attention to detail made a difference for you. We appreciate your trust in us for your second order and are just as excited as you are to see the final project come together! If you have any more questions or need further assistance, don't hesitate to reach out. Thanks again for recommending us!Best regards,The Weather Pro Team

• Review fromMary D

  Date: 27/03/2024

  3 stars

  Mary D

  Date: 27/03/2024

  Had my windows done approximately a month ago. Sales person - great! Installers - great! However found an issue a couple of days after the install. Called got voice mail, no reply. Called a week later got reception was advised had to contact installers would call back - nothing. However, did received email saying needed to contact installers, and then nothing. Today made another call (4th) yup that is right, voice mail. Sunday will be a month since windows were installed, 4 calls to company and nothing. Seems like they do not care, hey they got their money, why follow up and keep customers. Looking at get doors replaced in future will NOT be calling them as their follow up *****.
  

  Weather Pro Windows & Doors

  Date: 02/04/2024

  Dear ****, Thank you for sharing your feedback with us. We want to acknowledge that we received your call on March 18th regarding this matter. Despite our efforts to reach out back to you and schedule a service appointment, we unfortunately did not receive a response from you. However, we're pleased to inform you that our service department addressed all concerns recorded on March 29th. Should you require any further assistance, please don't hesitate to reach out to our office. We're committed to ensuring your satisfaction and are here to help. Best regards, Weather Pro

• Review fromKarl v

  Date: 11/12/2023

  1 star

  Karl v

  Date: 11/12/2023

  * ***** *** ******** ******* *** I signed order for all windows and door as triple glass June 29, 2023 Weather Pro received 15% deposit on June 29, 2023 Separate order form for the door June 29, 2023 I asked for a vent back door. This form does not specify glass. (the order with the windows has the door with triple glass) Tue, Oct 3, 2023, I received email to confirm installation for Oct 12, 2023 Installation began Thursday Oct 12, 2023 Installed the wrong trim: They came back and installed the correct trim after a few weeks. Text Ian (sales rep) 8am Oct 13, 2023 regarding the door not having vent, not being triple glass and the trim is wrong Ian said he tried but the order was to far along (order went in the same day he took my deposit) I email the office Oct 13, 2023 Received a call the following week. Nov 8 - At this point Ian will not respond to me. Back door I ordered triple pane + vent. I have two separate orders that show triple glass. They only provided double pane glass and refused to replace it or provide any credit. I requested a vent door June 29, 2023. I was informed on Oct 13, 2023 after it was installed, it was too far in production. This does not line up since I signed the order June 29, the same day they took my deposit. The door was not completed until Sept 27, 2023. Nov 30 ******* ****** emailed me "communication with Ian seems unnecessary at this stage" The biggest problem is communication. Ian made many promises but whenever there was an issue, he couldn’t be reached. Request for upper management to contact me email/text/call over 15 times over in 3 mths, was refused and deflected my question Dec 6, 2023 - Supervisor called - said she would call back the following day (never called back) Its Dec 11 and still no call back (requested via email Friday and Monday) Very disappointed customer.
  

  Weather Pro Windows & Doors

  Date: 09/01/2024

  Hello ****, We appreciate your review. We are sorry if you had a less than satisfactory experience with our services. We want to highlight that our committed manager is actively addressing all your inquiries and concerns. The post installation issues have already been resolved. The installation was successfully completed in accordance with the signed contract. We have previously communicated to you multiple times that the specific door you mentioned could not be manufactured. You had a 10-day period before production began to make any necessary changes to your order. Since there were no modifications made during that period, we proceeded with the production as outlined in the contract. Our manager did propose a solution to you, but it appears that you declined it.

• Review fromTom L

  Date: 29/10/2022

  1 star

  Tom L

  Date: 29/10/2022

  Awful - Installed basement windows that were not for my house , way too small and have to use 2x4's as shims and lots of foam to fill in the gaps. The installer knew they were not the correct windows but told me the office told him to install them anyway. They also installed kitchen windows and as I sit here I can see my blind dancing with the breeze that is coming thru their installation. Not BBB accredited , wonder why?
  

  Weather Pro Windows & Doors

  Date: 09/01/2024

  Dear ***, In accordance with the terms outlined in your contract with Weather Pro, we proceeded to retrofit windows installation based on your selection. Upon the completion of the installation, you expressed a preference for full frame installation for your basement windows, suggesting that the initially installed windows were incorrect. It is important to clarify that the windows provided align with the specifications agreed upon in the signed contract. During a conversation with our manager, you conveyed your reluctance to cover the installation costs, and as a result, our manager informed you of our intention to transfer your case to our collections department. It is our policy to address matters professionally and respectfully. During this conversation, you expressed your frustration with our decision and used strong language to express your displeasure. We value our customers and their satisfaction, and we strive to resolve any issues amicably. If there are any concerns or questions regarding the installation or the contract terms, we are more than willing to engage in a constructive dialogue to reach a resolution that satisfies both parties. Please feel free to contact our head office at ****@**********.ca. Thank you for your attention to this matter.