Complaints

This profile includes complaints for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Flair Airlines has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Flair Airlines

  4032-1000 Airport Rd Edmonton, AB T9E 0V3

• 

  Flair Airlines

  128-2000 Wellington Avenue Winnipeg, MB R3H 1C1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flew from Vancouver to sfo direct flight on July 7th at 3pm
  Airlines lost our infant car seat and when we tried to get help and file a complaint about the same no flair representative were present at the airport. This was at 5.30pm
  Emailed them and most our emails gets ignored. Asking for a full refund of car seat, tickets and paid baggage. No phone calls to baggage claim. Only emails which gets conveniently ignored by them. We got no help to come back with a 1 year old. We had to make our own arrangements for the car seat. All social media posts says that people are waiting months for lost baggage and refund. Does USA allow to travel without a car seat? How many days should we stay locked at home without a car seat? Such businesses should be closed down. This is a fraudulent businesses

  Business Response

  Date: 10/07/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 12/07/2023

  
  
  Complaint: 20293854
  
  
  
  I am rejecting this response because:

  That's a standard letter they send every time. They might have created complaint atleast 4-5times for my case and every new customer care representative send the same exact letter format. I had to contact **** **** ** ** ********** Flair airlines to get this issue escalated. Now they are not guaranteeing that my car seat was not damaged. Which parent will put their kid in the carseat that was lost and found 4 days later without knowing whether it was damaged in the process? Can they give me in writing that they are responsible for everything and will take full liability of the carseat? As usual they dont call but only respond to the email saying "let me start by saying sorry". They need to issue a refund when they  loose the carseat because this is airlines liability and its the safety of a child. Do they know my difficulty of not having the carseat all these days or how a parent might have gone back home from airport with a 1year old without the carseat? Ask them to keep their sorry. I dont want any sorry from them. I want actual outcome and resolve my issue. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 13/07/2023

  Good morning ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 13/07/2023

  
  
  Complaint: 20293854
  
  
  
  I am rejecting this response because:

  I did receive the carseat about an hour back. I took photos of all the damages that I see and I will try to attach it here. But what is the carseat for? Is it a luxury? It is only for safety of the child. But what guarantee do I have now with all these damages that carseat is in infact safe to put my infant in it?  Will you guys do it. If so I will donate the carseat to you guys and please use it on your infant. 

  I need full refund so that I can buy a new carseat. Or flair can ship me a boxed new carseat of the same brand that I have. I need full compensation for the hassle that I have gone through without the carseat till now. Looks like flair just wants to drag this issue, I am still without carseat because the one that I have is damaged in the process.

  Flair complaints on social has been dragged for years without refund or without it being resolved. Congrats to flair for topping the complaint list. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 18/07/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 18/07/2023

  
  
  Complaint: 20293854
  
  
  
  I am rejecting this response because:

  Flair baggage services are ignoring my emails very conveniently for refund. I have not received even 1 response back from them acknowledging my refund request on the damaged infant car seat. Instead on Jul16th I got an email from them where they are still searching for my baggage. I have attached that email here. This is how lost they are. They have no idea on the update on my case and what I am requesting. They are all sleeping. How long do you want me to go back and forth with it? Its not only for the damaged baggage but also my entire reservation needs to be refund. Employee of this airlines gets trained on how to ignore the customer. Shame on you!
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flair Airlines confirmed via email and on a phone call that I would be compensated $300.00 for a flight that was delayed over 4 hours. I was told on May 14th that I would receive compensation within 30 days. It has been nearly 30 days and Flair Airlines has not sent me compensation and has been uncommunicative.

  Business Response

  Date: 10/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

  Customer Answer

  Date: 10/07/2023

  
  
  Complaint: 20289578
  
  
  
  I am rejecting this response because:

  I have not received the compensation that was owed to me within 30 days of my original request. When I receive compensation, I will consider this resolved.

  Additionally, Flair states that my compensation was requested in June, 2023. My compensation request was initially made on May 14, 2023 and when I informed Flair that I did not receive compensation, Flair resubmitted the request.

  
  Sincerely,
  
  ******* ******
  
  

  Business Response

  Date: 11/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2022 my autistic granddaughter and I flew from Hamilton, On to Halifax, NS. Our flight was delayed by six hours, ( the flight was scheduled for 7 a.m., but didn't end up leaving until 1 p.m.), which caused a lot of stress and anxiety for my granddaughter. I had also booked and paid for tickets on maritime bus for us from Halifax to New Brunswick, which we missed because of the delay in our flight. I was told by maritime bus that I could only get a voucher (minus $60 cancellation fee) for our missed trip. I then had to have my daughter come from New Brunswick to Halifax to pick us up which cost me about $200.00 in gas money.
  When we returned home I texted Flair and told them what happened. They apologized and said they were going to reimburse me $250.00 for myself and $250.00 for my granddaughter. It has been 11 months and I still have not received my reimbursement. I have texted several more times and they keep saying that its going to another department and that I will receive my reimbursement.
  To date I still have not received anything and I'm tired of being patient. Anything you can do to speed this along would be greatly appreciated.
  
  Thank you
  
  **** ********

  Business Response

  Date: 06/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of March my boyfriend and I travelled from Winnipeg to Ottawa on Flair airlines.
  We arrived at the airport almost 2 hours before our flight.
  Once we landed in Ottawa we discovered our luggage never made it with us. We were then told that they were going to contact the winnipeg airport and see if they can locate our bag and get back to us. no one called us back to give us any information. when calling flair customer service they provided no help either. We had to go and purchase our medications again as they were in the luggage. Because they were purchased so recently insurance would not cover it , had to pay out of pocket for that. Then had to go and buy all the necessities. The first day of our trip turned into a stressful mess of trying to figure out where we are going to buy all these items again.
  The day arrives that we are suppose to fly back home. I was on the phone with flair customer service again trying to get information and they had nothing to give still. We were even informed by the woman on the phone that we should not attempt to look for our luggage when arriving back in winnipeg because they would need to give them permission to release it back to us.
  Flair kept saying they couldn’t find the luggage but when we arrived we found it just chilling in the winnipeg airport.
  It has now been 4 months since our trip and since i’ve been reaching out to flair for help. they informed us we would receive compensation so i sent the receipts of what we bought/ also wanting to be refunded the almost $80 it cost to check the bag and still nothing. I am receiving emails saying they are still looking for the bag even though i specifically told them we have the bag and are just looking for compensation.
  I sent a follow up email on June 27th and again on the 29th but haven’t gotten anything back.

  Business Response

  Date: 04/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

  Customer Answer

  Date: 05/07/2023

  
  
  Complaint: 20266159
  
  
  
  I am rejecting this response because:
  
  From the receipts that were sent to the airline months ago showing what was spent on necessities the total added up to $172.22 rather than the 101.41. 

  The total then should have been $172.22+72.45= 266.45

  When we reached out and spoke to customer service we were told for the two of us we could get up to $200 a day for as long as our luggage was missing. We were gone for 3 days and only spent $266.45 so was expecting to be reimbursed the whole amount.

  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 06/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

  Customer Answer

  Date: 07/07/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20266159, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:29/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to the airport on time. We then were notified there was a delay of 2 hours, which is expected, so we waited. Then it was 2 more hours, then 2 more on and on until it was 13 hours later we were boarded, to a completely different plane due to a missing fuel cap of some sort. First off, we weren't notified of this issue previous to our arrival, or had we been told there was going to be a 13 hour delay, we would have gone home and come back. But Flair decided to take us and everyone on the plane on a roller coaster, where a few people lost temper and started yelling and screaming.
  We were given some vouchers, which non worked, so we had to spend out of pocket to sustain us. After getting to our destination, we tried following through as the Canadian standards demands airlines to honour a compensation. We were told this delay wasn't applicable although it was within the airlines control but a "safety matter."
  We have since followed up with CTA to handle the situation with the airlines.
  I can easily say Flair Airlines is by far the worst company we have ever had to deal with.

  Business Response

  Date: 30/06/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  Regulatory Relations
  Flair Airlines

  Customer Answer

  Date: 30/06/2023

  
  
  Complaint: 20256646
  
  
  
  I am rejecting this response because:
  We have not been offered the compensation outlined by Canadian laws. We want to receive not only vouchers reimbursed, but also the compensations according to the guidelines.

  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 30/06/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

  Customer Answer

  Date: 30/06/2023

  
  
  Complaint: 20256646
  
  
  
  I am rejecting this response because:
  
  
  

  I am extremely frustrated and disappointed with the way my recent flight delay compensation request has been handled. According to the applicable regulations, I am entitled to receive $500 compensation. I kindly request you to reconsider your decision and promptly provide the compensation I am owed.
  Additionally, the food and drink vouchers that were provided to me as compensation for the inconvenience turned out to be faulty and unusable. I was unable to use them for any food or drinks. I expect you to rectify this issue by providing me with functional vouchers or suitable alternative compensation.
  If these matters are not resolved urgently, I will have no choice but to escalate my complaint by posting negative reviews on various websites and sending daily emails to your management until a satisfactory resolution is achieved. I believe that taking such action will shed light on the poor customer service I have experienced and compel you to address these issues promptly.
  I request your immediate attention to this matter. Please acknowledge this complaint and provide a detailed plan of action to resolve the compensation and voucher issues. I expect a fair and timely resolution in accordance with the regulations and policies governing flight delay compensation and passenger rights.
  Please be aware that if my concerns remain unaddressed, I will continue to pursue this matter until it is resolved to my satisfaction. I hope that we can resolve this issue amicably and prevent any further inconvenience or negative publicity for Flair Airlines
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 30/06/2023

  
   
  Complaint: 20256646
  
  I am rejecting this response because:
  
  
  I am extremely frustrated and disappointed with the way my recent flight delay compensation request has been handled. According to the applicable regulations, I am entitled to receive $500 compensation. I kindly request you to reconsider your decision and promptly provide the compensation I am owed.
  Additionally, the food and drink vouchers that were provided to me as compensation for the inconvenience turned out to be faulty and unusable. I was unable to use them for any food or drinks. I expect you to rectify this issue by providing me with functional vouchers or suitable alternative compensation.
  If these matters are not resolved urgently, I will have no choice but to escalate my complaint by posting negative reviews on various websites and sending daily emails to your management until a satisfactory resolution is achieved. I believe that taking such action will shed light on the poor customer service I have experienced and compel you to address these issues promptly.
  I request your immediate attention to this matter. Please acknowledge this complaint and provide a detailed plan of action to resolve the compensation and voucher issues. I expect a fair and timely resolution in accordance with the regulations and policies governing flight delay compensation and passenger rights.
  Please be aware that if my concerns remain unaddressed, I will continue to pursue this matter until it is resolved to my satisfaction. I hope that we can resolve this issue amicably and prevent any further inconvenience or negative publicity for Flair Airlines
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

  Customer Answer

  Date: 09/07/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20256646, and find that this resolution is satisfactory to me only on the voucher matter. Unfortunately, only 4 vouchers were sent to my email which I have submitted the proofs for. As you can see on the screenshot with messages from Flair, and appropriate to 13 hour delay, we were sent 5 more vouchers for each passenger, however, it says link expired when I click on them. Please make the reimbursement for the vouchers according to the time spent at the airport.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 10/07/2023

  
  
  Complaint: 20256646
  
  I have reviewed the response made by the business in reference to complaint ID 20256646, and find that this resolution is satisfactory to me only on the voucher matter. Unfortunately, only 4 vouchers were sent to my email which I have submitted the proofs for. As you can see on the screenshot with messages from Flair, and appropriate to 13 hour delay, we were sent 5 more vouchers for each passenger, however, it says link expired when I click on them. Please make the reimbursement for the vouchers according to the time spent at the airport.
  
  Sincerely,
  
  ***** *****

   

  Business Response

  Date: 10/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

  Customer Answer

  Date: 11/07/2023

  
  
  Complaint: 20256646
  
  
  
  I am rejecting this response because:
  

  You guys seem to be sending responses without even reading them.

   

  1- The letter is addressed to some person named Mr. *****.

  2- Meal vouchers were sent to you in the previous email. I am attaching them again.

   

  PLEASE READ BEFORE YOU RESPOND!

  
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 12/07/2023

  
  Complaint: 20256646
  
  I am rejecting this response because:
  
  You guys seem to be sending responses without even reading them.
  
   
  
  1- The letter is addressed to some person named Mr. *****.
  
  2- Meal vouchers were sent to you in the previous email. I am attaching them again.
  
   
  
  PLEASE READ BEFORE YOU RESPOND!
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

  Customer Answer

  Date: 13/07/2023

  
  
  Complaint: 20256646
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  That wasn’t a typo, you seem to be sending mass rejection emails, copying and pasting names on them. You guys are worse than I figured.

  I absolutely cannot provide receipts. I had missed number of events because of your miserable service, the least of my worry was to collect receipts for the food & drinks we had. Can you stop wasting my time & ***’s and for once be proactive and resolve the one thing you were supposed to?

  Customer Answer

  Date: 13/07/2023

  
  
  Complaint: 20256646
  
  
  
  I am rejecting this response because:

  
  That wasn’t a typo, you seem to be sending mass rejection emails, copying and pasting names on them. You guys are worse than I figured.
  
  I absolutely cannot provide receipts. I had missed number of events because of your miserable service, the least of my worry was to collect receipts for the food & drinks we had. Can you stop wasting my time & ***’s and for once be proactive and resolve the one thing you were supposed to?

  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 13/07/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  
  Flair Airlines

  Customer Answer

  Date: 13/07/2023

  
  
  Complaint: 20256646
  
  
  
  I am rejecting this response because:
  

  And this is my final response. You guys are scumbags! The hell with you and your policies! 

  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:28/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife flew with Flair Airlines on April 30th 2023. After being delayed numerous times we finally got to our departing flight from Toronto to Halifax. Once we got in the air we were advised we had to make a medical emergency landing in Montreal where a passenger and 5 family members exited the plane with a smile on their faces. All bags were removed from the plane and after 4 hours on the runway we were then getting ready for take off again. Once we got to the airport our baggage was not found. We consulted with staff, filled out the correct paperwork and contacted customer service right away. We were told of our bag was not found in 30 days we would be compensated. 30 days passed no bag. We were confirmed by email that we would be compensated 2,100cad by wire transfer. Our 30 days is now up and we have still not received our bag or our compensation. Customer service will no longer respond to our emails anymore either. After being delayed for almost 8 hours and waiting 2 months for our compensation for our bags I never got. I now want to dispute all charges with the company for compensation and wish to file my complaint.

  Business Response

  Date: 29/06/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  Regulatory Relations
  Flair Airlines

  Customer Answer

  Date: 29/06/2023

  
  
  Complaint: 20251637
  
  
  
  I am rejecting this response because: I have been waiting 2 months for the problem to be resolved and this is the first time I actually got a response in a week and a half. I'm not confident that my issue will be solved , well maybe now that a complaint to the *** has been made. I am not the only one having this issue and as you strive for customer service , customer service is very poor and like I said no one is responding to my requests ! 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 30/06/2023

  Good day ***,
  
  We have reviewed this passengers complaint. See attached Flairs position.
  
  Regards,
  
  Regulatory Relations
  Flair Airlines

  Customer Answer

  Date: 04/07/2023

  
  
  Complaint: 20251637
  
  
  
  I am rejecting this response because: 

  I am not accepting this until the funds are received. I've been more than patient for over 2 months until all communication was cut off and now no one would respond. If I accept this without my compensation then I'm agreeing to accept with no proof the funds were sent or when I'll receive them and no communication with your company. 

  Once the funds are confirmed and recieved I will close and accept. Can you provide any other information about the payment. We were told 30 days and 30 days is up with still no information.

  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:21/06/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked and paid for five airline tickets back on Feb 7,2023.
  
  I received an email from Flair airlines on April 16th,2023 advising that they cancelled my five flights. I called and was passed around to four different departments and disconnected after being on hold for two hours due to the office closing for the day I was told later. I asked one person at Flair booking for a phone number to call for the refund and she said “we don’t have a customer service number for them” , I asked “do you work for Flair”, “responds “yes, but only correspond through email and we don’t have phone numbers” so asked if I could have the email, she said “no it is for office use only”..was told I would have to goggle the number…which I did.
  
  I was told planes no longer fly to PEI so can’t rebook (which I looked up and it is true now only ****** flights)and my refund would be processed right away, that was April 16th..told it would take 30 days. Now the refund amount on the paperwork they sent me showing they refunded the amount has changed, the type of payment has changed from a **** to **********. On the bottom of the invoice attached the last four digits on my credit card has been changed as well. I don’t own a **********. Always something different…I can’t help but think they are giving me the run around. I immediately pointed out the error on the paperwork and they said it was applied to the card I paid with.
  The last email from them was last week saying the finance department was looking into things. I really don’t believe them at this point.
  I have sent probably twenty emails to them since April 16th..they owe me $1634.22…which was for five plane tickets.
  Hope you can help! It’s a family trip for my 32nd Wedding Anniversary with my husband,kids and grandson..need the funds to book a nine person van now to drive to PEI since it’s now too expensive to fly.
  Thanks
  *****

  Business Response

  Date: 22/06/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 22/06/2023

  
  
  Complaint: 20218817
  
  
  
  I am rejecting this response because: I just received this email this morning. It is the same email they send me every time I email them looking for the refund. It’s the same old story……going on since April. It shows a ********** refund and I don’t own a **********…never have. I paid with a ****….which I mentioned on the phone to them and in ever email to them. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:21/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a booking from Calgary to TO which had to cancel after i got a stroke mid Dec.
  I canceled and when they agreed to refund on production of evidence.
  After due production thereof they have persistently refused to refund me.
  They seem to have ignored requests by the Canadian Aviation authority.
  This stroke has debilitated me and i need urgent resolution per the demand letter uploaded. Many thx. ****** *********

  Business Response

  Date: 22/06/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 28/06/2023

  I do not recall which card i used when i paid for this flight before my stroke of December 2022.

  With my setbacks i believe believe I changed cards.

  Would you mind asking them to pay ny e mail transfer.

  Thanks again for your help.

  With kind wishes

  ****** *********

  Business Response

  Date: 28/06/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 04/07/2023

  Unfortunately ive had several **********  cards.

  Some of which are not in use.

  If he at least gave the details or the company or the last 4 digits of the card that be great.

  Im really stuck with cash constraints and don't know where or how to start looking for it.

  Ive had no notification from any of my **********.

  Id truly appreciate your help.

  God bless.

  Sent from my iPhone

  Business Response

  Date: 04/07/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

• Initial Complaint

  Date:19/06/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15th, 2023, I booked a last minute flight with flair airlines for my daughter and I to travel to Florida. The flight was to depart March 19th and return March 29th. The following day, I found I was not able to travel those dates, so I attempted to call flair airlines to make some adjustments to the travel dates or cancel, this is within the 24 hour cancellation window to get a full refund. I requested a call back in the que, due to the lines being busy, however I did not get a call back and it was really late. The following day I called back to explain what had happen, and after some negotiations, I was refused cancellation without fee, even though THEY did not call me back. I ended up paying $301.74 in cancellation fees and they refused to process a refund. At the time, I was upset but I knew I still had to travel so I accepted the credit. Since March 17th, 2023 to now, I have been trying to rebook the flight, flair does not have services going into Orlando. I have called the airlines multiple time asking about the flight schedules and why there are no flights for the dates that I wanted to use the credit for, I was told there would be flight s available in June, which is when I had planned to use the credit. It is now June, there are still no flights and the airline refuse to proceed with my refund so that I can book with an airline offering the service, even though they no longer offer the service. I have called multiple times, they refused me a supervisor and when I did speak to someone I was told they cannot help me. I feel as though I paid $920 to these people for poor customer service. They now have all my money, they have already charged a fee of 1/3 of the amount I paid and are still refusing to process a refund. I need help in getting my money back. ********** ******

  Business Response

  Date: 20/06/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations 

  Flair Airlines

  Customer Answer

  Date: 20/06/2023

  
  
  Complaint: 20208370
  
  
  
  I am rejecting this response because:
  
   
  my flight is to go into Orlando, unfortunately anywhere else further out than I can travel. It is not within my control that there are no flights to my desired destination, thus is the service that I need and that was paid for. I don’t believe it is fair for flair to continue to hold my balance, even after having charged a cancellation fee and no longer providing the service. 
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:19/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket from Flair Airlines March 23rd 2023 for a flight YOW to FLL depart | may 25, 2023 departs 7:00 am | arrives 10:25 am to return | may 30, 2023
  departs 11:10 am | arrives 2:40 pm.
  I arrived at the airport to find out they were no longing flying that itinerary. No email was sent to me and others who showed up and not call was made to inform us of this matter.
  they were still sending me texts to check in even after departure of the non existent flight. I was left to find my way to FLL and back home on my own at the last minute. I was delayed 1 day and had to come back a day early making me lose on the car rental, the hotel for 2 nights and much higher flight prices.

  Business Response

  Date: 20/06/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines