Reviews

This profile includes reviews for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Flair Airlines has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Flair Airlines

  4032-1000 Airport Rd Edmonton, AB T9E 0V3

• 

  Flair Airlines

  128-2000 Wellington Avenue Winnipeg, MB R3H 1C1

Review Details

• Review fromMonica B

  Date: 01/07/2025

  1 star
  No manager ever available. Live agents are horrible.They give you the runaround. They tell you a callback is coming, and it never does! Poor business practices and generally just a shady company overall. Wouldnt recommend this company to anyone.Booked another flight for my wife to come home even though we already had a Flair Airlines flight booked that got delayed twice just because of this.Buyer beware! This company is a shady joke!

• Review fromShrina G

  Date: 08/04/2025

  1 star
  If I couldve given this business zero stars I definitely would have. I went on a three day trip, definitely packed light enough to fit in an approved personal item bag. I checked in and due to selecting no carry on bag, they decided that I needed to see an agent for assistance. I show up to the airport with my 6 year old well over an hour until take off and the counter was closed. I called flair customer service who told me that once I missed my flight, my ticket is forfeited and there is no nothing they can do. I spoke to a supervisor who tried to gaslight me saying its because I showed up late and the reason the other people got on the flight is because they came early when he definitely was not present at the airport for any of this. They stated that as per their policy, once my ticket is cancelled due to missing my flight, there is nothing they can do. I kept reiterating that I was there on time and he kept pressing me saying I was late which was super frustrating. At this point, I had started recording the call and he was aware as my phone plays a message when recording starts. I asked if it was their policy that they dont help customers and he blatantly said yes and that once the flight is missed and ticket is cancelled there is nothing they could do. I started that I paid for a ticket and I should get assistance and he mentioned that when we pay for a ticket we agree to the terms and conditions of being at the airport 2-3h ahead of the flight. I asked if he is trying to insinuate that if we arent at the airport 2-3h before boarding then they could deny boarding and he just kept insisting I was late and thats why I was unable to board. My 6 year old son was traumatized by airport staff and the back and fourth we were doing with TSA and the Flair agent. I am absolutely disgusted with this business and their so called policies.

• Review fromDebbie C

  Date: 16/12/2024

  1 star
  Bad Company Made a mistake with my baggage when booking flight , Flair said too bad so sad and that I forfeit my purchase Charged us almost $200 to get one piece of luggage home from *******

• Review fromMegan R

  Date: 10/10/2024

  1 star
  My companion's name was REVERSED on the booking confirmation. Last name listed as first name, first name listed as last name. The was a system glitch, and was confirmed by one of their support operators. She told me I would have to pay the $165 to change it anyway! When I asked for the call to be escalated the "supervisor" told me that it was not a glitch, and that I would have to pay $165 as the change was over 3 characters! Robbery! Absolutely ridiculous. They refused to make any exception, wouldn't admit it was their system error, and I was held hostage as I would lose all the money spent on the flight.

• Review fromSavannah P

  Date: 30/09/2024

  1 star
  While I can confirm that most Canadian airlines are certainly lacking these days, Flair Airlines is the absolute worst. I had a flight credit from a cancelled trip to ******** last year due to the wildfires. I had to fight tooth and nail to get a partial credit for that flight in the first place and upon that experience vowed to never use Flair Airlines again. So I’ve got an upcoming trip to ********* and remember this flight credit and decide to go ahead and use it. I do my research. Information isn’t super clear but the consensus seems to be that I book the flight and then contact a customer service rep to apply the credit. So I book the flight. Of course, according to Flair, I did it the wrong way and there is absolutely nothing they can do about it. Flair representatives are rude and refuse to assist. I ask to speak with a supervisor and am put on hold for hours. Literal hours. So naturally nothing has been resolved and I am still sitting on a credit that is very likely to never be used. The discounts of this airline are absolutely not worth the hassle or lack of piece of mind.

• Review fromUsman A

  Date: 06/09/2024

  1 star
  I recently booked flights for my family with them. Initially the total showed $229 but then when I continued to information and payment it went to $349. Similarly on their website they have baggage fees as ***** and no matter when I book a baggage they always charge the highest amount. Now when I was booking another baggage they showed $69 for baggage and 9.63 for taxes but the total as $83.62. Make it make sense.

• Review fromMark-Anthony S

  Date: 30/08/2024

  1 star
  I see Im not the only one here complaining about how bad this company is. Embarrassing, I paid for a flight round trip and didnt get home and was not provided a reason. So I guess this is just your friendly reminder to NEVER fly Flair Airlines.They took our money and rejected our flight home. With a baby, and a grandma, they stranded us in ***. They told us to call their contact center. We contacted the call center who then told us to email them. The email exchange went no where (all while expenses piling up in LA over 4 extra days) and they told us to put in a complaint to the *** (governing body that oversees complaints). Imagine part of your protocol is to direct your customers to this outside escalation agency without providing a reason to your customers? This was July 1 and we still have not been provided any reimbursement for all our extra expenses or any reason as to why we are not being reimbursed. This was the worst travel experience of my life (and I fly regularly) - hopefully Ive saved you from them too with this post. Completely unprofessional and unacceptable. Im still shocked and it was 2 months ago.

• Review fromSusan W

  Date: 09/08/2024

  1 star
  Too start with, their app is horrible, always crashing. AFinally booked my flight, including full baggage and refundable ticket. I wanted to change my luggage requirements was told I could do it on line. Again.problems with the app and could not modify my luggage requirement. Could not contact customer service . Finally i cancelled theflight, assuming i would get a refund as per the ticket i purchased. I rebooked thru booking.com. I received an email saying my credit card would be credited. However,when that didn't happen, I contacted them via email and was then told they have a no cancellation policy and after deducting a cancellation fee, would be given travel credits.. This is *****...plain and simple. Have disputed the charge with my credit card company, next step small claims court.

• Review fromTimothy G

  Date: 25/07/2024

  1 star
  ********** recently booked return flights from ********* to ********. At the time of booking I paid the additional fee to allow for any potential change in future flight dates. This additional fee was paid on each ticket on both the departing and returning flight. Several weeks ago I needed to change my flight (only mine, not my wife's), so I completed online specific to my name only (seems straight forward). This ended up changing both flights automatically without asking me. This is totally contrary to FLAIR's online documentaion regarding this service/feature. I have spent hours trying to contact an agent at FLAIR regarding this fraudulent behaviour - To no avail..I can't imagine why anyone would ever travel with an airline that refuses to speak with its customers or address deficiencies.Disgusted !!!

• Review fromLisa F

  Date: 24/07/2024

  1 star
  If I could give no stars I would.Literally just landed in ******* with Flair Airlines. When departing ******** to *******, our priority boarding was ignored. When on the plane we were told we were in the wrong seats and asked to see boarding passes. We were not in the wrong seats, she asked the people behind us for their boarding passes and her phone blacked out so she took her word for it for 12 plane seats without checking their passes. Turns out flight attendant doesnt know how to read and thought we were in 14....we were in 13. We were not apologized too for accusing us of wrong seats. Everytime that flight attendant would go by us she would cover her name tag. I asked her for her name and she actually refused to give it to me. Luckily I pay attention to the introductions at the beginning of flight and her name is ******* or Saudi. Can anyone help me find a higher up in Flair to complain too. We were treated very poorly and I've never been treated this way by any airline I've traveled with except Flair. They also let a group of people on who were deathly sick (all the ones she didn't check boarding passes) and now we are all at risk because they are selfish. This was July 23rd 2024, flight F8632