Complaints

This profile includes complaints for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flair Airlines

  4032-1000 Airport Rd Edmonton, AB T9E 0V3

• 

  Flair Airlines

  128-2000 Wellington Avenue Winnipeg, MB R3H 1C1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* and i am writing to file a complaint against flair airlines for their irresponsible attitude towards their customers. I had booked my flight from calgary to vancouver on december 20th which got cancelled due to weather conditions. This is acceptable as it was due to natural circumstances, however, they did not make any effort to rebook the flight. I called them multiple times and was on hold for 2 hours. In the end i opted for the option in which they would call back but they did not. I Used all their different portals to reach out to them like chat option, message option but unfortunately none of them were helpful. I dont understand why is it so hard for them to reschedule the flight. I am extremely displeased with both the service and their attitude towards their customers. My request is to refund me the entire amount along with the compensation for the time and energy lost during failed communication with them. A strict action should be taken against them as they are making everyone frustrated. They should shut down their business if they dont know how to run it properly. Also, you are never able to generate boarding pass online. They have this issue going on since more than 1 year.
  
  Attached screenshot of call for 2 hours i was on hold with their support line.
  
  Looking for a resolution please.
  
  Thanks
  ***

• Initial Complaint

  Date:20/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th 2022 mine and my brother's flights with Flair Airlines were cancelled and we were only told upon arriving at the airport. We were forced to re-book for a later date and told by the kiosk attendant we would be booked accommodations for the duration of the delay and given a food voucher of 60$ each per day (of which I have attached an image of the note written by the attendant) and that transportation from the airport to the hotel that night would be covered. In reality our hotel was only booked for one night and the remaining 2 nights we had to find our own accommodations. A couple weeks later I sent through all receipts for food expenses and the taxi from the airport only to be told weeks later that I was not eligible for compensation. I then sent a frustrated email back detailing exactly what we had been told and was then answered by the Compensation Escalation Team that the receipt total would be wire transferred to my account. After giving all the necessary info I was told that my request for compensation was sent in and thanked for my patience as the payment is "long overdue". Now 6 months later I've yet to receive the $412.88 of my compensation or hear back any updates on the situation. I have attached my email exchanges with Flair in a PDF below.

• Initial Complaint

  Date:20/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight from Ottawa to Winnipeg, January 12 2023 to Jan 17 2023.
  Flair cancelled my flight, but still charged me. They said I had to request a refund, and since they had cancelled the flight to Winnipeg, they were going to charge me for the return anyway, knowing full well no one would be on it. **** **** ******* ***** ** ** **** **** .
  They refused to refund my money, refused to tell me when they would refund it, and, as far as I am concerned, tried to keep the full amount of the flight and give me a credit for another flight, knowing I would never accept. This is theft.

• Initial Complaint

  Date:19/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REGARDING RESERVATION NUMBERS- ****** *** ****** 
  I'm not here to discuss the lack of customer service or the deliberate lying by the airline. I'm here to discuss the potential tax evasion being done by Flair Airlines. Long story short ( and I would love to give more detail), Both these reservation numbers were issued a refund on Nov 10 and Dec 2 Respectively( even though the Dec 2 refund should of been process on Nov 10 as well). I have yet to receive a refund. The only confirmation email received was the itinerary that was sent to me when I booked such flights with a "-" before all the number values in it. It should take approx 10 business day according to their website to received the funds back on the ****. I checked my **** multiple times since then, and I have not received either refund credit back on my ****. When I contacted them via chat, they stated that it will be issued to the invoice when the flight was purchase ( sept 2022) but that makes absolutely no sense as the invoice statement for the **** is already processed by that time and it should simply be a "recent transaction" as a refund like every other vendor/business when they issue a refund back on a credit card. To me, this is fraud and tax evasion. Fraud because they are frauding the consumer by stating they are going to issue them a refund and tax evasion because now they have the paperwork to show a "loss" on their books but never actually issuing the refunded funds.
  It is now DECEMBER 19 and I have yet to receive both refunds. If they are doing this to one consumer, imagine who else they are frauding out out refunds?

• Initial Complaint

  Date:18/12/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8, 2022 I had a flight canceled by Flair hours before takeoff. It was rescheduled for 3 days later. I was forced to book with another airline. I had 2 tickets purchased and was to receive $ 125.00 compensation for each ticket a total of $ 250.00 dollars. I still waiting for my compensation I have had numerous emails with the airline and they keep telling me it’s being processed. I feel it has been long enough

• Initial Complaint

  Date:16/12/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to use their online system to cancel my reservation and be refunded.
  Did not receive a callback
  Did not receive a chat response
  All emails were rejected and unsuccessfully delivered

• Initial Complaint

  Date:16/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  My name is **** ******** and along with my wife, are writing this email because Flair Airline lost our baggage's on a recent trip. I have attached a pertaining written email thread on the matter. I am out reaching you since Flair Airlines has failed to provide an adequate update on the situation and have also failed to reassure that we could receive our baggage back. I'm really feeling that I ran out of options so I am confident that ****** ******** ****** could not only help me resolve this but also assist Flair Airlines to compensate this inconvenient and very frustrating situation. I would like to note that it has been 4 days since the incident occurred and in the airline world time is of the essence. Thank you so much for your consideration and time.

• Initial Complaint

  Date:16/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two seats on my Flair flight that were advertised as “XL” and “extra leg room.” However, upon boarding the flight, the seats did not provide any additional leg room. Many other passengers complained about the same issue. I reached out to Flair for a refund but they denied, stating that seats are not refundable. Although, I understand the policy, the company falsely advertised the seats and then refused to refund.

• Initial Complaint

  Date:14/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was delayed by 3 hours making it an impossible choice for me. I have contacted the company for a refund or rebooking and have not responded. I have to book with another airline in order to arrive on time to make my work obligation. I am entitled to compensation for this because the delay was entirely within the airlines control. I want the price of my flight + baggage + seat upgrade refunded to me immediately.

• Initial Complaint

  Date:13/12/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Travelled with Flair Dec 9th from YYZ to YUH, and then from YUH to YYZ on December 12th. WE were berated by the staff at the Montreal airport, laughed at, and over charged for our bags. We had already paid for checked bags and the staff refused to look at our receipts. They said we either had to pay twice or our luggage wasn't coming on the flight. I've been looking for resolution, Flair gave me an email address, and the email inbox is full so my message was sent back. The airline at the airport also had NO WORKING DEBIT machines making it nearly impossible to even pay for baggage and made us 20 mins away from missing our flight with no remorse. They allow you to book through third party websites (***********), knowing that the site charges for checked bags, and then they tell customers once you're at the airport that *********** never sent money for bags and you must repay. They guarantee a refund from *********** which IS NOT true. They **** people for extra money with no remorse. They must be stopped. The supervisor *** also was refusing to let my bag be a carry on even though it fit the carry on size, because he wanted to charge more money. The employee who helped me had to secretly charge me for a carry on behind his own supervisors back. Paid $55 for checked bags and then had to pay an additional $70 at the airport for ONE bag. Ridiculous!