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Business Profile

Airlines

Flair Airlines

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

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Flair Airlines has 2 locations, listed below.

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    Customer Complaints Summary

    • 576 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 3, 2022 I purchased a flight and reserved seating with Flair airlines from Calgary to Abbotsford. The flight was scheduled for July 4th, 2022 at **** seat number 2F. I also requested wheelchair assistance.
      Upon arriving to the airport, I was told by the ticketing agent there were no wheelchairs available and would not be available for some time. In any case, I stood in the long line and walked myself to the gate in great agony. Once boarding, I realized the ticketing agent had changed my seat from the one I booked (2F) to 12F where it was quite difficult to get to my seat because of my disability. Just before takeoff, the flight attendants told everyone on the plane that the front of the plane was empty, so people may move seats if desired. Looking towards the front of the plane, I could see it was empty with only 4 people occupying seats. I was unable to move seats at this time, again, due to my disability. The seat I purposely reserved made it easier for boarding and unboarding the plane so I paid and extra $37.50. I do not know why my seat was changed when clearly the front of the plane was empty. I have tried to notify Flair airlines numerous times and unable to get ahold of anyone via chat not telephone. On their website, it states no refunds for seats, however you may be entitled to a credit. I do not fly often, this was an emergency due to my disability therefore want a full refund. This was 100% the airlines fault and I will not accept a credit. Flair Airlines needs to accept responsibility for their mistake and refund my credit card. *********** ****** ******

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