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Business Profile

Apartments

Boardwalk Equities

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boardwalk Equities's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boardwalk Equities has 9 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:25/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was broken into on Boardwalk property between Oct 10-14 2022. My car was parked in boardwalk underground parking lot which i have been paying monthly fee of $25 for the past 3 years for their parking service. The passenger end side glass was all broken. My designer travel bag is stolen and my GPS monitor is stolen. I am Not worried about the stolen items but I need Boardwalk to fix or compensate me for my broken glass expenses as soon as possible. I don't have theft or glass insurance and since I have been paying for parking lot, it's Boardwalk responsibility to cover the expense caused at their facility which is causing immense inconvenience for my entire family. I am not able to use my vehicle because of the broken window. This is causing alot of inconvenience for me and my children. I talked with ******* in the Boardwalk office and just like always she doesn't want to listen or help me resolve my problem. She either tries to put it on my insurance (which doesn't covers glass damage) or she tells me that i gave Boardwalk the permission to break my window and steal my stuff by signing the lease. Which is completely unacceptable and senseless. I paid for parking service and if the security was not good enough which lead to my car being vandalized, it puts Boardwalk liable. And its only right thing to help me fix my car. I need to talk with a manager or someone in headoffice who can help me with this issue as soon as possible. ** ***** ****** ** ************* I'm attaching my damage car pictures with this email. I also reported to police. **** ****** ** *********

      Business Response

      Date: 23/11/2022

      I am writing today in reference to the complaint submitted on 10/25/2022, ** *********

       

      Our team has been communicating directly with the complainant regarding their concerns about their vehicle repair. While the situation is unfortunate, as per our signed lease Boardwalk does not hold any liability towards any vehicle damage or theft in their parking lots or parkades; which is acknowledged and agreed to by our resident at the time of signing the lease. We are currently working together towards a resolution with our resident.

       

      Thank you,

       

      ****** *** *****

       

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