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Business Profile

Appliance Repair

Advance Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******* ** * **** * By far the worst experience I’ve ever had in my entire life. Please ! please ! do not chance it with this company. Go with a *** accredited company. ( ****** ******** ****** rated ) I had a tech come out and diagnose my washer machine and give me a quote for $400 to fix my washer machine. They came and changed the part and left. The machine didn’t work , the technician didn’t function check it. They came back and said that the mother board and sensor is fried. So essentially they took $400 , didn’t properly diagnose the issues then left me with a broken washer machine and asked for more money to repair it a second time ! This is all over the course of 2.5 weeks !!! Then when I tried to call to get a receipt , they wouldn’t give it to me !!! I’ve tried 5 times to call and get a receipt for the $400 that I already spent and they never give it to me. There are so many other more reputable places to call for repairs that are registered with the ****** ******** ******.

    Business Response

    Date: 20/06/2023

    Dear ***** **********,
    Thank you for reaching out to us regarding your recent Appliance repair. We apologize for any confusion or disappointment you may have experienced, and as a customer service representative, I would like to address your concerns and offer a satisfactory resolution.
    Upon receiving your appliance for repair, our technicians conducted an initial diagnosis to identify the issue. At that time, we provided you with an estimate based on the information available. Unfortunately, during the repair process, our technicians discovered additional complications that required extra parts. This led to an increase in the total cost of the repair, which was not initially anticipated.
    We understand that this unexpected change has caused disappointment, and we sincerely apologize for any inconvenience it may have caused. We also acknowledge your desire to cancel any further repairs on your appliance.
    As a gesture of goodwill and in recognition of the inconvenience you have experienced, Advance Appliance Ltd has decided to provide you with a refund for the additional charges incurred during the repair process. Please allow the refund to be processed and credited back to your account.
    We hope that this resolution helps to alleviate your concerns, and we apologize once again for any confusion or frustration you may have experienced. If you have any further questions or concerns, please do not hesitate to contact our customer support team at ************ ** ***************************. Our team is always here to listen and assist you in any way we can.
    Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
    Sincerely,
    ADVANCE Appliance Ltd.

    Customer Service Representative
    Advance Appliance Ltd

    Customer Answer

    Date: 20/06/2023



    ****** ******** ******:



    I have reviewed the response made by the business in reference to complaint ID 20165316, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** **********

Advance Appliance is NOT a BBB Accredited Business.

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