Reviews

Review Details

• Review fromNathalie R

  Date: 22/01/2024

  5 stars

  Nathalie R

  Date: 22/01/2024

  I recently had the pleasure of experiencing outstanding service from Advance Appliance, and I couldn't be more pleased with the results. The team's expertise and efficiency in addressing the issues with my appliance were truly commendable.From the moment I contacted them, the customer service was top-notch. They were prompt, courteous, and went the extra mile to ensure a smooth and hassle-free process. The technician who worked on my appliance was not only skilled but also took the time to explain the problem and the solution in a way that was easy to understand.I appreciate the transparency and honesty exhibited throughout the service, and I am delighted with the performance of my appliance after the repairs. Advance Appliance has earned my trust, and I would highly recommend their services to anyone in need of reliable and professional appliance assistance.Thank you, Advance Appliance, for your exceptional service!Sincerely

  Advance Appliance

  Date: 15/04/2024

  Thank you so much for taking the time to share your experience with Advance Appliance. We are thrilled to hear that you were satisfied with our service and the professionalism of our team. Your feedback is incredibly valuable to us, as it reinforces our commitment to providing exceptional service.We take pride in our technicians expertise and the high standards we maintain in customer service. Hearing that you appreciated their transparency and the clarity they provided during the repair process is especially gratifying.Thank you once again for trusting us with your appliance repair needs and for recommending us to others. We look forward to serving you again in the future!Warm regards,

• Review fromSherlyn B

  Date: 18/01/2024

  1 star

  Sherlyn B

  Date: 18/01/2024

  We were having issues with our washing machine. We contacted Advance Appliance Ltd. They came out to investigate our issue and provided a diagnosis. They offer a 90 day warranty. After the technician replaced the part he claimed was the issue, we attempted to use our washing machine and now the issue was worse. Our machine now continuously turns off, while previously the machine would just not spin during spin cycle. Tech came out 3 times then diagnosed another part needed to be replaced, although the original issue wasn't even resolved from the initial parts replacement. We asked to get a refund as our issue had not been resolved after paying $555 and they claim to have a 90 day warranty. The reception said they would speak to the owner regarding our concern and request. They send us an EMAIL to advise that they won't be able to give us a refund as they claim our issue is due to the different nature of the issue discovered after the visit. However, our original issue was not even fixed and after the tech replaced the part they claimed was the problem, our washing machine was worse than prior to their visit. We have tried to call the business a few times but they are not answering our calls. The line just rings and rings. Very disappointing and unprofessional on all levels. Needless to say, we WILL NOT be referring any business to Advance Appliance Ltd. We entrusted this company to fix our issue and basically threw $555 down the drain when we couldve put this money towards a new washing machine. I would be very cautious before contacting this company as they dont seem to be very concerned about customer resolution or customer satisfaction.

  Advance Appliance

  Date: 19/01/2024

  Dear *****************************,Following an internal review of the services we provided to you, we would like to clarify certain aspects. Initially, ************** was called out to address the problem with the washer. This issue was resolved, and the work carried out is covered under our 90-day warranty.However, when you contacted us again, ************** found a different issue and we responded promptly we made several visits to rectify it. Despite our best efforts, we discovered that the part needed to fix this new problem is not available and has been discontinued by manufacturers. Consequently, we are unable to continue with the repair on the new issue ************** found a process for this particular issue.We cannot refund the labor and parts costs incurred during the initial repair of the drain motor. To give you a clearer picture, here's a summary of the work carried out:1. ) ************** RJ visited your premises on Friday, the 5th, from 9:43 to 10:21. The diagnosis was a faulty drain pump that needed replacement. You agreed to proceed.2.) Technician LR visited on Wednesday, 10th, from 16:09 to 16:29 to install the new drain motor. Post-installation tests were conducted to ensure no leaks occurred.3.) Subsequent visits were made for reassessment after you reported an intermittent stop issue. It was found that the push button switch was faulty, but unfortunately, this part is no longer available.We apologize for any inconvenience caused. We communicated this information to you via email as it allows us to document everything clearly, ensuring transparency and ease of reference.Despite the challenges, we remain committed to providing satisfactory service to our customers. Please feel free to reach out to us via email if you need further clarification or assistance.Best regards,ADVANCE Appliance Support Team

• Review fromHannah S

  Date: 20/06/2023

  5 stars

  Hannah S

  Date: 20/06/2023

  I recently had the pleasure of working with Advance Appliance Ltd for a repair on my oven appliance, and I couldn't be happier with the entire experience. From start to finish, the level of professionalism and efficiency displayed by the team was truly impressive.Right from the initial scheduling process to the actual repair, their communication was clear and prompt, making it easy for me to stay informed throughout the process. The technician who visited my home was not only knowledgeable but also extremely courteous and respectful of my time and property.The best part is that my oven is now working perfectly, as if nothing ever happened! It's evident that the team at Advance Appliance Ltd takes great pride in their work and is committed to delivering top-notch service to their customers.Additionally, I appreciate the transparency in their billing process. They provided me with a detailed payment receipt, both printed and emailed, ensuring that I have a record of the transaction for my reference.In conclusion, I wholeheartedly recommend Advance Appliance Ltd for all your appliance repair needs. Their exceptional service, customer-focused approach, and commitment to excellence make them the go-to choice for any appliance-related issues. Don't hesitate to give them a call you won't be disappointed!

  Advance Appliance

  Date: 19/01/2024

  Thank you for taking the time to share your positive experience with us. We are overjoyed to hear that you were satisfied with our services, from the initial scheduling process right up to the actual repair.At Advance Appliance Ltd, we pride ourselves on delivering professional and efficient service, and your feedback affirms the hard work we put in every day. It's fantastic to know that our communication met your expectations and kept you informed throughout the process.We're delighted that ************** was able to not only resolve the issue with your oven but also provide a respectful and courteous service during their visit. Ensuring that your appliances are working perfectly and respecting your time and property are both top priorities for us.Your comments about our transparent billing process are greatly appreciated. We believe in providing clear and detailed receipts to our customers, so they have a complete understanding of the transactions.Your recommendation means a lot to us. It is our commitment to deliver exceptional service as standard for our customers, and we're glad to hear we hit the **** for you.Please don't hesitate to reach out for any future appliance repair needs. We look forward to serving you again.