We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Go Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:27/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date May 13 2023
    Amount 64661$
    They clained the car is accident free but in reality it was accidented and badly repaired even though the carfax looks clean so the car is not worth the price that i paid thinking it was in mint condition original paint.
    They clain 30 days exchange and they don't respect it
    They forged my signature to register the car in my name even before i see the car in person
    They added 2000$ to the selling price because i paid cash instead of financing
    The forced to buy a protection plan that I didn't need
    They distracted me during my inspection and pur pressure on me and rushed during my inspection
    Car has multiples flaws broken grill microphones and camera defect rust and peeling paint panels and bumpers misaligned ...

    Business Response

    Date: 18/07/2023

    Hello. Our general sales managers **** ****** has reached out to ****** to resolve this issues in June. Let me know if anything further we can assist with. 

    Customer Answer

    Date: 18/07/2023



    Complaint: 20241580



    I am rejecting this response because:

    No body reach out to me since i placed this complaint 

    The issu is still no solved




    Sincerely,



    ****** ****

  • Initial Complaint

    Date:21/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 16 I purchased a 2012 *** ****** from Go Auto yellowhead. july 18 I went back ( 1.5 hours one way) to pick it up. Check engine light came on that night, then went out next day. I thought nothing of it cause this vehicle had just passed an inspection from go auto. I dotn drive much, so didnt notice alot the first few drives. After a week I knew it wasnt 'just me' and something was wrong with it. The rpm will fluctuate while driving. July 25 and 26 I phoned to complain, but the sales person 8 dealt with was avaliable. NO ONE EVEN RETURNED MY CALL. July 27 my bf phoned to complain, and they told him bring it in, and they will diagnose it, but no guarantee if they will do anything. July 28 we returned the vehicle. That morning I had a mechanic in my own town test drive it to confirm something is wrong. He did not put it through his shop, but from a test drive, he said there is transmission problems. I told go auto all of this. **** the ***** ******* says there is nothing they will do as I didnt buy the warranty. But they could put it on diagnostics for $150. Meanwhile yesterday we were told it would be free. We argued. Then he agreed to test drive it and diagnose. So they drove it, and said they needed to look into it further, and the vehicle would have to stay the night and cool off. The next day they would diagnose it for $150. I argued again, they were going to charge me tomorrow, for what they promised TWICE would be free today. I walked out. **** followed me out the door, and said he wanted to make it right. They would diagnose for free. The following week he phoned me to say the vehicle needs a new transmission. They have a policy that if any major mechanical issues within 30 days, they take it on trade. He wouldn't tell me trade value until 2 weeks later. Vehicle Cost- cost of transmission. I'm not willing to trade in. Took it to ********** ******* in Camrose, and was told they didn't want to charge me for what goauto should fix. So here I am

Go Auto is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.