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Business Profile

Car Dealers

Sundance Mazda
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/09/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a $ 500 refundable deposit on a vehicle. We did not proceed with the purchase. It has been over a month and I am being given the run around and still have not had my deposit returned. I find the people that I have been dealing with at this dealership to be very unprofessional.

    Business Response

    Date: 21/09/2022

                 The complainant and his daughter
    came into the Sundance Mazda to purchase a vehicle at which time there was a subject-to
    on the deal. Later we were informed that they no longer wanted the vehicle and
    wanted their deposit refunded. Sundance Mazda agreed to the refund and informed
    them to please come in to the dealership so that the deposit could be refunded on
    the same credit card as it was taken on. This was August 4, 2022. Sundance
    Mazda has phoned and texted the complainant and his daughter several times in
    August and September to try to arrange a time for them to come in and get the
    refund processed. However, neither the complainant or his daughter responded
    and we have been unable to complete the refund. Please have the complainant
    phone **** ***** to arrange for the refund.

    **********

     

  • Initial Complaint

    Date:15/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was considering purchasing a vehicle from Sundance Mazda and the sales person told me to put a $500 deposit to hold the car because they claimed it was the only one. I asked repeatedly, as did my daughter, if the deposit was fully refundable. The assured me and my daughter, repeatedly, that it was fully refundable. I went to purchase the vehicle and the payment they told me was actually a bi-weekly payment, not a monthly payment like they said so, since that payment would be too high, I said I would not be purchasing the vehicle. When I asked about my deposit, they said they weren't sure they could refund me. They made me wait two days and then told me they would not give me back my deposit. This is absolutely unacceptable because I asked repeatedly if it was refundable. Can somebody please help me resolve this issue? Please note, they made me initial a form to when I left the deposit, that's why my daughter kept asking if the deposit was fully refundable, now they say because I signed the form it is not refundable. They explained the form was only to hold the vehicle. My daughter is a witness to all of this, even in the dealership when they were dishonest about the monthly payment.

    Business Response

    Date: 19/07/2022

    On July 18, 2022 Sundance Mazda received a call from the customer's daughter which was answered by the General manager. They were able to resolve the miscommunication and he spoke to the client and found a resolution that she was happy with.

    Customer Answer

    Date: 20/07/2022

     

    Better Business Bureau:



     

    My problem has been resolve with the company. 





    Sincerely,

    **** ********

Sundance Mazda is BBB Accredited.

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