Complaints

This profile includes complaints for The Brick Warehouse LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Brick Warehouse LP

  16930 114 Ave NW Edmonton, AB T5M 3S2

• 

  The Brick Warehouse LP

  565 West Hunt Club Road City of Ottawa, ON K2G 5W5

• 

  The Brick Warehouse LP

  747 Notre Dame Avenue Sudbury, ON P3A 2T2

• 

  The Brick Warehouse LP

  1525 Pitt Street Cornwall, ON K6J 3T9

• 

  The Brick Warehouse LP

  200 Bell Blvd. Belleville, ON K8P 5L8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dining table from Bricks store in ********* for delivery in ******. Before we conclude the purchase, I was told that the delivery of the furniture comes with free installation. This was good proposition and I purchased the dining table. The dining table was delivered on June 19th after a few drama as the delivery truck went back after they had arrived in my place the second time claiming that I wasted their time and that the delivery would have to be rescheduled. They left and then returned after few minutes and delivered the furniture. When I inquired if they were going to install the furniture as that was part of the purchase agreement, they told me point blank that I should install the furniture my self as "it was easy to be done" . I called Bricks to explain this to them and they have been tossing about between their office in ****** and *********. When they finally spoke to me they told me they will come for the installation however I have to pay for the installation at a cost of 100$. I believe this is unethical and that I was lied to so they could sell their goods. Please intervene. They should come do my installation.

  Business Response

  Date: 25/06/2025

  Hello,

  We have reviewed this customer's account and they were not charged $100 for this service request. The service is confirmed for June 29th and costs $0. We have already provided this customer with what they're asking for and consider this matter resolved. 

  Thank you

  Customer Answer

  Date: 27/06/2025

  Thank you for your intervention. They called me and confirmed that they will come on June 29th to provide the service. I will provide further confirmation on June 29th after they have done the job. 
  

  Thank you 

  Customer Answer

  Date: 29/06/2025

  I wish to update that this issue has been resolved amicably. Thank you for your kind intervention 

• Initial Complaint

  Date:24/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a kitchen table (for a 80 year old lady who was extremely excited to get her new table) through the Brick website -on June 18th the table was to be picked up at the warehouse the same day I got a email for the order with a confirmation number 3 hours after placing the order.I got an email saying the order was cancelled &my money was immediately *********** thinking maybe it was a postal code error i re-ordered ****** went into corporate office (since i was physically there anyways)they told me to go to the location next door to inquire-so I did the girl there was very friendly & made some phone calls to inquire-she said it didnt make any sense why they would cancel the order.The next day..(7am) I got an email saying they cancelled the ************ refunded the ******** money came through....i contacted CC later in the day to ask why the money was not refunded-they said it was refunded on their end and it was my bank holding the money, so I contacted my bank- they confirmed to me that the brick took the money & no refund request was made from the brick to my bank...another day passed-still no money- so i contacted c care again they said the money was refunded...the day passed... still no money- the weekend passed- still no money-5 days pass- still no money- i called corp office asking for an explanation and where is my money?the put me thru to c care -the person was so rude.. they wouldnt give me any explanation to why the order was cancelled...twice- or why the first one was refunded immed but 5 days later...i still didnt get my refund & can they cancel an order yet keep a customers money & give no explanation they hung up on me today day 6- they told me my order was a fraud thru *******- i was shocked as ive never used shopify they told me i had to wait another day for my refund & wouldnt explain why shopify was involved i dont have the shopify app & have never used it the brick took the money from my acct today is june 24 still no refund

  Business Response

  Date: 24/06/2025

  Hi Team,

  The customer has been provided with all the necessary information by the team. As explained, it takes a certain number of business days for the refund to appear in the account.
  The customer was rude to the agents over the phone and ended the call abruptly. Since all relevant information has already been shared, we will not be engaging further on this matter. We consider this case closed from our end.

  Thank you

• Initial Complaint

  Date:24/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear officer, I am writing this complaint regarding an unresolved issue with my recent purchase from The Brick ***************** location (*************************************************************)I purchased a sectional sofa from The Brick (*****************) on June 6, 2025, for $3,158.28. The first delivery and installation attempt on June 8 was extremely unprofessional. The delivery team mishandled the installation, caused visible floor damage, and failed to complete setup due to improper installation. They ultimately took the sofa back with them.A replacement delivery was made on June 11. While the second team completed installation, the sofa arrived with two defective headrest components:1.A discolored and scratched corner headrest.2.A scratched adjustable headrest.The second team acknowledged these defects upon delivery.Per The Bricks policy, I emailed customer service to report the issues on the same of the delivery, June 11, within the 2-day window after delivery. The salesperson Vee I spoke with also confirmed that customer service would follow up. Ive followed up by email again on June 18. As of today, June 24, 2025, I have received no response or communication from The Brick.The Brick has not attempted to resolve the issues. Despite reporting the issue in a timely manner and following up by email and phone, I have received no communication, updates, or resolution from The Brick. I have been completely ignored.The desired resolution I am looking for: 1. Replacement of the two defective headrest pieces. 2. Repair or reimbursement for the floor damage.Ive attached the damaged flooring and defective headrest photos for your reference. Thank you for helping me resolving the issues.

  Business Response

  Date: 01/07/2025

  Hello,

  A replacement was delivered yesterday June 30th. We would consider this resolved. 

  Thank you

  Customer Answer

  Date: 02/07/2025

   
  
  Complaint: 23511468
  
  
  
  Hello Camila,

  Thank you for your continued support and effort for monitoring this case.
  
  I am satisfied with the replacement of the defective sectional sofa and consider this aspect of the issue resolved.
  
  However, the issue of the floor damage caused during the first delivery attempt remains unresolved. I have provided clear photo documentation and a detailed explanation, but The Brick denied responsibility without a proper investigation or followed up on my response to their denial. I'm still waiting to hear back and remain open to resolving this fairly. I’ve attached the email conversion for your reference.

  Thank you again for your continued assistance.
  
  
  
  Sincerely,
  
  
  
  Kayla Han

  Business Response

  Date: 03/07/2025

  Hello,

  Again, this is already completed. A property damage claim 15379 was submitted on June 24th. 

  Thank you

  Customer Answer

  Date: 04/07/2025

   
  
  Complaint: 23511468
  
  
  
  I am rejecting this response because: While the Brick has stated that a property claim was submitted on June 24, I haven't received any resolution or compensation regarding the floor damage. I have clearly stated that I disagree with their denial of responsibility of floor damage, and I've provided supporting evidence. To data, there has been no follow-up from the Brick on this issue since my last response to them on Jun 27. I would appreciate clarification on what steps the Brick intend to take to resolve the damage. 

  
  Sincerely,
  
  
  
  Kayla Han

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mattress and boxspring Sept * 2024 at the brick . Was $ *** on sale for $***. By March 2025 the whole side collapsed. I submitted a claim under the manufacturer's warranty saying my mattress was defective and was approved. I was told to go pick out a replacement one. I went today June 9 2025 and was asked if i used the bed every night...I was a puzzled and said of course I do it's a my bed. They then told me the mattress I bought was not an everyday bed more a bed for a teenager or guest bed. I was shocked as I've never heard of this before nor was I told about it when purchasing it. As I of course didn't want the same mattress I chose one that was $****** . $***** more which they said was more supportive. I have no problem with that,the problem is the delivery charge. I assumed because the mattress was defective under the manufacturer's warranty there would be no delivery charge. I even asked for my money back and they said they couldn't do that. In my opinion I should not have to pay delivery for this mattress as is was considered defective. The delivery fee was $***** plus tax

  Business Response

  Date: 16/06/2025

  Hello,

  The manufacturer covers the cost of the product itself under warranty, not any additional services like delivery. These are to be paid by the customer if required. Our ********************** team is willing to cover half the delivery fee as a gesture of goodwill. No further compensation will be offered. 

  Thank you

  Customer Answer

  Date: 17/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ******, and Im filing a complaint against The Brick in ********, ********, regarding a damaged bed set and chest I purchased on May **, 2025, for my daughter.When the items were delivered, several parts were defective: the chest drawers were misaligned, the bed had broken wood and dents, and the headboard was oversizedmeant for a queen-size bed instead of the full size we ordered. We reported the issue immediately and asked for a refund, which was denied. Replacement parts were sent after a delay, and we were told no refund or exchange would be possible because the product was partially assembledeven though it arrived damaged.The salesperson failed to mention that the headboard was shared between full and queen sizes, which affects the beds proportions. We followed all proper procedures to resolve the issue, including submitting photos, emails, and visiting the store in person, but we still havent received a fair *********** requesting a full refund or a reasonable exchange. I hope this complaint leads to accountability and a just outcome.

  Business Response

  Date: 10/06/2025

  Hi,

  The customer has been provided with all relevant information by the store team. The *************** comes with a Queen headboard. The store team has previously processed an exchange for this and informed cx that it comes with a queen headboard. Store team is currently awaiting the customer's response, as the customer requested to be contacted via email.

  We kindly ask the customer to contact the ********************** directly for further assistance, as they are waiting for the customer's reply.

  Thank you

  Customer Answer

  Date: 17/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thanks for your assistance. The Brick has demonstrated once again that the Consumer Satisfaction is its priority. 

  We thanks to the staff for the support and solution to our problems. Big thanks to everyone for their assistance. 

  
  

  
  Sincerely,
  
  ** ******

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch set at the Brick Store on December 29th of 2024 which turned out to be a very stressful. The salesman that sold me the couch set was misleading and strait out lied to make a sale. I walked in the store and noticed a couch set that I was drawn to look at. I was looking at couch that was marked at 60% off and the love seat was regular price. He told me that he has worked for the company for many years and mentioned if I was interested in the couch set that he would give me 60% off the love seat also but that he could only offer it that day only. I phoned my son and talked with him on what I should do as it seemed like a great deal. I decided I wanted to purchase the set because I couldn't pass up this great deal. When I drove home that day, I looked up the couch set on the internet to find out the width of the couch to find out the couch and love seat were on sale at all the other brick stores for ****** for the couch and ****** for the love seat. That is what shows on my purchase invoice but that's not how it was sold to me. I was told 60% off the regular price of the couch and the love seat. The couch was ******* and ******* for the love seat. What shows on the invoice is actually lower than the 60% off the set. It's the same number amount that was advertised all over the web. I have pictures showing the 60% off the couch and love seat at regular price. In the end the sales guy and the store itself mislead customers thinking they were getting the deal of a lifetime being offered 60% off the couch and love seat but only that day. The main reason I'm contacting you is the warranty on defects in the product that they will not honor even with paying for warranty. I've attached pictures showing the front of the arms being concaved. Not enough pile cushion on front of love seat. Stitching is stretched on seats and cushions are different thickness. if you could email me, please can be more detailed. I look forward to hearing from you.

  Business Response

  Date: 07/06/2025

  Hello,
   
  The customer states they are contacting the BBB due to their warranty not being honoured. It is important to note that we sent out a technician to their home for claims 15781689 & 15781688 and the technician determined there was no defect present with any part of their purchase. There is no further assistance to be provided here as there no problems with the product. We consider this matter closed. 
   
  Thank you

  Customer Answer

  Date: 15/06/2025

   
  
  Complaint: 23416263
  
  
  
  I am rejecting this response because: Please note that I will not accept the Bricks robotic response there is no defects with any part of this purchase. It is clearly evident in the pictures (more can be provided). I've had many friends and family agree that this is not proper after comparing the love seat with the couch. I didn't purchase furniture from the dollarama dollar store. I expect a level of quality I was promised when purchasing this couch set. not to be told to bad it is what it is. the service tech did show up at my house only for a breif moment to rudely inform me that the flaws in my love seat are considered standard with this product. A couch and love seat that almost retails for almost 3,000.00. He was in my home less than 5 mins. I was pressured in purchasing ext warranty only to be rudely pushed back on repairs needed. I had problems with the Brick from the start of my purchase. Ive been violated with deceptive marketing practices anlong with outright false statements from the sales rep. I've always felt betrayed on how I was sold this couch set an cant help but think how many people have been deceived with shady sales practices. Now I have the stress of a company that will not honor and fix warranty defects on quality flaws. If Im not able to receive a positive response I will move forward and contact the consumer protection agency and request a formal investigation on the brick NE location. Not only for warranty issues but also fraudulent sales practices. something I should have perused in the beginning. 
  
  
  
  Sincerely,
  
  
  
  Ian Currie

  Business Response

  Date: 23/06/2025

  Declined, see previous response. 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a Tempur-Pedic mattress purchased from The Brick Clearance Centre in ******** on March 5, 2025, for $1,898. At the time, the salesperson assured us it was a firm mattresssomething essential for my spinal health. That was the main reason we decided to invest in this product.During the first days, the mattress seemed firm. However, within a few weeks, it became noticeably softer. Though it appears flat when checked with a ruler, it no longer provides the support promised, and it sinks considerably when I lie down, especially in the lower back area.The base is not the issueit was purchased from the same store and is made of solid wood and metal. The mattress itself is the ********** a result, I have developed severe back pain. I had to visit my ******* *** prescribed pain medication and recommended that I sleep on a firm mattress for recovery. I am attaching the doctors note for reference.I submitted a warranty request to The Brick, but they rejected it due to lack of visible sagging. However, this does not reflect the real issue: the mattress has lost its firmness, which directly affects my health and sleep.This situation goes against the Ontario Consumer Protection Act, which states that products must be suitable for their intended use.I respectfully request either a replacement with a properly firm mattress or a full refund. I am currently forced to sleep on the floor while waiting for a resolution. If no action is taken, I will file a complaint with the *************************************** Delivery.

  Business Response

  Date: 03/06/2025

  Hi,

  The customer has been provided with all relevant information by the store team. This product comes with a manufacturers warranty, and based on the details shared by the team, there is no manufacturer defect found in the mattress.
  To qualify for a replacement under the warranty, the sagging measurement must be 1.5 inches or greater. In this case, the mattress does not meet that requirement.
  It appears the customer is experiencing a comfort issue. Unfortunately, comfort preferences are not covered under the manufacturers warranty.

  We consider this case closed from our end.

   

  Thank you

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box spring and mattress from the Brick on May 18z The Brick committed to delivery of both on May 24. On May 24 the delivery people only came with the box spring. They said they werent sure what happened to the mattress and to call my sales agent. I called the sales agent who arranged a new delivery date the following Saturday for the mattress. On may 31 the delivery people arrived, there was two guys. One guy stayed in the truck while the other guy removed my previous mattress solo scratching the length of the staircase wall paint to bring it downstairs. The other guy attempted to bring in the new mattress solo accidentally lost balance and toppled over my hanging plant and breaking a branch. After they left I realized that the mattress did not feel nor look like the one I purchased. I called the Brick right away and sure enough the wrong mattress was delivered to me. They told me the delivery guys would be back same day to bring the correct mattress. I got an update around 5pm that they would be there at 6pm. At 6pm no one arrived. I called the brick several times no one answered. It was now almost 7pm. The sales agent texted me to let me know that my mattress had been delivered to an alternate house and cant get ahold of this person and that they would call me tomorrow. I did not order a mattress that would be used or in someone elses house. This is not a proper resolution. I bought a brand new mattress and have spent two days waiting at home for delivery from the Brick without proper communication about when they are coming.

  Business Response

  Date: 07/06/2025

  Hello,
   
  As has been discussed with store staff, this customer is set to reach out to management at their local store after the unwanted item has been collected to discuss a compensation offer. This collection has been confirmed for today the 7th. 
   
  Thank you

• Initial Complaint

  Date:20/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April **, 20**, I purchased a mattress at The Brick. Before purchasing, I was told the mattress would be available for pickup on May *, and to contact the store if I didnt hear anything by April **. I received no communication by then, so I reached out via customer service chat on May 1 and was told the mattress would not be available until May *. I had already arranged for my old bed/mattress to be removed and could not reschedule, leaving me without a bed. When I called the store, I was told there would be no mattresses on the truck for May *, if I didnt hear by Friday noon, I should call again. I did not receive a call and was then told again the mattress would not be arriving until May *. I spoke with the operations manager, he arranged for a delivery on May *. The mattress was delivered, I signed for it, and the delivery team took a photo of it inside my home. On May 1 prior to delivery, I spoke with the sales manager, ******, and he agreed to issue a $*** partial refund due to the inconvenience. He confirmed he would process the refund after delivery and it would take ** business days. I provided my credit card information again during this call. By May * I had not received the refund. I waited a few more days, then called the store on May **. I was told there was no record of the refund. ****** later returned my call and stated he could not process the refund because I never reported the mattress as delivered, something I was never instructed to do. He also falsely claimed I had not provided my credit card information, which I had done on May 1st.When I asked for a larger refund due to the poor customer service and confusion, ****** became defensive, dismissive, and blamed me multiple times. He told me he was not obligated to provide a refund at all and made a veiled threat to tear up the piece of paper with my refund details. His behaviour was unprofessional, rude, and unacceptable, especially considering I had spent over $***** at the store.

  Business Response

  Date: 21/05/2025

  Hello,
   
  The Brick currently does not offer compensation for delays. The refund issued was a courtesy exemption to this policy, aimed at maintaining positive customer relations. Therefore, we will not be providing a higher settlement amount, as we were within our rights to offer no compensation initially. Additionally, the refund of $*** was processed on May ****. Due to standard banking delays, refunds may take up to * business days to reflect in your account. Given that the recent weekend was a long weekend, the * business days have not yet elapsed, and the customer has not yet received their refund. At this time, we kindly ask the customer to exercise patience and allow the full * business days for the courtesy refund to appear in their original method of payment. As the order has already been delivered and the refund has been issued, we consider this matter resolved.
   
  Thank you

  Customer Answer

  Date: 21/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: this response clearly misrepresents the nature of my complaint and fails to address the actual issue. My concern was not related to a "shipping delay" but rather the inaccurate and misleading information I received from The Brick regarding the timeframe for receiving the mattress. Based on this misinformation, I proceeded with a significant purchase I would not have made had I been properly informed.
  The refund in question was not initiated proactively by the company, it was only processed after I called to follow up. There was no indication of a refund in my customer file at the time of my inquiry. This refund was promised by May *** but was not actioned until I intervened. There were no holidays between May *** and May **** to justify this delay.
  I have exercised patience throughout this process, but I do not accept being treated poorly or being threatened. The level of customer service I received was unacceptable, and The Bricks response does not reflect accountability or an understanding of the issue raised in my original complaint.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:20/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an under counter fridge freezer drawer combination. Unfortunately it is too small for the space. I was given the impression that I could return the fridge within 48hours of delivery. I called the store and told them I wanted to return the unit and they refused saying it was a special order unable to be returned for any kind of refund. I was told it was a one off but stores like **** have the same unit. The ******** operates via commission sales - returning my unit would take a large chunk out of his pay.I have never spent this kind of money on a unit that is the wrong size and unable to be returned.Please help me get a refund.Thanks.

  Business Response

  Date: 21/05/2025

  Hello,
   
  It is the customer's responsibility to provide accurate measurements for their space at the time of purchase when ordering appliances. Our team cannot determine the size specifications required for a customer's residence. In this instance, the customer did not take the necessary precautions to measure their space, and therefore, The Brick cannot be held responsible for any resulting issues or absorb the costs associated with this oversight. Furthermore, the customer opted to purchase a custom-made product, which is non-returnable. We are fully within our rights to deny this return request. Consequently, we will not be processing a return for this item and consider this matter closed.
   
  For anyone with questions regarding the policies related to this decision, they can be reviewed at any time here: ********************************************************************.
   
  Thank you