Heating and Air Conditioning
Romaniuk Heating & Air Conditioning Ltd.
Complaints
This profile includes complaints for Romaniuk Heating & Air Conditioning Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 19 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:25/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against Rominauk for their subpar service and the resulting significant damage to my property located at Edmonton, AB. Despite my attempts to resolve the issue directly with the company, I have encountered an unacceptable level of negligence and lack of accountability.
On 6/28/2023, I contracted Rominauk to install an air conditioning unit at my rental property and paid them $6,825 CAD. The installation, however, was improperly executed. Notably, the team altered and failed to correctly reconnect segments of the piping connected to my furnace. This oversight has led to a severe water leak, which subsequently resulted in extensive water damage to my basement, including the development of mold, posing health risks and property damage.
The direct consequences of this flawed installation have not only been distressing but also financially burdensome. Despite my efforts to contact Rominauk and address this grievance, my concerns have been met with disregard. The company has failed to acknowledge their responsibility or provide any form of remedial action.
Therefore, I am seeking assistance from the ****** ******** ****** to mediate this matter to make them responsible for the damage to my property and properly fix and address it.
Business Response
Date: 31/01/2024
Hello ******,
We're truly sorry to hear about the troubles you've experienced. It's important to us that our customers feel heard and supported.
We take great care to outline the responsibilities and coverage of our work, which was communicated to you during your conversation with our Operations Manager last week. We regret any misunderstanding that may have happened; please know that our team followed the standard protocols during the install process this summer. The damages you are referring to are not within the scope of our installation services that were done in June.
If you would like any assistance in finding an appropriate service provider to address and repair the water damage, please do not hesitate to let us know!Customer Answer
Date: 31/01/2024
Complaint: 21198152
I decline this response for the following reasons: The leakage and resultant damage within the property occurred due to the installation of the air conditioning unit. During this installation, the installer replaced parts of the piping, a process which unfortunately led to a joint coming undone, causing the leak. Conversations with another employee from your company confirmed that the installation was subpar, although I prefer not to reveal his identity to protect him from potential retaliation. It's widely understood that working with plastic pipes and joints, like the ones involved here, often leads to other parts being affected when some are replaced or disturbed. As the last ones to handle these components, your company bears the responsibility. A thorough inspection by your installer of the entire pipe system he interacted with should have been standard practice to ensure no further issues were caused. It is unreasonable to expect a customer to engage a third party for verification of a job rightly expected to be completed correctly. I also sought opinions from independent third-party companies, who, unaware of your company's involvement, attributed the fault to the installer. Given your refusal to accept responsibility, I am compelled to make this matter public.****** *********
Initial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid 6500.00 for an air conditioner and thermostat in July of 22 which took numerous visits from technicians to make it operational. However when I tried to use it in May it would not produce cold air. I have called Romaniuk to try and resolve this problem four times this week alone and no one will call me back.Business Response
Date: 08/06/2023
This concern was handled back in early May.
Customer Answer
Date: 08/06/2023
Complaint: 20036781
I am rejecting this response because:
Per their written guarantee I am entitled to a 1000.00 payment because they did not repair the unit within 24 hours.
Sincerely,
****** ****
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