Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A work order for my flooring replacement was opened right before the pandemic hit in 2020. I was called and informed that my assessment would have to wait until further notice. In 2021 someone came and assessed the damage. I was told at that point that it was a manufacturing defect and that because of supply chain issues I would have to wait until after that was resolved. And then I never heard from anyone again. The work order was closed and that was it. I contacted home warranty and tried for mediation and they declined. I contacted their customer service department, was told to send an email with the issue and the emails which I have also attached here and I have not heard from them. That email was sent on May 8th 2023. All I am asking is for my home warranty to be honoured and my flooring to be replaced. I have completed, signed documents from all the other issues that were noted in my one year inspection, but not this one. Further proving that it was not completed.

• Initial Complaint

  Date:13/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a homeowner at ******* ** *******, Edmonton. I purchased a new home from Rohit, with a walkout basement backing to the pond, and I paid a premium for this view. After I moved in May 2022, I contacted Rohit' very regularly about rough grading timeline to plan for landscaping. Rohit also holds my landscaping deposit. I was repeatedly told it would be done by summer 2022, so I contacted contractors and negotiated prices based on the timeline give. However the timeline kept getting pushed back from summer 2022, fall 2022, and before snowfall 2022, and finally 2023. I had to build a temporary sidewalk costed over $1,000 for materials in order to access the backyard in winter. I had to postpone the sidewalk and landscaping schedules multiple times due to the delay. I paid deposit to secure the spot. Starting early 2023, I tried to contact multiple Rohit departments to escalate this situation and was promised multiple times by different Rohit staff that I will get rough grading approval by June 2023. I rescheduled sidewalk and landscaping to start on July 24 based on this. I was recently told on June 28 by Rohit site superintendent that rough grading is completed, waiting for City approval. This review process takes 2-3 weeks, thus July 24 should work. Then I called him again yesterday, and was told that he had no idea about the current status, and asked me to call 311. Another staff from Rohit grading told me in a separate email that he was not aware that my rough grading was done. I called 311 and was told no request has been submitted so far, making July 24 impossible to start. Due to this delay, my contractor increased the pricing by $2,000. Rohit needs to show respect and integrity, and should be responsible for 1. loss of a useable backyard for 2 years 2. economic loss I suffered due to the delay. 3. apologize for the misleading and misinformation. The City also requires rough grade must be approved within 18m after building permit is issued.