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Business Profile

Hot Tub Dealers

Sun Ray Hot Tubs & Patio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Dealers.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 28, ************************************************** full for it to be made. We were originally quoted that it would be finished and ready within 4-8 weeks. It is now March 22, 2025 and the cover is still not ready and they will not give us a date of completion. We call almost every week and every week they tell us a different answer.

  • Initial Complaint

    Date:24/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to deliver product. Promised mid September, paid in full for hot tub cover. No calls returned, visited store multiple times, promised again in a few days or weeks. Every excuse possible. Got yelled at today on the phone by salesman when asking about cover. Asked for refund told no.

    Customer Answer

    Date: 10/02/2025

    Sunray contacted me on January 30 and said my cover was ready for pickup. I was not able to pick it up until Saturday February 8. They had no comment regarding this transaction nor explanation for why the factory that went out of business was back up and running. Thanks so much for your help, without it Im sure I would still be waiting. 

  • Initial Complaint

    Date:24/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2020, put a $2500 cash deposit down for a hot tub we were told our new tub would be manufactured and delivered in February of 2021. Had an electrician come and install the required power cord/breaker box/plugs etc. costing an additional $1200. Many calls were made and constantly given a fabricated story. When calling the company now and asking how long the turn around time is for a new tub, it is 3-4 months exactly what we were told when we first put our $2500 deposit down and which is why we went with this company. Went in person and met with deflection and excuses, it is November 2023 and we have yet to receive our money back or our product. As a business owner I’m disgusted how this company treats people, they are liars, thieves and a group of **** *******.

  • Initial Complaint

    Date:26/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid a deposit of $2500 to Sun Ray Spas on January 23, 2022 for a hot tub to be manufactured and delivered in 6-8 months or less. It is May 26, 2023 and we are still waiting with no delivery date. We would like our hot tub or our deposit returned. *** ******* ****** ** ******

  • Initial Complaint

    Date:30/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2022 I had made the decision to buy a hot tub for my home. I went with Sun Ray Spas and was told about a four month timeline to receive my brand new tub. Over the last year I was given multiple stories and timelines. Most of them were regarding the manufacturer and that they were behind. I've since learned that there are multiple buyers who have been getting the same line of reasoning for not receiving their product. This after paying a deposit of $3000.
    I went into the business multiple times to check in and see about my hot tub. I was frequently met by staff at the shop who were disrespectful, dismissive and did not try to come forward with any solutions. When asked why the business continues to take orders and deposits despite being behind and incapable of delivering the product, they have no answer.
    Eventually after almost a year of waiting and seeing multiple experiences such as mine on this website I decided to ask for my deposit back. Sun Ray spas was unwilling to do this despite not having my hot tub. They suggested I come in and buy patio furniture. Why would I make a purchase from a business that I am not happy with. This business has done nothing to rectify the problem for me and many others, why should they gain our business?
    I'm working with my credit card company to recover my deposit. I've never heard from Sun Ray spas since rescinding my order. They have zero interest in pleasing their customers.
    As I do the math on all the deposits they have potentially taken from hard working families I'm appalled that they are not being investigated for fraud and shut down immediately. I hope this business will be looked into and hopefully not continue to be permitted to conduct business and steal from families.

Sun Ray Hot Tubs & Patio is NOT a BBB Accredited Business.

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