Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Je veux mettre fin a model de contrat de vente de vehicule que je viens d essayer je n aime pas ..,mon numérod ordre est ******* ** ** **********  Je n ai pas payé car je l essayais, mais on me dit que si je ne mets pas fin apres 8 jours voua allez me charger. Alors je veux mettre fin. commemt faire vous ne donnez aucune instruction

  

  Business Response

  Date: 23/11/2023

  Bonjour,
  
  Je suis désolé que vous n'ayez pas été satisfait de notre modèle d'acte de vente. Si nous pouvons vous aider d'une manière ou d'une autre avec la plateforme, faites-le-nous savoir. Comme vous l'avez demandé, nous avons annulé votre essai gratuit et garanti qu'il n'y aura aucun frais sur la carte de crédit enregistrée. Vérifiez vos courriel pour la confirmation s'il vous plaît.
  
  Merci pour votre retour, bonne journée.
  
  cordialement,

  *****

• Initial Complaint

  Date:06/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can see that this is happening quite often with this company. I loathe companies that do this to people, taking the money from their accounts.
  I have applied the free trial on 28th of June and used the account within the trial and canceled it. Somehow the subscription was reinstated!
  The company can see clearly that I havent used the account since then and yet blatantly refuse to give my money back!
  This is FRAUD! what you are doing and you dont leave your customers other option than complain, leave bad reviews and even take the legal path forward.
  You must send my money back into my account ASAP. This is unacceptable!

  

  Business Response

  Date: 07/11/2023

  Dear *****,
  
  
  We acknowledge your concerns regarding the subscription charge from LawDepot, and we appreciate you bringing this to our attention.
  
  Upon my review, you signed up for our 7-day Free Trial Subscription on June 28, 2023, and have access to a Business Plan document on June 28 and July 20. Since there has been no cancellation on file within the trial period, a monthly subscription began. 
  

  We understand your concerns about the account being reinstated. Kindly note that you will need to enter your CVV number on the payment page in order to reinstate the subscription. Please be assured that this information is confidential and encrypted for your security. LawDepot does not have access to this sensitive data, ensuring your privacy and protection.
  
  Our charges are based on a monthly subscription model rather than individual user activities or usage. We want to assure you that we provided trial and renewal information both on our website and through email confirmations sent to you.
  
  We can confirm that we sent two emails to you pertaining to your order and membership details. The first email was dispatched on the trial start day, June 28, 2023. This email contained information about your trial period as well as details about the renewal process.
  
  The second email was sent on July 6, 2023, specifi***** concerning your membership. We understand the importance of these communications and have taken measures to ensure that all necessary information was provided to you.
  
  According to our refund policy, LawDepot® is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.
  
  For more detailed information about our refund policy, please refer to our Terms of Use at this link: *************************************
  
  Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.
  
  Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.
  
  Regards,
  
  
  *****

  Customer Answer

  Date: 07/11/2023

  
  
  Complaint: 20832840
  
  
  
  I am rejecting this response because it is unethical to take my money after I stopped using the website. Any other professional and reputable company would refund the money to the client. This is not how you build a loyal clientele! It is really unacceptable your attitude towards customers and I demand to have my money refunded.

  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 07/11/2023

  Dear *****,
  
  We understand your disappointment, and we sincerely appreciate your understanding of our billing structure.
  
  Our charges are structured on a monthly subscription model rather than individual user activities or usage. We offer unrestricted service throughout the month, ensuring you can access it whenever needed. It's important to note that LawDepot does not monitor your accounts or activities. We provide you the flexibility to subscribe or unsubscribe from our services according to your needs. As we hadn't received your cancellation, the monthly charges continued until the cancellation was submitted on November 6, 2023.

  
  According to our refund policy, LawDepot® is not obligated to refund charges for free trials that have been properly converted to paid product access. 
  
  For more detailed information about our refund policy, please refer to our Terms of Use at this link: ************************************
  
  Regards,
  
  *****

  Customer Answer

  Date: 07/11/2023

  
  
  Complaint: 20832840
  
  
  
  I am rejecting this response because you keep on going around circles and refuse to do anything for to the customer in order to have a positive outcome. I hope people can see all the complaints that  are against your company and do not proceed to pay any money to you.
   It is an absolute disgrace what you are doing to people. Shame on you!
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:20/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial membership to get an eviction letter for my property, on 10-01-23 and they charged me $35.00 before the trial membership had even expired.
  Also, when they did that I couldn't even still use the website to do anything more, which means I paid for it and couldn't use at all.

  

  Business Response

  Date: 23/10/2023

  Dear *****,
  
  We acknowledge your concerns regarding the email accounts you created with LawDepot, and we appreciate you bringing this to our attention.
  
  Upon my review, you signed up for our 7-day Free Trial Subscription on September 24, 2023, and have access to an Eviction Notice document on September 24, 2023.

  Since there has been no cancellation on file within the trial period, a monthly subscription began on October 1, 2023, which was after the 7 days trial period.

  As checked your account records, you had updated the Last Will and Testament document on October 12, 2023. It looks like you have access to your LawDepot account without login or technical issue. 

  According to our refund policy, LawDepot® is not obligated to refund charges for free trials that have been properly converted to paid product access.
  Based on our record, we had provided a one-time courtesy refund for you on August 3, 2023. Therefore, we are unable to provide a refund to you for this time.
  
  For more detailed information about our refund policy, please refer to our Terms of Use at this link: *************************************
  
  Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.
  
  Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.
  
  Regards,
  
  *****
  Customer Support Manager
  

  
  

• Initial Complaint

  Date:18/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up on Mar 2022 for Trial Services and processed documents. Cancelled service in May 26, 2022. Company has billed me (3) additional months in 2023. Called to inquire about charges and was told I never cancelled. I have copies of the charges and the cancellation. I have not used the service since May 26, 2022

  

  Business Response

  Date: 21/08/2023

  Hello ********,
  
  I am sorry for the information you got when you called in
  you did cancel your account on May 26, 2022, when your credit card failed.
  On May 24, 2023, you signed up for a new Free Trial and this
  was never canceled. We sent you a reminder email on June 1, 2023, that this
  account was still active.
  We did cancel this for you on Aug 18, 2023, as per the terms
  of use once it goes to a monthly subscription, we do not refund the charges we
  give you access for the month.
  
  Regards,
  ******* *****
  ******** ******* ******* 

  Customer Answer

  Date: 21/08/2023

  
  
  Complaint: 20489915
  
  
  
  I am rejecting this response because: I cancelled this service in 2022.  I logged in to find out why I was being charged when I had not activity on this account since 2022.  I would not like to have to get legal involved. But I clearly previously cancelled this service I have not used it in any manner since 2022.  I have the documentation to prove the cancellation and there is no activity from me on this account since then.  If I cant have a reasonable refund via this complaint model I will seek legal remedies for FRAUD.  
  
  
  
  Sincerely,
  
  ******** *****
  

  

  Business Response

  Date: 21/08/2023

  Hello ********,
  
  As I stated previously, you did cancel in 2022, but you
  started the account again on May 24th, 2023, edit your documents
  they were saved in different formats than the documents in 2022.
  This account was not canceled until Aug 18th, 2023.  We will not be issuing you a
  refund on this account.
  
  Regards,
  *******
  ******** ******* ******* 

  Customer Answer

  Date: 22/08/2023

  
  
  Complaint: 20489915
  
  
  
  I am rejecting this response because: They keep saying I started a new trial.. I have been in the hospital with COVID.. I have legal documents to prove I have had not access to this service in 2023.  Im not goin to accept any further back and forth Ive provided documents to counsel and dispute all charges with credit card company see them in litigation.  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:16/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to this in 2021 - I started documents and then was told by legal they were not correct - I canceled - several times. I tried to have my credit card stop - they cannot - I am going to have to get a new ** ** and cancel this card as they charge every month and I cannot seem to get a "live" person to speak to or any answers for a resolution

  

  Business Response

  Date: 21/08/2023

  Hello *****,
  I am sorry you did not contact us directly when informed
  that the documents were not legal. Our documents are written and kept up to date
  by our in-house legal team. 
  Our hours of operation are Monday to Friday from 8:00 am to 7:00
  pm ET you can contact us by phone or chat. You can also email us 24 hrs a day,
  and we get back to you within one business day.
  As we did not get a notification that you wanted to cancel
  your account until now so, your account stayed active.
  I have now canceled your account and issued you a courtesy
  refund for the last 4 months. You should see that go back into your bank
  account within the next 5 business days.
  
  Regards,
  ******* *****
  ******** ******* *******

• Initial Complaint

  Date:30/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There seems to be a common thread to the issues with Law Depot. I also purchased a trial membership and cancelled my trial membership within 7 days or 1-Week Free Trial. A very small detail which is worth $40+ is that there is a time stamp of this enrollment/subscription. Although I DID cancel within 7 days, I just happened to be 5 hours later than the purchase time stamp, and LawDepot was able to charge me $44.07!!!

  

  Business Response

  Date: 31/07/2023

  Hello *********,
  
  I apologize for the misunderstanding; your account was canceled
  on July 12, 2023.  It was timed, and it
  was canceled a little late. 
  Had you attempted to call us, we would have refunded your
  charge for being canceled the same day.
  Your refund has been approved and will be processed to your
  credit card within 5 business days. Please check your email for confirmation.
  
  Regards,
  *******
  Customer Support Manager
  
  

• Initial Complaint

  Date:26/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial and was charged the month of March, April, May, June and July at 40.95$ per month. The site falsely advertised the FREE TRIAL, and was NOT supposed to be a recurring payment. In total that is 40.95$ x 5 months which is 204.75$ for a single non-notarized document that isn’t valid in Quebec! Totally unacceptable!

  

  Business Response

  Date: 28/07/2023

  Hello ********,
  
  Our records indicate you signed up for a 1 Week Free Trial
  on March 17, 2023, to create a Last Will and Testament.   This Will
  did have a Notary signature on the bottom making it valid in Quebec. 
  Had you contacted us to help with the notary signatures we
  would have canceled your account for you as well.
  We did inform you twice throughout the checkout process that
  you would need to cancel, or it would be $39.00/month you can cancel anytime with
  no obligations.
  We then asked you to print out a receipt with the date and
  time to cancel your account at the bottom. 
  We immediately sent you a confirmation email with the date and time to
  cancel in bold print.
  We followed this up with a reminder email that your account
  was still open on March 25, 2023.  After
  that, it was on your credit card statement every month.
  I have attached a copy of the screens that you saw your receipt
  and email sent to.
  We did refund your current charge as a courtesy.  We will not be refunding anything further.
  
  Regards,
  ******* *****
  ******** ******* *******

  Customer Answer

  Date: 31/07/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20381499, and find that this resolution is satisfactory to me.
  

  I still have to notarize the document for it to be valid in Québec, which costs me approximately 500$+tx.
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:23/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took money from my account and I don’t even have an account. No email confirmation or nothing. I don’t have no account with the company. My account is showing a payment for $35. Again I have no account, and I didn’t receive a email about nothing. Fraud!!!

  

  Business Response

  Date: 24/07/2023

  Hello *******,

   

  As per our email correspondence this morning.

  Thank you for providing that information.
  I found an account under an email starting with ******.usa…
   This was used to create a Partnership Agreement with your name in it.
  Our 1 Week Free Trial was started on July 16/23 and went to
  monthly billing on July 23/23.
  
  As you asked for, your subscription has been canceled and a
  refund will be processed within 5 business days. Please check your email for
  confirmation in the next 24 hrs.
  
  Regards,
  *******
  ******** ******* *******

• Initial Complaint

  Date:21/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawdepot advertises as "free". Then they charged me $35 - 3 times = $105. See: 07/17/2023
  POS LAWDEPOT ************ WALNUT CA ON 230716 #4571 Edit
  Uncategorized
  POS
  $35.00 $6,149.27
  06/16/2023
  POS LAWDEPOT ************ WALNUT CA ON 230616 #4571Edit
  Uncategorized
  POS
  $35.00 $5,658.17
  05/16/2023
  POS LAWDEPOT ************ WALNUT CA ON 230516 #4571Edit
  Uncategorized
  POS
  $35.00
  
  I'd like the money returned

  

  Business Response

  Date: 24/07/2023

  Hello,
  As per our phone conversation on July 21, 2023, our records
  indicate that you signed up for a 1 Week Free Trial.
  We gave you three options on which to purchase your
  document. You selected the 1 Week Free Trial.
  This stated that it was free for 1 week and would be
  $35/month after the trial ends. You can cancel anytime with on obligations.
  We immediately sent you an email with the date and time to cancel
  in bold print.
  We followed this up with an email on  May 16, 2023, reminding you that you still
  have an active account with us.
  After that, it was on your credit card statement every month.
  I have attached a copy of the screens that you saw and emails
  that we have sent to you.
  
  Regards,
  ******* *****
  ******** ******* *******

• Initial Complaint

  Date:24/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a fraud account setup and they agreed and canceled and closed the account and refunded me for the second charge that I just saw. But they did not fund me for the charge that I sent a screenshot of and told me that they would not and that even if I filed a complaint with the ****** ******** ****** that I would not receive my money back and I don't care how far I have to go but if this is a fraud situation which I know it is because it was set up with my personal email and my business cash app. I would have never done that if I set it up I would have set my business email on my business cash app and I never signed up for this I don't even know what services they provide. So I am requesting a refund of this charge or I will publicize what law Depot is allowing.

  

  Business Response

  Date: 26/06/2023

  Hello *******,
  
  Our records indicate that on May 15, 2023, you signed up for
  a 1 Week Free Trial for $35.00/month after the trial ends. You can cancel
  anything with no obligations. 
  We told you this again when you entered your edit card
  information. We also printed the date and time to cancel your account on the bottom
  of the receipt we asked you to print out. 
  We then immediately sent you a confirmation email with the date and time
  to cancel your account in bold print. We followed this up on May 23, 2023,
  confirming that your account was still active.
  Your free trial ended on May 22, 2023, and we received your
  call to cancel your account on June 22, 2023.  At this time, we refunded your charge that had
  just gone through that day.
  You completed two documents, a Business Plan and an LLC
  Operating Agreement. Both documents have your name on them, which makes this nonfraudulent.
  We did refund the one month for you, but as you did not cancel
  your account within the Trial Period, we are unable to refund your May charge.
  
  Regards,
  ******* *****
  ******** ******* *******