Reviews

Review Details

• Review fromTony C

  Date: 26/06/2025

  1 star
  I had a free trial expiring on 6/22/25. When I went to the Lawdepot.com site to cancel it, I typed on the search bar "Cancel free trial" I was brought to the page with the subscription options. I hit cancel and it sent me over to another pop up page that said you subscription is cancelled. However when I checked my card on 6/25/25 I see I was billed for the $49. I went back to the site and did the same process over again, this time it didn't send me to a pop up window it straight out cancelled on the billing section. When I called customer service for a refund they basically said too bad you cancelled after your date. **If you try and cancel make sure to call and get an email stating you cancelled. Their free trial is shady with them way they do their cancelling.  

• Review fromPriscilla P

  Date: 19/06/2025

  1 star

  Priscilla P

  Date: 19/06/2025

  They updated the Editor and now the lower part of each page gets cut off. Instead of getting a technician to fix this error, ***** was very unprofessional over the phone and began denying any errors,deflecting the blame, and refusing to cooperate to resolve this issue. Instead ***** began acting immature and hanging up the phone.
  

  LawDepot

  Date: 23/06/2025

  Dear *********,Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the new editor and the subsequent interaction with our team.Before we escalate this matter to our developers, we would like to gather more information to understand the issue better. Specifically, we need to know the steps you took that led to the problem you described. This information will help us improve our services and prevent similar occurrences in the future.We understand that communication might not have met your expectations during your call. We strive to support our users, and it is disheartening to hear that you felt the response was unprofessional. Please know that we are actively addressing the printing issue on Chrome associated with the new editor, and our team is working diligently to resolve it. In the meantime, we recommend accessing our site via ********* Edge, which should function as expected.We value your feedback and appreciate your patience as we work to enhance your experience. Thank you for bringing this to our attention, and we look forward to resolving the matter ************* regards,Cally Customer Support Manager

• Review fromvicki s

  Date: 21/05/2025

  1 star
  Law depot comes up that you can download for free. That is a lie you fill out everything then at the end they want money to download load. False advertising after they wasted my time.

• Review fromAmanda C

  Date: 19/02/2025

  1 star

  Amanda C

  Date: 19/02/2025

  Obviously their "Completely Free" has the ami definition of free, with catches. Not the English free.Dont know how they got a great review, must have been when they first started out. We wasted time filling out this bogus "free" template only to find out you have to pay for it in the end.
  

  LawDepot

  Date: 20/02/2025

  Hi ******, Thank you for your feedback. Our trial offer is free for one week. During that time, you can create, download, and print as many documents as you need for free. You can cancel the trial at any time within seven days, and there is no obligation. To ensure uninterrupted access to your documents after the trial period, we ask our users to provide valid credit card information when signing up for a subscription. Rest assured, if you decide to cancel your subscription before the end of the trial period, your credit card will not be charged. If you need further assistance, please don't hesitate to let us know. Regards, Cally Customer Support

• Review fromMichele G

  Date: 08/07/2024

  1 star

  Michele G

  Date: 08/07/2024

  After trying several times today to retrieve my document for a meeting with a client and look at doing more forms, their website isnt working. I have tried since 6:30 am (6 hours), still not working. I have tried calling 9 times and cant get through. It states they are dealing with a lot of calls and to leave a message. At this point, I want to cancel the service because there are too many red flags. Im unable to do that because their website isnt working & you csnt get through to customer service. Therefore, this is my notification to them to cancel my service!
  

  LawDepot

  Date: 12/07/2024

  Hi *******,We sincerely apologize for the disruption in our site and services. Any of our customers who were unable to cancel their trial or subscription during this time will be able to do so once the site is back up and running. No charges have gone out during this outage, and any refunds needed will be processed once the site is back online and cancellation requests have been submitted. We greatly appreciate your patience and understanding during this time.Regards,Cally Customer Support

• Review fromAmauri T

  Date: 08/07/2024

  5 stars
  I signed up with LawDepot a few months ago and I've been pretty happy with the forms. Forms are easy to fill out and the e-sign option is very handy. Also saving a document and going back to finish up is simple and easy. No complaints

• Review fromNancy B

  Date: 26/03/2024

  1 star

  Nancy B

  Date: 26/03/2024

  We must have signed up for a free trial a year ago, as we needed one document. A year later of course we didn't remember that if we didn't stop it we would automatically be charged for a renewal subscription. Turns out that sneaky automatic renewal is non-refundable. There was no correspondence leading up to the renewal period - I just saw the charge on my credit card bill.What a scam. Buyer beware - this is not a company you want to do business with. I wish we had read reviews a year ago.
  

  LawDepot

  Date: 27/03/2024

  Dear *****,Thank you for your message, and we appreciate you bringing this to our attention.Upon my review, you signed up for our 7-day Free Trial Subscription on Dec 1, 2023. Since no cancellation was on file within the trial period, a monthly subscription began.We want to assure you that we provided trial and renewal information both on our website and through email confirmations sent to you.We can confirm that we sent two emails to you pertaining to your order and membership details. The first email was dispatched on the trial start day, Dec 1, 2023. This email contains information about your trial period and details about the renewal process.The second email was sent on Dec 9, 2023, specifically concerning your membership. We understand the importance of these communications and have taken measures to ensure that all necessary information was provided to you.According to our refund policy, LawDepot is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.For more detailed information about our refund policy, please refer to our Terms of Use at this link: (************************************************).Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.Regards,Cally

• Review fromrod g

  Date: 25/03/2024

  1 star

  rod g

  Date: 25/03/2024

  Scammers and bloodsuckers... Can't run a reputable company and bill by the month.They sneak in a free trail and then bill by the month until you realize they offer nothing.
  

  LawDepot

  Date: 03/04/2024

  Dear ***,Thank you for your message.Our site and documents are free if you cancel the trial subscription within 7 days.Upon my review, you signed up for our 7-day Free Trial Subscription on Dec 23, 2023. Since no cancellation was on file within the trial period, a monthly subscription began.I assure you that we provide the pricing, trial, and renewal information on our site and to you through emails. We also provide the instructions and link in the email so you can manage your subscription anytime. We understand the importance of these communications and all these communications were sent to your registered email and saved in your LawDepot message center.According to our refund policy, LawDepot is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.For more detailed information about our refund policy, please refer to our Terms of Use at this link: (************************************************).Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.Should you have any more questions or require further assistance, please feel free to contact us. We are here to support you.Regards,Cally

• Review fromN H H

  Date: 15/03/2024

  1 star

  N H H

  Date: 15/03/2024

  It does seem like an ongoing issue with this company. Like many others I signed up for a free trial and downloaded on document. I could have paid a lawyer less to just do a power of attorney for me considering the months that I"ve been charged. No correspondence from the company but this:LawDepot.caNow that you have unlimited access to customize, save, print or download hundreds of legal documents, here's how you can make the most of your full membership:Download your document in either HTML or PDF format Print several copies.Edit the exact wording of your document for further customization.Start estate planning. Create a Last Will and ********** ***** of ******** or Living Will in minutes -- essential documents every individual needs.Questions? Contact us at ########## Mon-Fri 8am - 7pm ET, or visit our Support Page.I have received no reciepts and there was no forthcoming announcement that I was now paying a monthly prescription. **************** wouldn't budge with my request to cancel but a few of the months that I paid. Definitely feels like I've been scammed or at least mislead to take advantage like other online subscriptions that make their money off of misleading customers and sneakily continue to charge them knowing full well that largely these "contracts" get missed by the consumer. It's kind of disgusting.
  

  LawDepot

  Date: 19/03/2024

  Hi *****,Thank you for your message.We acknowledge your concerns regarding your subscription with LawDepot, and we appreciate you bringing this to our attention.Upon my review, you signed up for our 7-day Free Trial Subscription on Aug 29, 2023. Since no cancellation was on file within the trial period, a monthly subscription began.We want to assure you that we provided detailed product information on our website and through email confirmations sent to you.We ensure price transparency and provide subscription prices and renewal details on our license selection page and checkout page before you complete the trial order. Apart from the membership email, we sent an order confirmation email on your trial start day, Aug 29, 2023. This email contains information about your trial period and details about the renewal date, charge, and cancellation methods.We support our users on multiple channels, and if you need help with billing clarification or subscription management, we are here to support you.I hope the above clarifies.Regards,Cally

• Review fromLynn R

  Date: 05/03/2024

  1 star

  Lynn R

  Date: 05/03/2024

  I needed to replace the living trust for my home. Since I could not edit the existing 1 page deed that was on file with the County, I had one prepared on legalzoom. During the course of setting it up, I was offered an estate planning kit that included the various forms as well as 10 years of storage. I was not happy with what they prepared and was 12 pages long. I paid $25 to have it notorized on LawDepot, but I ended up not using it. (because of the length, the cost would be more than double of the one I prepared) I typed the first one and changed the appropriate beneficiaries and filed it with the county. I have copies and proof that I did not use a LawDepot document. It has been less than 2 weeks since that transaction so I called and requested a refund. They refused. The first person was really nice, but then I spoke with 'the escallation team" and she was pretty hard and rude. She said that is their policy and they won't budge. She said I should have read the terms before I paid. Expensive ******* guess from now on I will need to read the multipage tiny font terms. It is interesting to me that the BBB gives them an A, but reviews give them a 1.88 our of 5.
  

  LawDepot

  Date: 06/03/2024

  Hello ****,Thank you for your feedback. I understand your concerns about the document and the charge from LawDepot.All content on LawDepot is written, edited and reviewed by our in-house team of experienced writers, editors and lawyers. We ensure all our content sources state or federal laws, or the regulating government agencies. All our content gets thoroughly fact-checked, edited and reviewed before it is published on our site. Therefore, our document does not look the same as any other documents you used on other service providers.You purchased our Estate Planning Essentials, which is a one-time charge document license. ********************** has no obligation to refund one-time purchases. Since we do not charge based on the usage or site activities, we regret to inform you that we cannot refund you at this time.Hope this clarifies.Cally Customer Support