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Business Profile

Loan Modification

Yes Plan Auto Finance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Modification.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes plan is witholding the money my insurance company paid out for my stolen vehicle. They have added on fees and breached our leade in multiple ways. My vehicle was stolen in may insurance issued payment in June and i have yet to receive anything and yes plan is continuing to take money from me.

  • Initial Complaint

    Date:22/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my daughter have been paying on a Lease since June 2018 and when my daughter inquired about the end date of the lease, as she was purchasing it with $1,300.00 buy out at the end, they informed her that the lease does not end till December 2023 which is a different date on the lease (June 30, 2023 end date). She told them that the lease stats an end date of June 30, 2023 they told her that they can change it without our permission (which I do not think that is legal).
    We both have asked for a manager to call us numerous times and we have never received a call back, when my daughter called today June 22, 2023 and asked for a manager to call her (again) she was told that the manager will tell you the same thing, that the lease ends Dec 2023 then the $1,300.00 after that. I would like this dealt with as soon as possible as I am not going to pay something that I do not need to.
    My Daughter has not missed a payment, she might have been late a few times but always made sure to pay it and now they are effecting my credit by putting that she missed 2 payments but when I called on June 5 they said everything was up to date as my daughter even paid the NSF fees that we requested a manager to call about over 2 years ago.

  • Initial Complaint

    Date:19/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past 2 years I have different payments 2 times, which would include 2 payments per month totaling 4 payments deferred in total. I was told at time of deferral no extra interest accumulates. In June 2022 I noticed balance showing on credit report was much higher than it should be, showing over 2400. My payments are 256.

    My contract for payment ended June 2022 and I called to get final amount to pay account in full which should be a total of 4 payments. I have been told I didn't pay for 5 months which I proved with bank statements that I did. I am now being told it's interest accrued. This is an open contract giving me availability to pay off principle, which I have not been given correct amount.

    I need an arbitrator to look at numbers to confirm, and to allow me to pay off principle amount of the payments I differed.

    Business Response

    Date: 20/07/2022

    Good Morning,

     

    I have reviewed the file. Mr. ******** has had 4 deferrals over the course of his loan to move regular payments to the end of the loan. With a deferral , the payment is moved to the end of the loan . Interest is accrued on deferrals. There was also a due date change requested by the customer in March of 2020 to move a regular payment  that was scheduled . We implemented the date change as per the customer . Any changes to the account like a due date change will affect the end date.  The current loan end date is correct that we provided the customer based on accrued interest from the deferrals and the due date change. 

     

    Regards,
    ******** *****
    *************** **********

    16830 107 Avenue NW | Edmonton AB | T5P 4C3 | Phone: 780.801.1305 |Text 587.410.7445 | Fax: 866.259.9219 | Toll Free:
    877.489.9569
    Notice of
    Confidentiality:
    The
    information transmitted is intended only for the person or entity to which it
    is addressed and may contain confidential and/or privileged material. Any
    review re-transmission dissemination or other use of or taking of any action in
    reliance upon this information by persons or entities other than the intended
    recipient is prohibited. If you received this in error, please contact the
    sender immediately by return electronic transmission and then immediately
    delete this transmission including all attachments without copying distributing
    or disclosing same

    Customer Answer

    Date: 20/07/2022



    ********** ********



    I am rejecting this response because:



    Sincerely,



    ******* ********

    Changes in dates and end dates were due to first access changing them not me. See picture of email sent

    Business Response

    Date: 21/07/2022

    Good Morning ,

     

    The due date change was listed as it is a change on the account and it means the loan won't end on the exact date the loan contact specifies, but it has no impact on the additional interest that is being charged. The customers deferrals accrued interest over the term and has extended the term of the loan. 

     

    The Mr. ******** is responsible for the balance owing and the end date is correct. There are no adjustments to make on Mr. ********'s account . 

     

    Regard,

    ******** *****
    *************** **********

    16830 107 Avenue NW | Edmonton AB | T5P 4C3 | Phone: 780.801.1305 |Text 587.410.7445 | Fax: 866.259.9219 | Toll Free:
    877.489.9569
    Notice of
    Confidentiality:
    The
    information transmitted is intended only for the person or entity to which it
    is addressed and may contain confidential and/or privileged material. Any
    review re-transmission dissemination or other use of or taking of any action in
    reliance upon this information by persons or entities other than the intended
    recipient is prohibited. If you received this in error, please contact the
    sender immediately by return electronic transmission and then immediately
    delete this transmission including all attachments without copying distributing
    or disclosing same

Yes Plan Auto Finance Inc is NOT a BBB Accredited Business.

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