Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jun15 ADRHome Services Ltd, sent a serviceman to fix our 6 year old Samsung Refrigerator, not cooling. He quoted the repair at approx $600 (I paid $606 in total). We agreed to the 90 Parts and Labour warranty and signed the service invoice. He changed a part and left. On Jul 06, only 3 weeks later, I called them back advising the fridge was doing the same thing, not cooling. They sent the same serviceman back on Saturday Jul08, he opened the fridge, said yup its broken and told us he would call us on Monday or Tuesday Jul10 or 11. He did not. I called the company on Jul12 and was advised they would not fix it and would only reimburse half because the serviceman still had to be paid and that was on me. I told him 90 days parts and Labour, as per signed agreement. he said no. I argued, he got very abrupt told me he was not getting into it with me and he would call me back once he looked up my paperwork. He did not. Later that same day I called their accounting Dept and was advised I could not speak to anyone and someone would call me back Jul13. I did get a call from *** in Issue resolution at 8 am from ************, she advised they were only willing to reimburse $303. I argued, breach of a signed contract . She was abrupt and said she would look into it further and call back later in the day. She did not. She did not call the next day either Jul14. Jul 17 I called her back on the 888 number she had called me from and was told I had the wrong number. I explained I was using the same # she called me from. I was put on hold and then advised *** was not in and they don't know when she was comming back and they would have someone else call me. They did not. My husband then called, but gave them no info on our issue, asked for *** and was told she would he back Jul18. I will continue to call everyday from now on until I get resolution. However, after 2 weeks with no fridge, we had to go buy a new one.