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Average of 23 Customer Reviews
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Review fromLisa D
Date: 03/01/2024
5 starsLisa D
Date: 03/01/2024
Absolutely fantastic and detail oriented. As well as great sense of humor.
Burly Boyz Moving & Storage
Date: 05/01/2024
Thank you for your kind words and positive feedback! We're thrilled to hear that you had an "absolutely fantastic" experience with our ************-oriented service and a good sense of humor are qualities we strive to provide during every move.Your satisfaction is our priority, and we appreciate your support. If you ever require our services in the future or have any questions, please feel free to reach out. We're here to assist you with all your moving needs.Warm regards,Burly Boyz Moving TeamReview fromCortney D
Date: 30/12/2023
2 starsCortney D
Date: 30/12/2023
Miscommunication Regarding Storage Terms I initially had a positive experience with the moving concierge, who was helpful and prompt before payment. However, after payment, the terms of the contract changed, and it took three weeks to reconnect with the moving concierge. Despite paying over $10,000 for the move, there was a breach of contract as I was charged $938/month for storage instead of the agreed-upon $400/month. The truck arrived on the scheduled day, but the late finish at 10pm and the storage miscommunication eroded my trust in Burly Boyz.Burly Boyz Moving & Storage
Date: 02/01/2024
Dear ***************** Dreifelds,We apologize for the miscommunication and any inconvenience you experienced during your move and storage process. Your satisfaction is important to us, and we regret any breach of contract or trust that occurred.We are pleased to inform you that we have reviewed your case, and a refund for the overcharge on storage fees has been issued. Additionally, our customer service team made multiple attempts to reach you to address the issue. We understand the importance of clear and timely communication, and we are working to improve our processes to prevent such instances in the future.As a gesture of goodwill, we also sent a $100 gift card to express our apology and appreciation for your business. We hope this helps to rectify the situation and regain your trust in Burly Boyz Moving.If you have any further questions or concerns, please do not hesitate to contact us directly. We value your feedback and are committed to ensuring a better experience for all our customers.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.Best regards,Burly Boyz Moving TeamReview fromDaniel S
Date: 20/11/2023
1 starWe shipped from ******** to Halifax in September of 2022. They broke most of our furniture and have been "sourcing quotes" to fix them for roughly a year without any progress. First, worth mentioning, I was called at 8 pm in the evening asking me if I could be home in an hour for furniture delivery. I told them that I had a baby at home, not to mention neighbours, and that it was unacceptable to give me an hour's notice and deliver furniture so late in the evening. Very unprofessional.They arranged for a time the next day and charged me to pay for the outstanding amount before they even unloaded the furniture. I reluctantly paid several thousand dollars and the movers proceeded to dump everything in the house. Almost all of the furniture had broken or was missing legs and none of the detached furniture was put back together as they claimed they would.The furniture is mostly antique. We have been waiting for over a year now to receive closure on this file and I have a hallway full of broken bedroom furniture cluttering up my home. I have sent them photos, descriptions, measurements, and even videos detailing the damaged furniture. I have dealt with ******, ********, an unnamed gentleman, and now *****. I am always told "somebody will get back to you soon" and nobody has for at least six months now. I would like BurlyBoyz to pay for all of the damaged furniture they delivered. This furniture is highly sentimental to me as most of the pieces are antique family heir looms. My father, before scheduling delivery with them, notified them of how delicate the furniture is and they said it would not be a problem to safely deliver (and then proceeded to break the first item while moving it from storage to their truck).I advised them several times that I wanted to give them the benefit of the doubt and allow them to get back to me in a reasonable time frame. But nobody ever did, so I now feel the need to escalate this issue.Review fromIssac
Date: 07/09/2023
1 starIssac
Date: 07/09/2023
Here is my feedback for our move. Pick up on 28 July 2023, agreed to be delivered on 15 August 2023case number 6691.Initially, my wife communicated pleasantly with ****************** from the ******* sales team. He was professional in handling enquiries and always available for us before we signed the estimate. The moving team was late for 4 hours on the day of pick up. However, they were fast, efficient and professionally handled our goods. Special mention to Mo and his ***** for the efficient and thorough unloading of our goods upon delivery. Thats all the good I can say about Burly Boyz. Here are the negative experiences I have with them:1. No one has communicated with us ever since the pickup day. No one told us to contact ********************* for any delivery issues or questions until we tried to contact ****************** on the day of delivery, 15 August 2023. He told us to contact **** as it is no longer his business. And to our surprise, our goods were still in *******. So, nothing moved for two weeks since our pick-up day on 28 July ******. Whenever we contact burly boys, we keep getting re-directed instead of answers to our questions.3. After-sale service is just atrocious. The only decent service is from *****.4. They refuse to give us an explanation or rationale for the delays that occurred until I demand it. They deliver the goods nine days past the 30-day window they were ***********.5. The initial invoice stated that our goods weighed **** lbs, with a proof of weight ticket. However, on the day of delivery, nine days after the delivery window, the weight became **** lbs, which increased our final payment amount by $666.72. So you are telling me that our goods put on weight on the way from *******? 6. Please straighten out how your different departments communicate because it is clear as daylight that there is zero communication between the sales department, delivery department, etc. That is why our delivery is delayed and screwed up like this.Burly Boyz Moving & Storage
Date: 08/09/2023
Dear *****,
Thank you for sharing your feedback regarding your recent move with Burly Boyz. We apologize for the issues you encountered during your relocation. Your input is valuable to us, and we take your concerns seriously as we continuously strive to improve our services. Here are some responses to the points you've raised:
We apologize for the delay and the lack of communication regarding the status of your goods. This is not the level of service we aim to provide. We have identified the issue and will be taking steps to improve our communication throughout the moving process.
We're sorry to hear that you were redirected when seeking answers to your questions. Your feedback highlights a need for better coordination within our customer service teams, and we will address this to ensure a smoother experience for our customers.
We appreciate your recognition of the service provided by *****. We will pass on your positive feedback to him.
We apologize for not providing a satisfactory explanation for the delays. Your concerns will be reviewed to prevent similar issues in the future, and we will aim to be more transparent in our communication.
Your feedback regarding the lack of communication between departments is duly noted. We will work on improving internal communication processes to prevent such issues in the future.
Once again, we apologize for the inconvenience you've experienced and thank you for bringing these issues to our attention. Please know that we take your feedback seriously, and we are committed to addressing these concerns to enhance our services for future customers.
If you have any further questions or require assistance, please feel free to reach out to our customer service team, and we will do our best to assist you.
Sincerely,
Burly Boyz Moving & StorageIssac
Date: 12/09/2023
You guys better improve, stop trying to push away the responsibility and get me my desired resolution soon. Thank you.Review fromGabriela M
Date: 23/08/2023
1 starGabriela M
Date: 23/08/2023
My experience with BurlyBoyz moving was very disappointing. I was moving from ** to AB. They were very late at the pick up (1h30m) on Jul 30, even though I reinforced many times that my building had a 2h timeslot for the elevator booking. They didn't call me to advise they would be late. I had to call multiple #s because it was a Sunday. They were not able to pick up all of my stuff in 30 min and also delayed other peoples moves which caused me to be harassed by neighbors that got delayed. After that they never called me to apologize or explain the situation and kept my stuff without telling me where it was. I had to contact them on Aug 11 to complain about the delay and make sure they would not be late for the drop off (an apartment as well). They replied on the 14th saying they would do their best not to be late and that everything was confirmed to drop off my items from storage on Aug 16. An hour after I received a call from Ops Manager advising that they were not informed of my drop off date and that my stuff was still in *********. I was appalled by that because I advised them multiple times of the drop off date via email and phone and their sales person simply forgot to pass that info on. After many calls they told there was nothing they could do and they would deliver my items on August 18th. I again was flexible and accepted this, even though it caused me many inconveniences. At the drop off on August 18th, they were again late by over an hour and took longer than expected to move. I would never refer their services to anyone because they are not organized and are not able to handle basic calendar. They are very eager to book the services with u but after that it's only downhill. Their customer service is horrible. I understand that delays happen, but not communicating with the customer and leaving them in the dark is not acceptable. Also, they damaged a few of my items. I asked the Ops Manager to escalate the situation but never heard from anyone.Burly Boyz Moving & Storage
Date: 25/08/2023
Dear ********,I would like to thank you for your cooperation and time invested in working with me to address the recent issue. I'm grateful for the time we spent discussing the situation over the phone. Your specific insights on how we can adequately compensate you for the inconveniences resulting from the delay were invaluable. Your understanding of the external factors impacting our schedule truly impressed us.I want you to know that your feedback holds significant importance for us. We are actively dedicated to enhancing our communication processes to prevent any recurrence of such instances in the future. Your experience matters, and we genuinely value your perspective. Your opinions are not only heard but also highly regarded.During our conversation yesterday, as agreed upon, we promptly initiated the credit process. Usually, it takes about 3 to 5 business days for the money to show up in your account, depending on your bank.I have emailed you a receipt detailing the refund transaction, which was successfully issued on August 24, 2023, at 2:39 pm. Feel free to keep it for your records.If you have any questions or concerns, don't hesitate to ask. We're here to help and make sure you're taken care of. Thank you again for your business. Wishing you a fantastic day.**** regards,*****Burly Boyz Moving & Storage
Date: 25/08/2023
Dear ********, I would like to thank you for your cooperation and time invested in working with me to address the recent issue. I'm grateful for the time we spent discussing the situation over the phone. Your specific insights on how we can adequately compensate you for the inconveniences resulting from the delay were invaluable. Your understanding of the external factors impacting our schedule truly impressed us. I want you to know that your feedback holds significant importance for us. We are actively dedicated to enhancing our communication processes to prevent any recurrence of such instances in the future. Your experience matters, and we genuinely value your perspective. Your opinions are not only heard but also highly regarded. During our conversation yesterday, as agreed upon, we promptly initiated the credit process. Usually, it takes about 3 to 5 business days for the money to show up in your account, depending on your bank. I have emailed you a receipt detailing the refund transaction, which was successfully issued on August 24, 2023, at 2:39 pm. Feel free to keep it for your records. If you have any questions or concerns, don't hesitate to ask. We're here to help and make sure you're taken care of. Thank you again for your business. Wishing you a fantastic day. Best regards, *****Burly Boyz Moving & Storage
Date: 30/08/2023
Dear ********,Thank you for sharing your feedback regarding your recent moving experience with us. We want to extend our sincere apologies for the inconveniences and frustrations you encountered during your move from BC to AB. We understand the importance of effective communication and timely service, and we regret that we fell short of meeting your expectations.We're pleased to inform you that your concerns have been thoroughly addressed, and the issue has been resolved. A refund has been successfully processed and applied to your account, as discussed during our conversation. We're delighted to hear that you are now satisfied with the solution provided.We greatly appreciate your understanding and patience throughout this process. Your feedback is invaluable to us, as it helps us identify areas for improvement and deliver better service in the future.If you have a moment, we kindly request you to share your updated experience on the platform where you initially posted your feedback. Your positive feedback will greatly contribute to our reputation, and we're grateful for the opportunity to have resolved the situation to your satisfaction.Thank you once again for your feedback, and we hope that you will consider us for any future moving needs you may have.Best regards,Oksana Burly Boyz Moving & StorageReview fromElizabeth S
Date: 09/08/2023
1 starElizabeth S
Date: 09/08/2023
STAY AWAY FROM BURLY BOYZ! If I could leave them no stars I would! Our experience with them has been ABHORRENT! Move was scheduled for Jan 24, 2023. They called us on Jan 22, to say a truck would be coming on January 23 instead. We hustled to get everything prepared ahead and they were a no show. No call, no advisory, nothing. Jan 24, truck shows up and it was too small, when I had warned them to expect overage as my furniture is large and bulky. My husband was leaving on Jan 25 to join me across the country. They did not have another truck available. I had my daughter go and oversee the remainder of the move with the second truck on Jan 28, with no knowledge of what was to be put on the truck. 2 MONTHS LATER, we received our first shipment, when we were told 2 to 4 weeks maximum. We had items going into storage and some to our temporary home. 1/2 of our personal items still had not arrived. They broke boxes of ******** tv's, elliptical and max ******** bowflex weights broken or missing pieces, damaged our furniture galore! Antique furniture, not just damaged but MISSING! Burly Boyz are the most incompetent bunch I have ever worked with! They are offering me $400 for all this aggrevation and damages. Next step is taking them to court. It is now 6 months since I arrived here and they have the nerve to offer an insulting amount of compensation. See you in court Burly Boyz! If anyone would like to make this a class action, please do contact me!Burly Boyz Moving & Storage
Date: 25/08/2023
We've heard your frustration and we're determined to make things right. Our team is looking into your case again to fix the issues you faced during your move.
To help us help you, could you please share the details we asked for in our previous email? You can send them to ************************************************************ Your cooperation is greatly appreciated.
Thanks for your patience as we work on this. We're serious about resolving everything.Burly Boyz Moving & Storage
Date: 31/08/2023
Hello *********,We wanted to follow up regarding the documents we sent you about a week ago. We hope you've had a chance to review them.In order to proceed with your claim investigation, we kindly request the information listed in the recent email we sent.Your prompt response will greatly assist us in resolving your claim efficiently. Please send the info to ************************************************************** appreciate your cooperation and understanding. If you have any questions or concerns, feel free to reach out.Best regards,******************* Department Burly Boyz MovingReview fromMervin S
Date: 26/06/2023
1 starMervin S
Date: 26/06/2023
DO NOT USE BURLY BOYS MOVING AND STORAGE!!!! The arrangement for the move was to include 3 heavy items and the movers who showed up were not aware of the heavy items to be included. The movers were shown the invoice showing the heavy items. Another company needed to be hired which came to $600. Burly Boys only compensated $100 and felt like they went above and beyond. In their email they concluded saying said we hope you will recommend us or use them again in the future. They are totally clueless about customer service and sticking to their word. This move was in *******. It was my daughter who was moving, and I was there during the full move assisting with carrying things out to the truck and unloading the truck at the new place because of most of the hired help the Burly Boys hired had very little experience. Avoid them or you will be extremely frustrated with the outcome!! If I could give them zero stars I would.Whatever Burly Boyz reply to in this complaint is not suffice and will not mean anything unless they compensate the full $600 so don't try to justify your actions.Burly Boyz Moving & Storage
Date: 28/06/2023
Dear ******,We sincerely apologize for the impact that this situation has had on you. We understand the importance of your piano and acknowledge that it was listed in your inventory. However, the unique challenges presented by its location in the basement, with stairs that have multiple curves and turns, require specialized equipment and expertise to ensure its safe and proper transportation.To address this, we have taken the necessary steps to hire another moving company specifically experienced in handling such situations. This will ensure the safe transportation of your piano while we focus on handling the rest of your belongings. We want to assure you that the cost for this specialized assistance was equivalent to what we would have charged using our own trucks and equipment.We deeply regret the oversight of not informing you in advance and setting proper expectations. To compensate for the inconvenience caused, we offered you a $100 refund. We understand the distress this has caused and acknowledge that we did not meet your expected resolution.Please accept our sincerest apologies for any inconvenience caused, and we are committed to resolving this matter to your satisfaction. If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your understanding and look forward to addressing this issue promptly.Best regards,Burly Boyz MovingReview fromPhyllis W
Date: 06/05/2023
1 starPhyllis W
Date: 06/05/2023
I booked a move with this company and they cancelled on me two day before the scheduled day, they did provide a replacement moving company which were amazing and would recommend them to anyone however, i've been in contact with the girl that booked the move with to get my deposit back and it's been over a month and there's still no credit to my ***** I'm not impressed. If this is how the company operates, no wonder their employees quit or that they have some many negative reviews. I would definately never recommend this company to anyone. The one that actually did the move were amazingBurly Boyz Moving & Storage
Date: 08/05/2023
Good morning, ***************
We would like to express our sincere apologies for the delay in processing your deposit refund for your previously scheduled move. We deeply regret any inconvenience this may have caused you.
We understand that we had to cancel your move and we are pleased to hear that the company we arranged to take over your move was able to do so successfully.
Please be assured that we have personally confirmed with our ********************* that the reimbursement has been issued and it should reflect on your statement within the next few days. We apologize once again for the delay in returning your funds and appreciate your patience throughout this process.Review fromMindy M
Date: 23/03/2023
1 starMindy M
Date: 23/03/2023
DO NOT USE THIS MOVING COMPANY! They picked up a wood headboard in ******* and broke it on the way to B.C. They offered $60.00 for the damaged headboard based on a legal contract that they said they emailed me and did not. When the headboard arrived in **** the drivers were aware that it was broken and the ********* office never informed head office in ********. This is a terrible company and I DO NOT recommend them. ZERO STARSBurly Boyz Moving & Storage
Date: 19/04/2023
We sincerely apologize for the inconvenience and frustration you experienced with our moving company. It is unacceptable that your wood headboard was damaged during transit and that you were not properly informed about the issue. We understand the disappointment and inconvenience this may have caused you. As a company, we take full responsibility for our actions and we are committed to resolving this matter to your satisfaction.We acknowledge that there was a failure in our communication and internal processes, and we will be taking immediate steps to address and rectify the situation. Our team will be reviewing our procedures to ensure that all customers are provided with accurate and timely information about the status of their belongings during transit. We also apologize for any inconvenience caused by the miscommunication among our staff and the lack of prompt action.We sincerely apologize once again for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. Please be assured that we are committed to providing excellent service and will take all necessary steps to ensure that such issues do not occur in the future. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.Sincerely, The Burly Boyz Moving TeamReview fromM. K.
Date: 08/02/2023
1 starM. K.
Date: 08/02/2023
Please DO NOT BEE FOOLED BY TBEIR PROMISES ON THEIR WEBSITE!
There is NO accountability NOR ARE THEY INTERESTED IN YOUR SATISFACTION’ Charged twice their “Honest Upfront Quote” as well as keeping the initial deposit.
The workers damaged every single item. Do not even understand how that is humanly possible!
Intentionally overestimate the weight of your items! Mine was written as 2800ibs!
For compensation they offered 0.06 per pound of items.Burly Boyz Moving & Storage
Date: 13/02/2023
Good day ******, As your move was a local move you were billed at an hourly rate, and you were billed for the time it took to go from your pick-up location to the final delivery destination of your chair after the team unloaded at the first stop into storage. As you were not going to be able to meet at the final delivery location, they took payment from you with an estimated time of completion for the job at the storage unit. With the intention that if there was time eligible for reimbursement our accounting department would issue any amount owed back to you. In all our booking confirmation emails, we provide documents for review of our Internal Coverage Options, as well as our Terms and Conditions for your move, and some packing tips. On the day of the move, you selected our Free Released Value Protection Coverage. Based on this selection and signed document all item(s) that are either completely lost or destroyed beyond repair or use will be compensated at a rate of $0.60/lb. The coverage selected is the Federal Requirement that be provided to every customer in the ********************** industry. Upon the request for additional information, we conveyed the above information to you. In which the responses from you had become uncooperative. At this time, we have not received the additional information requested, outlining the items that were completely damaged beyond use, as well as photos of each item. This has led us to not being able to resolve either the concerns or the alleged damage that occurred during your most recent move, which is not our way at Burly Boyz Moving and Storage. We take all our customer's concerns very seriously and use all feedback to continuously improve. We apologize that your experience with us has not been to your satisfaction with our company as it has been to so many of our other customers. Our door remains open to you should provide us with the additional information requested.M. K.
Date: 24/04/2024
The above comments are Not Accurate. You were sent photos of all damaged items. You refused to return the deposit. Your staff were negligent in dealing with my items. You charged me twice what was promised and carelessly damaged everything and upper management not only did not take responsibility but were dismissive and definitely nothing LIKE YOU STATE TO BE ON YOUR WEBSITE. WE ARE IN A LEGAL BATTLE RIGHT NOW SO I WILL UPDATE HERE ONCE THERE IS A CONCLUSION BY CRT.
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