Reviews

Review Details

• Review fromChristopher B

  Date: 14/01/2023

  1 star

  Christopher B

  Date: 14/01/2023

  NOT RECOMMENDED!!! If I could give zero stars, I would!I was advised that my possessions would be shipped by rail and was provided a guaranteed delivery window of 6 to 17 days. It was only downhill from there. After I arrived in *******, I was in regular contact with the company. They could never give me a sense of when my possessions would arrive. I had put Apple Air-tags in several of my boxes, and knew that my possessions had not even left ********. At the end of the guaranteed 17 days window, ONLY THEN was I told the real truth. The company only ships from a location when they have enough to fill a full train container. AT NO POINT did they ever advise me that the guaranteed shipping window was entirely dependent on whether they had enough other business to fill a container!I had to incur costs to live without my possessions. I advised the companys representatives of this and asked whether they would compensate me for the costs and delay. I was given the run-around on getting any kind of answer. When I repeatedly asked to speak to someone higher ** in management, I was told that ownership did not speak to customers and that I could only speak to those I was already in contact with. My shipment ultimately arrived 3 full weeks beyond the guaranteed delivery window. 38 days for a shipment to get from ******** to *******! ** arrival they would not even open the truck until I paid the outstanding balance in full. AND if I did not, then I would be charged additional amounts for storage if they drove away without unloading. I was advised they would provide a discount that I indicated that was insufficient but would pay the balance on the understanding that we would further discuss and reach an amicable resolution. After they got my money, I got an email advising that the $600 was all they could offer due to their internal policies. Essentially, we have your money now, so go away. Their lack of honesty and service was appalling.
  

  Burly Boyz Moving & Storage

  Date: 17/01/2023

  Hello *****,We are very apologetic for the experience that you had during your move with us. It is very unfortunate that there was an extended delay in your delivery and we applied a discount in the amount of $600.00 to your final invoice to remediate that inconvenience. We never like to see our valued customers in this situation.Regarding speaking to ownership, all of your complaints were relayed by the appropriate individual (Your concierge/customer service) to management and ownership which resulted in the discount being applied. This is the policy that we have implemented to deal with these types of situations and we are not required to disclose why we have internal policies in place. We utilize these systems to handle customer relations in the most appropriate and efficient manner. As for the delivery, every long-distance customer is required to pay their final invoice in full before being delivered. This security policy is in place to prevent us from providing a service without being paid for services rendered. This was not with the intent to make you feel as if we were holding your belongings hostage, it is simply a policy with security in mind. Every customer is subject to additional fees ********************* & handling costs) should they refuse to pay their invoice prior to or at the time of delivery. We hope that this provided some clarification for you and we wish you all the best in your future endeavors.

• Review fromKatherine H.

  Date: 24/11/2022

  1 star

  Katherine H.

  Date: 24/11/2022

  BEWARE BEWARE I moved from Coquitilam, ** to ******* , AB on August 23/2022 When they delivered my furniture a week later I was missing my table. I have the legs and chairs but not the table top. They unloaded my furniture and reloaded onto another truck. You would think they would have checked off the list like they say they do to make sure they have all my belongings. When they unloaded my furniture I said wheres my table? It was on the list stating that it was on the load from ********* to ********. To this day they still have not found my table. They asked if my insurance could replace it. What?? I received ****** only!! Dealing with them was a nightmare. My table was solid wood with a drop leaf. Beautiful table and now I have to replace my whole set. I would NOT recommend this company !!
  

  Burly Boyz Moving & Storage

  Date: 26/11/2022

  Hello *********, It is very unfortunate that it seems your tabletop went missing while in our possession and we truly wish that hadn't happened. There are some potential risks associated with moving across the country and because of that we do offer premium insurance to all of our customers in the event that their homeowners insurance doesn't cover items in transit. This option was not selected by you and unfortunately that is when we were bound by the federally regulated insurance that applies to all moves and is provided free of charge to the customer. This coverage is limited to personal items and values each article at $0.60/lb and when a customer chooses to select this option as their chosen coverage they place that value on their items. With your move you selected the Release Value Protection, which covers the following:The Released Value $0.60/POUND, PER ARTICLE IF ANY ARTICLE IS LOST OR DESTROYED WHILE IN THE MOVERS CUSTODY, THE MOVERS LIABILITY IS LIMITED TO THE ACTUAL WEIGHT OF THE LOST OR DESTROYED ARTICLE MULTIPLIED BY $0.60/LB PER ARTICLE MINOR DAMAGES SUCH AS SCRATCHES, DENTS AND/OR ANY COSMETIC DAMAGES ARE NOT COVERED PARTICLE BOARD OR PRESS BOARD FURNITURE IS NOT COVERED ANY PROPERTY DAMAGE TO FLOOR, WALLS, **********, ARE NOT COVERED THIS IS THE ***** LIABILITY LEVEL AND IS PROVIDED AT NO ADDITIONAL CHARGE We exhausted every resource available to us when looking for your table top and we were unable to locate it. It was at that point when we had to provide you with the $150.00 as payout under directive from your chosen insurance coverage with your move. When you were asked if your homeowners insurance would have covered the table it was simply because of our limitations as according to the insurance you selected with us and sometimes homeowner insurance packages would be able to compensate for an item under these circumstances. We apologize that this was the outcome and we wish you the best in all of your future endeavors.

• Review fromRena S

  Date: 09/08/2022

  1 star

  Rena S

  Date: 09/08/2022

  Burly boyz moved my belongings from ******* to Rural *******. When the movers showed up in ******* they were moving boxes from 2nd floor to main on brand new maple stairs. My partner and a friend ended up moving the boxes since they did not want to stop doing it this way. The movers damaged a dresser, sofa leg, outdoor table (they bent leg and scratched top of table all over it). I had 2 chairs and 2 kayaks go missing, these showed up 3 months after move and 1 kayak has damage.I bought extra insurance, not understanding it is still up to the moving company, how they fix the damage, whether they fix it, and if the payout is enough to cover the cost of damage. They did pay out full amount for outdoor table excluding taxes. It has left me wishing I would have moved myself. At least I would not have damaged anything. Instead I'm left with a bunch of damaged pieces and a sad feeling.. genuinely disheartening experience
  

  Burly Boyz Moving & Storage

  Date: 07/10/2022

  We are sorry that we weren't able to further meet your expectations despite all of our efforts. We understand and recognize your frustration in this situation but at this time we have already exhausted every possible resource and taken every action necessary to compensate you for all of the claims you have raised. At this time all we can do is offer you a sincere apology and reassurance that we are working diligently on updating moving practices, and reviewing the standards for the safest transport of our customers belongings to prevent future claims. We wish you the best and if there are any other concerns you may have regarding your move with us please don't hesitate to reach out and we would be more than happy to help you with that.