Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:13/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On oct. **/24, I bought a 2020 GMC ****** 1500, the salesman only drove it half way ahead at an angle so I couldn't get between the two vehicles, the sun was bright and the truck was very polished, almost hard to look at, the truck is dark blue so without getting on your knees to look, the rock chips are hard to see, I made the deal and on way home I stopped at friends and as we looked at truck saw the odd chip then when looking closer the bottom 18" on each side is like it's sand blasted, I called the sales manager and he said take it to auto body for estimate, so I did and the estimates were $****. and $****. respectively, the sales man. Then asked me to take it to a auto body in ********, his price was $****. so I was offered $****. from Don *********************** I would really like someone to help me, ***** ****Customer Answer
Date: 13/01/2025
while driving the truck home, it was windy and the drivers door whistled loudly, I forgot about this until the other day when it did it again, Lorne
Business Response
Date: 14/02/2025
Dear Customer, apologies for any disappointment in the car buying process. When you purchased the truck, it had already been touched up, and while we acknowledge that the wear was above average, customers should expect wear and tear on used vehicles. To help make things right, we offered $***** toward repairs after you provided a $***** quote from a discount body shop. We understand that this may not be the resolution you were hoping for, but we do our best to find fair and reasonable solutions.
Additionally, we offered to explore options for a different truck and provide a strong trade-in value to help with a replacement. If youd like to discuss that further, wed be happy to assist.
Let us know how you'd like to proceed, and well do our best to find a solution that works for you. If youd like to discuss further, please reach out to ******* ********* at *************.
Customer Answer
Date: 19/02/2025
in responce, ******* ********* offered me $1000. to help repair my truck, and the lowest quote was $****. now he replied and said he offered me $****. on a $****. quote???Where he dream't this up is beyond me, as in my first statement, I told you as it was, and as far as the touch up, you should look at it and then look at me and say it was touched up, I tell it as it is and there is no grey area, it's black and *****, *****Customer Answer
Date: 19/02/2025
Complaint: ********
I am rejecting this response because:I just sent you my responce
Sincerely,
***** ****Business Response
Date: 19/02/2025
We appreciate you taking the time to express your concerns. We understand that our proposed solutions did not meet your expectations, but we have made every reasonable effort to address your concerns in good faith.
As previously mentioned, we offered financial assistance toward repairs, as well as an option to explore alternative vehicles with a strong trade-in value. Unfortunately, as we have not been able to reach a mutually agreeable resolution, we must consider this matter closed from our end.If you have any further questions, you are welcome to reach out to us, but at this time, we are unable to offer any additional remedies.
Don Wheaton Chevrolet Buick GMC Cadillac Ltd is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.