We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

United Parking Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:21/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parking violation from United Parking Services Inc. with a reference number ********, showing a total amount of $***.When I attempted to pay through their official website (***********************************************), the system gave me the following error:Validation greater than maximum amount preventing me from completing the payment.I tried several times using different devices and browsers. The error persisted.I also attempted to reach them by phone at the numbers listed: ************** and ************ no answer, no live support, no voicemail.This company imposes late penalties if payment is not made within ** days, yet their own system blocks payment, and they are completely unreachable.Their lack of support and broken system is creating unnecessary stress and risk of financial harm.I request BBB to intervene and require this company to:1.Acknowledge my attempt to pay,2.Provide a working way to complete the payment,3.Stop the 10-day countdown or late penalties until this is resolved,4.Investigate this case as potential abusive billing practice.Thank you.

  • Initial Complaint

    Date:05/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 4/24 United Parking Issued a me parking ticket. I was registered to park in the lot and this is a technical issue on their side. They will not listen to my dispute on the parking charges.

  • Initial Complaint

    Date:16/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This buisness called me and I was returning their call. I have never been talked to so terribly by a human being on the phone in my life. They claimed they didn't call me and that the call was from a fake number. In trying to contact them I had been hungup on 4 times. One time because apparently my phone was "too staticy". Another time was because I refused to give them my name (like they called me?). Then they call me back around 20 minutes later saying they are doing to give me another chance to fix my problem, but no apology for being rude or arguing with literally anything and everything I say, and then threaten to call the ************************I had initially filed a report on their website for a ticket they gave me in a parking lot labelled visitor parking. Which is a free place to park in the first place, but due to extremely rude customer service I wasn't even able to get to the point of explaining what happened.

United Parking Services Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.